As the term suggests, Customer Relationship Management software was taken to be a system adopted by businesses who dealt in the B2B domain. However, a CRM can be used in the B2B scenario as well. There are several CRM software that small businesses and big enterprises alike use.
What is CRM?
What is a CRM and how does it work?
The idea of using a CRM software is quite simple- by using a Customer relationship management CRM software, the sales professionals aim to deliver business solutions and data that customers want.
CRM’s are built to help sales team up-sell and cross-sell, win more deals and retain more customers efficiently. Share on XOver the years, the use of a CRM has not been limited to just sales team or small and medium sized businesses. The marketing aspect of businesses can also make use of the various management features that help enhance marketing efforts, thus resulting in higher customer acquisition. All in all, the existence of CRMs like Pipedrive, Insightly etc. made the entire process of pitching a product and selling much more relevant and data-driven.
If you’re still not convinced with the idea of introducing a CRM to your business, maybe you should do through the following benefits of getting one:
1. Connecting and Engaging
One of the biggest challenges that an average sales professional faces are to connect with the right people to make a product pitch. It is crucial that the potential customer is accurately chosen, for the following conversations to be relevant. A robust lead management tool is necessary to generate potential business clientele. Post connecting, it is again difficult for the sales teams to keep the Lead engaged. If they lose their interest in the conversation or the product, your sale is lost!
This is where a CRM like pipedrive and Insightly provides required data and analytics for sales professionals to make the most of their leads and increase the probability of making a sale.
2. Ensure Efficient Growth
By bringing a CRM platform like pipedrive or its alternatives in place, most of these processes will be much more organized and will help you deliver results much faster, with accuracy much higher than before!
Since CRMs today have the capability of alerting the user for pending tasks, the productivity levels can also be majorly worked upon and improved by excellent standards.
3. Manage Business ‘On the Go’
The latest CRM platforms have introduced their mobile versions in the market too, which greatly enhances the way business is done. When sales team could not access customer data while they were out meeting clients, their work was practically put on hold! Imagine how much time would go to waste in such a situation. But now, with the latest mobile CRMs, you have access to all your customer data for you to initiate action when required and to get the right insights for increased sales even when you’re on the go.
Keeping in line with the requirements of sales teams, Pipedrive CRM is one of the relative latest entrants in the Customer Relationship Management space that is user friendly as well. They focus on getting the sales processes and data organized to the T, leading to more favorable results (read increased sales). Again, as a all-in-one CRM, Pipedrive can be accessed on the web from anywhere in the world, giving the users access to their valuable data no matter where they are.
Pipedrive CRM is much easier to collaborate on this platform and increase productivity through relevant integrations with numerous other platforms.
Advantages of Pipedrive
Advantages of Pipedrive
1. Easy Emailing Within Pipedrive:
Pipedrive CRM seems to have simplified this challenge multi-fold. But, going one step ahead, the tool also automatically threads your email with the deal it is relevant to, basis the recipients of the concerned mail.
In simple words, Pipedrive Sales CRM help you see the big picture of project so that you can give step-by-step guidance to keep everyone focused and on the same page.
2. Automatic Reminders and Updates:
Behaving like the good CRM that Pipedrive is, the platform also has all its reminders, alerts and update system right in place to manage sales process. For any pending tasks, a deal that you’re supposed to close, or a call that needs to be made, Pipedrive CRM sends you alerts for all of it. You can even set time frames for these alerts, defining how soon you want the alert to be received. Or choose if you want the notification to be sent directly to your mobile device.
3. Google Integrations:
This one is quite a genius feature of pipedrive. Since most of us are regular Google Suite users, we don’t like to shift all of our data or past records onto a new platform. To overcome this challenge, Pipedrive has gone ahead and integrated extensively with Google. Recently, I had also reviewed Google Suite CRM – ProsperWorks.
Right from the syncing emails, tasks on the calendar, contacts (keeping personal and work contacts separately), and files again segregated basis work and personal- everything seems to be taken care of!
4. Forecasts and Projections:
This feature of pipedrive lets the user take a look at the revenue lined up with on- going deals and allows him to calculate how far or close he is to his targets. By taking a look at the revenue projections, the team can modify their efforts basis deals that are close to positive results, giving a second priority to those that are not.
