Freshsales

Freshsales

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7.8/10 (Expert Score)
Product is rated as #22 in category CRM
Freshsales is a powerful Sales CRM platform designed to make selling smarter and closing deals faster.
Design
6.8
Easy to use
7.1
Price
7.4
Features
8.4
Accuracy
9.5
PROS:
  • User-Friendly Interface
  • AI-Powered Sales Insights
  • Unified CRM Suite
  • Automation and Workflow Efficiency
  • Trusted and Recommended
CONS:
  • Limited Free User Offering
  • Learning Curve for Advanced Features
  • Integration Limitations
  • Pricing for Scalability
  • Dependency on Internet Connectivity

Details about Freshsales

Freshsales is a powerful Sales CRM platform designed to make selling smarter and closing deals faster. It provides a range of features and tools that help businesses build a high-performing sales team and drive revenue growth.

One of the standout features of Freshsales is its AI-powered contact scoring. With the help of Freddy AI, Freshsales enables swift identification of high-intent leads, allowing sales teams to prioritize and personalize customer engagement. By gaining a deeper understanding of customer behavior on websites or apps, businesses can optimize their sales strategies and accelerate follow-up.

The platform also offers predictive deal insights, leveraging intelligent sales insights to maximize efficiency and find the best deals to close. Through AI-powered recommendations and predictions, Freshsales helps sales teams optimize their sales pipelines and make data-driven decisions.

Freshsales takes automation to the next level with its intelligent workflow capabilities. Users can automate tasks such as assigning leads, sending emails, updating fields, and creating reminders. The platform also provides behavior-based sales sequences, allowing businesses to scale their outreach faster and more efficiently.

One of the key strengths of Freshsales is its Freshsales Suite, which provides a unified CRM solution for sales, marketing, and support teams. By breaking down silos and offering a single source of truth across the entire customer journey, Freshsales Suite enables customer-facing reps to deliver a seamless experience to customers.

Key Features of Freshsales:

  • AI-Powered Contact Scoring: Freshsales leverages AI technology, specifically Freddy AI, to swiftly identify high-intent leads. By understanding customer behavior on websites or apps, Freshsales helps prioritize and personalize customer engagement, enabling sales teams to accelerate follow-up and increase conversion rates.
  • Predictive Deal Insights: With AI-powered deal insights, Freshsales empowers businesses to maximize efficiency and find the best deals to close. The platform provides smart recommendations and predictions to optimize sales strategies, enabling sales teams to make data-driven decisions and drive revenue growth.
  • Intelligent Workflow Automation: Freshsales offers a robust automation system that allows users to automate various sales tasks. From assigning leads to sending emails, adding tasks, updating fields, creating reminders, and more, businesses can streamline their workflows and save valuable time. The behavior-based sales sequences further enhance outreach scalability and efficiency.
  • Freshsales Suite: As a unified CRM solution, Freshsales Suite breaks down silos between sales, marketing, and support teams. It provides a single source of truth throughout the customer journey, enabling customer-facing representatives to deliver a seamless experience. This cohesive approach enhances collaboration and helps businesses provide a consistent and personalized customer experience.
  • High User Trust: Trusted by over 60,000 businesses, Freshsales has gained a strong reputation in the industry. It has been recommended by leading experts and has a track record of success. Testimonials from satisfied customers, like Mike Hopkins, Senior VP of Sales and Service, highlight the platform effectiveness in reducing no-show rates and increasing sales team utilization.
  • Free Trial and Easy Sign-up: Freshsales offers a free trial for 21 days, allowing businesses to explore its capabilities without any financial commitment. The trial requires no credit card, ensuring a hassle-free experience. This allows teams to assess the platform suitability for their specific needs and make an informed decision.

With a strong track record and trusted by over 60,000 businesses, Freshsales has garnered recommendations from leading industry experts. It offers a free trial for 21 days, requiring no credit card and no strings attached, making it easy for businesses to explore its capabilities and see the value it can bring.

Freshsales is a comprehensive Sales CRM platform that empowers businesses to sell smarter, close deals faster, and drive revenue growth. With its AI-powered features, automation capabilities, and unified CRM solution, Freshsales provides the tools needed to streamline sales processes and optimize customer engagement.

Price Plans of Freshsales

Freshsales offers the following price plans and subscription details:

  1. Free CRM: Price: ₹0/user/month, billed annually or ₹0/user/month, billed monthly.
  2. Growth: Price: ₹999/user/month, billed annually or ₹1,199/user/month, billed monthly.
  3. Pro: Price: ₹2,799/user/month, billed annually or ₹3,399/user/month, billed monthly.
  4. Enterprise: Price: ₹4,999/user/month, billed annually or ₹5,999/user/month, billed monthly.

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FAQs related of Freshsales

What is FreshSales and what does it offer?

FreshSales is a CRM (Customer Relationship Management) software that helps businesses manage their sales processes, track leads, and engage with customers. It offers features like contact and deal management, automation, email and phone integration, and more.

Is FreshSales suitable for small teams?

Yes, FreshSales is designed to cater to small teams. It offers a Free CRM plan that includes essential features and is available for up to 3 users.

What are the pricing options for FreshSales?

FreshSales offers three pricing plans: Free CRM, Growth, and Pro. Each plan has different features and pricing tiers. The prices start from ₹0/user/month for the Free CRM plan.

Can I try FreshSales before making a purchase?

Yes, FreshSales offers a free trial period. You can sign up for a 21-day trial and get access to the fully-loaded CRM. If you choose to continue using FreshSales after the trial, you can select a plan and make a payment.

What features are included in the Free CRM plan?

The Free CRM plan includes features such as a visual sales pipeline, automation via workflows and sales sequences, built-in email, phone, and chat for contextual engagement, AI-powered contact scoring, and up to 2,000 bot sessions/month.

What additional features does the Growth plan offer?

The Growth plan includes all the features of the Free CRM plan, plus powerful CRM automation, up to 3 free users, contact, account, and deal management, built-in chat, email, and phone, AI-powered contact scoring, up to 2,000 bot sessions/month, sales sequences, and 1 CPQ license.

What advantages does the Pro plan provide for managing sales teams?

The Pro plan offers everything in the Growth plan, along with additional features like multiple sales pipelines, time-based workflows, AI-powered deal insights and next best action, up to 3,000 bot sessions/month, sales teams and territory management.

Is there an Enterprise plan available for advanced customization?

Yes, FreshSales offers an Enterprise plan that provides advanced customization, governance, and controls. It includes everything in the Pro plan, along with features like custom modules, AI-based forecasting insights, audit logs, up to 5,000 bot sessions/month, and a dedicated account manager.

Are there any add-ons available for FreshSales?

Yes, FreshSales offers add-ons to enhance its capabilities. One such add-on is “Configure, Price, Quote,” which allows you to generate branded documents like invoices, quotes, onboarding documents, and contracts. There may be other add-ons available as well.

Can I purchase additional bot sessions for FreshSales?

Yes, you can buy additional bot sessions for FreshSales. Bot sessions refer to the interactions and sessions with AI-powered bots. The validity of the sessions may depend on the pricing plan and subscription terms.

How secure is my data in FreshSales?

FreshSales takes data security seriously. They have measures in place to protect your data and ensure privacy. It is recommended to review their privacy policy and security practices for detailed information.

What payment methods are accepted for FreshSales subscriptions?

FreshSales accepts payment via credit cards. They may support various credit card providers, but it is advisable to check with FreshSales or their website for the most up-to-date information on accepted payment methods.

Can FreshSales handle multiple sales teams and territories?

Yes, the Pro plan and Enterprise plan of FreshSales provide features specifically designed for managing multiple sales teams and territories. These features help streamline operations and drive revenue growth.

Does FreshSales offer mobile apps for iOS and Android?