5. Customized Emailing with MailChimp:
Since marketing also plays a significant role in making good sales, personalized mailing has been included in the plethora of other features offered by Pipedrive CRM. For those who have already worked on MailChimp would agree that there’s probably no better platform than this one for mass mailing.
While emailing is one of the most crucial parts of any marketing strategy, email marketing has been built for fun on Pipedrive. The feature allows you to customize your mail content without actually having to do it manually, choose the required format and the list of recipients for the mailer.
While Pipedrive seems to have got everything right in terms of putting together an all-round Customer Relationship Management platform for sales and marketing teams to improve their performances, there is no harm in checking out some other alternatives to Pipedrive.
Disadvantages of Pipedrive
Limitations and Disadvantages of Pipedrive
When considering Pipedrive as a Customer Relationship Management (CRM) tool, it’s crucial to understand its potential limitations in comparison to other similar tools on the market. The table below outlines key disadvantages that Pipedrive may present for certain businesses, detailing aspects where it might fall short in features, customization, integration capabilities, and overall functionality compared to its competitors. This comparative overview aims to assist in making a more informed decision when selecting the right Pipedrive alternative tool for your business needs.
Disadvantage | Explanation |
---|---|
Limited Customization | While Pipedrive is user-friendly, it offers fewer customization options compared to platforms like Salesforce. |
Basic Reporting Features | Pipedrive reporting and analytics are not as advanced or comprehensive as those offered by platforms like Zoho CRM. |
Minimal Integration Options | Compared to systems like Microsoft Dynamics 365, Pipedrive has limited integration capabilities with external tools. |
Overwhelming for Basic Needs | For businesses looking for simple solutions, Pipedrive array of features can be overwhelming. |
No Native Project Management | Unlike platforms like ClickUp and Bitrix24, Pipedrive lacks built-in project management features. |
Primarily Sales-Focused | Its focus is mainly on sales, which may not suit companies looking for a more integrated CRM solution. |
Top Alternatives in a Chart
Top 5 Best Pipedrive Alternatives to use in 2025
We conducted a thorough analysis of each alternative to Pipedrive, discovering impressive built-in features and attractive pricing models. Initially, these tools seemed like the perfect solution, prompting us to test several of them. However, the evaluation process turned out to be more complex than expected. Drawing from our experiences with these tools in a small business team, we have rated them on a scale from 1 to 5 stars below:
Product | Contact Management | Sales Pipeline | Integrations | Reporting & Analytics | Pricing Flexibility |
---|---|---|---|---|---|
FreshSales | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ |
Microsoft Dynamics 365 | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐ |
Zoho CRM | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
Monday CRM | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐ | ⭐⭐⭐⭐ |
ActiveCampaign | ⭐⭐⭐⭐ | ⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐ | ⭐⭐⭐ |
Zendesk Sell | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐ | ⭐⭐⭐⭐ |
HubSpot Sales CRM | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ |
Close CRM | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐ | ⭐⭐⭐ | ⭐⭐⭐ |
Insightly | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐ |
Bitrix24 | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
Wobaka | ⭐⭐⭐ | ⭐⭐⭐ | ⭐⭐ | ⭐⭐ | ⭐⭐⭐⭐ |
Copper | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐ |
Keap | ⭐⭐⭐⭐ | ⭐⭐⭐ | ⭐⭐⭐ | ⭐⭐⭐ | ⭐⭐⭐ |
Top 18 Alternatives
Top Alternatives for Pipedrive
1. FreshSales
Freshsales is a powerful CRM platform that stands out with its unique features and competitive pricing when compared to Pipedrive CRM. Designed for businesses of all sizes, Freshsales offers a comprehensive set of tools to streamline your sales process and boost productivity.
FreshSales stands out from Pipedrive with its integrated AI capabilities that enhance sales lead scoring, email sentiment analysis, and predictive contact scoring. It offers a unified solution for sales and marketing teams by combining robust CRM functionalities with advanced automation, allowing for seamless marketing campaign management directly from the CRM platform.