Yes, FreshSales provides mobile apps for iOS and Android platforms. These apps allow users to access FreshSales features and functionalities while on the go, enabling them to manage leads and deals from their smartphones.

Can FreshSales integrate with other software or platforms?

Yes, FreshSales offers integrations with various popular software and platforms. This includes integration with tools like Freshdesk, Freshchat, Freshmarketer, and more. Integrations allow you to streamline workflows and enhance productivity.

Does FreshSales provide training and support for users?

Yes, FreshSales provides training and support resources to help users make the most of the CRM. They offer support services, training materials, and certification programs. You can reach out to their support team for assistance.

Can FreshSales handle multiple currencies and languages?

Yes, FreshSales supports multiple currencies and languages. This feature allows businesses operating in different regions or targeting international markets to work with their preferred currency and language settings.

What is the pricing structure for FreshSales subscriptions?

FreshSales offers both monthly and annual billing options for their subscription plans. The pricing mentioned on the website is typically based on per user per month and may vary based on the plan and billing frequency you choose.

Is there a limit on the number of contacts or deals in FreshSales?

FreshSales does not impose a specific limit on the number of contacts or deals you can have in your CRM. However, different pricing plans may have limitations on certain features or usage, so it is essential to review the plan details for more information.

Can FreshSales help with lead management and nurturing?

Yes, FreshSales provides features and tools to assist with lead management and nurturing. From capturing leads to tracking their progress, you can utilize FreshSales to engage leads, automate workflows, and drive conversions.

Does FreshSales offer sales analytics and reporting capabilities?

Yes, FreshSales includes sales analytics and reporting features. These features provide insights into your sales performance, deal progress, and other relevant metrics. You can generate reports and analyze data to make informed business decisions.

What support channels are available for FreshSales users?

FreshSales offers support through various channels, including email, phone, and online resources such as knowledge base articles and community forums. You can contact their support team via the provided contact details for assistance.

Can FreshSales be customized to match specific business needs?

Yes, FreshSales offers customization options to tailor the CRM according to specific business requirements. The Enterprise plan provides advanced customization capabilities, allowing businesses to adapt the CRM to their unique workflows and processes.

Does FreshSales provide any AI-powered features?

Yes, FreshSales incorporates AI-powered features like AI-powered contact scoring, AI-powered deal insights, and next best actions. These features leverage artificial intelligence to provide data-driven recommendations and enhance sales effectiveness.

Can FreshSales be integrated with other Freshworks products?

Yes, FreshSales can be integrated with other Freshworks products such as Freshdesk, Freshchat, Freshmarketer, and Freshservice. These integrations enable a seamless flow of information and collaboration across different departments and functions.

Specification: Freshsales

Common Specifications
Customer Type

Authors, Bloggers, Consultants, Content creators, Copywriters, Course creators, Customer support, Ecommerce, Educators, Entrepreneur, Event organizers, Freelancers, Influencers, Large enterprises, Marketers, Marketing agencies, Media, Medium business, Online coaches, Product managers, Small business, Social media managers, Social media marketers, Solopreneurs, Student, Virtual assistants, Web design agencies, YouTubers

Deployment Type

SaaS

Device Supported

Browser-based, Mac OS, Windows

Languages Supported

English

Pricing Model

Free Trial, Freemium, Monthly Subscription

Support Options

Email/Help Desk, FAQs/Forum, Knowledge Base

Training Options

Documentation, Live Online

Specification
AI Features

Content Generator, GPT-3, GPT-4, Text Generator

CRM Features

Activity Tracking, Analytics/Reporting, Calendar/Reminder System, Call Logging, Campaign Management, Collaboration Tools, Contact Management, Custom Dashboards, Customizable Fields, Data Import/Export, Deal Tracking, Document Storage, Email Integration, Email Tracking, Integration Capability, Lead Management, Mobile Access, Pipeline Management, Real-time Notifications, Sales Forecasting, Sales Reporting, Social Media Integration, Task Management, Territory Management, Workflow Automation

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