Comparative Analysis: FreshSales vs. Pipedrive
Feature | FreshSales vs | Pipedrive |
---|---|---|
Sales Features | AI-driven lead scoring, built-in phone, email, event tracking. | Customizable pipeline stages, simple sales process design. |
Service Features | Advanced automation for sales sequences, integrated chat. | Basic automation with a focus on sales activities. |
Best for | Businesses looking for a comprehensive CRM with strong marketing automation. | Small to medium businesses needing straightforward sales pipeline management. |
Pricing | Starts from $15/user/month with multiple tier options. | Starts from $12.50/user/month, with essential features. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
FreshSales is an excellent choice for companies that need a blend of sales and marketing tools integrated into their CRM system. Its AI-driven insights and advanced automation provide a significant advantage for teams looking to enhance efficiency and deepen customer engagement across the sales funnel.
2. Microsoft Dynamics 365
Coming from a relatively better-known brand and a useful alternative to pipedrive, MS Dynamics did manage to build a favorable rapport for themselves pretty quick in the industry. To talk about the management features they offered, they were also pretty much on par with the other players and users can integrate it with Zoho CRM to extend capabilities. However, MS Dynamics is especially good at improving operational efficiency due to its tight integration with the Microsoft Office Suite.
More than half of our business application belong to the Microsoft family, what better than getting a CRM also from the same family!
Microsoft Dynamics 365 stands out from Pipedrive by offering a deeply integrated environment that aligns with other Microsoft products, enhancing productivity and user experience. It provides extensive customization capabilities through a modular approach, allowing organizations to tailor the CRM to their specific business processes and needs. Dynamics 365 also excels in leveraging AI for predictive insights and automated workflows, setting a high bar for enterprise-level CRM solutions.
Comparative Analysis: Microsoft Dynamics 365 vs. Pipedrive
Feature | Microsoft Dynamics 365 vs | Pipedrive |
---|---|---|
Sales Features | Advanced analytics, detailed customer insights, integration with Microsoft products. | Simple, user-friendly sales pipeline management. |
Service Features | Extensive customization, AI-driven insights, and automation. | Basic service features with a focus on sales processes. |
Best for | Large enterprises needing comprehensive, customizable CRM solutions. | SMEs looking for straightforward sales management tools. |
Pricing | Starts at a higher price point due to advanced features. | Starts from $12.50/user/month, more affordable for smaller teams. |
Country Availability | Globally available, with localization options. | Globally available. |
Supported Currency | Supports multiple currencies, suitable for international operations. | Supports multiple currencies. |
Microsoft Dynamics 365 is ideally suited for large organizations that require a robust CRM system with extensive integration capabilities and advanced analytics. Its powerful features offer significant advantages for businesses aiming to streamline operations and leverage data-driven decision-making.
3. Zoho CRM
Zoho CRM stands out from Pipedrive with its extensive suite of over 40 applications spanning sales, marketing, and customer support functionalities, integrated into one platform through Zoho One. It offers deep automation capabilities across the customer lifecycle and superior analytics powered by Zia, Zoho’s AI assistant, which provides predictions on sales trends and performance.
Comparative Analysis: Zoho CRM vs. Pipedrive
Feature | Zoho CRM vs | Pipedrive |
---|---|---|
Sales Features | Advanced automation, AI-powered insights, multi-channel communication. | User-friendly interface focused on pipeline management. |
Service Features | Comprehensive tools for marketing, sales, and support integration. | Primarily sales-oriented with limited support features. |
Best for | Businesses seeking an all-in-one CRM solution for sales, marketing, and support. | Small to medium businesses focusing on sales pipeline management. |
Pricing | Starts from $14/user/month, offering a scalable solution for all business sizes. | Starts from $12.50/user/month, more focused on core CRM functionalities. |
Country Availability | Globally available with multi-language support. | Globally available. |
Supported Currency | Supports multiple currencies, ideal for global businesses. | Supports multiple currencies. |
Zoho CRM is ideal for businesses that require a comprehensive and scalable CRM solution that extends beyond sales management to include marketing and support, offering advanced features like AI insights and extensive automation.
4. Monday CRM
monday.com distinguishes itself from Pipedrive with its highly customizable workflows that accommodate a wide range of business functions, not just sales. Its strength lies in its versatility, supporting project management, marketing campaigns, and more, through visual and intuitive interfaces. It integrates well with multiple tools and offers automation to streamline operations across different departments.
Comparative Analysis: monday.com vs. Pipedrive
Feature | monday.com vs | Pipedrive |
---|---|---|
Sales Features | Highly customizable workflows, visual project boards. | Streamlined sales pipeline management. |
Service Features | Broad set of tools for various teams, including marketing and HR. | Limited to core CRM functionalities, primarily sales. |
Best for | Businesses looking for a versatile platform to manage different types of workflows. | SMEs needing focused sales pipeline management. |
Pricing | Starts from approximately $8/user/month, varies based on features and team size. | Starts from $12.50/user/month with essential features. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
Monday CRM is optimal for companies seeking a multi-functional platform that extends beyond sales management to support various departments and projects, offering extensive customization and integration capabilities.
5. ActiveCampaign CRM
ActiveCampaign sets itself apart from Pipedrive by focusing on email marketing automation combined with CRM functionalities. It offers advanced segmentation, site tracking, and automated workflows that are designed to nurture leads more effectively. The platform also excels in personalized customer experiences based on user behavior and interactions.
Comparative Analysis: ActiveCampaign vs. Pipedrive
Feature | ActiveCampaign vs | Pipedrive |
---|---|---|
Sales Features | Advanced email marketing, lead scoring, and automation. | Focused on streamlining sales pipelines with fewer marketing tools. |
Service Features | Comprehensive marketing automation combined with CRM. | Basic CRM functionalities geared towards sales teams. |
Best for | Businesses that need a tightly integrated CRM and marketing automation system. | SMEs focused primarily on sales management. |
Pricing | Starts from $15/user/month, varying with feature depth and automation level. | Starts from $12.50/user/month, simpler pricing structure. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
ActiveCampaign is ideal for businesses seeking to combine powerful email marketing with CRM capabilities, perfect for companies aiming to automate and personalize their marketing efforts at scale.
6. Zendesk Sell
Zendesk Sell differentiates itself from Pipedrive with a strong emphasis on enhancing user experience and providing seamless integrations with the broader Zendesk customer service ecosystem. It offers intuitive sales automation tools that simplify the processes of tracking and analyzing sales activities. Additionally, Zendesk Sell provides advanced reporting features and mobile CRM capabilities, enabling sales teams to work effectively from anywhere.
Comparative Analysis: Zendesk Sell vs. Pipedrive
Feature | Zendesk Sell vs | Pipedrive |
---|---|---|
Sales Features | User-friendly interface, advanced sales automation, mobile access. | Streamlined sales pipeline management, easy to use interface. |
Service Features | Strong integration with Zendesk support, enhancing customer interaction. | Basic CRM functionalities, with a focus on sales rather than support. |
Best for | Businesses that require seamless integration with customer service software. | SMEs that need a straightforward, effective sales management tool. |
Pricing | Typically starts higher due to advanced features. | Starts from $12.50/user/month, offering essential sales tools. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
Zendesk Sell is particularly suited for organizations that value integrated CRM solutions that connect sales and customer service departments, providing tools that enhance customer relationships and streamline sales activities.
7. HubSpot Sales CRM
HubSpot Sales CRM stands out from Pipedrive with its all-encompassing approach that merges CRM, sales, marketing, and customer service into a unified platform. It excels in inbound marketing capabilities and automation, providing tools for content management, social media scheduling, and lead nurturing that are seamlessly integrated with its CRM features.
Comparative Analysis: HubSpot Sales CRM vs. Pipedrive
Feature | HubSpot Sales CRM vs | Pipedrive |
---|---|---|
Sales Features | Comprehensive CRM with advanced marketing automation. | Focused CRM with streamlined sales pipeline management. |
Service Features | Full suite including marketing, sales, and customer service tools. | Primarily sales-oriented with basic service features. |
Best for | Businesses looking for an all-in-one platform to manage all aspects of customer relationships. | SMEs focusing primarily on enhancing sales processes. |
Pricing | Free tier available; paid plans for advanced features start higher. | Starts from $12.50/user/month, accessible for smaller teams. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
HubSpot Sales CRM is ideal for companies that require a broad range of CRM functionalities along with powerful marketing tools to attract, engage, and delight customers throughout their lifecycle.
8. Fireberry
Fireberry introduces a distinctive approach compared to Pipedrive by focusing on enhancing customer engagement through streamlined communication tools and deeper analytics. It offers unique integration capabilities with social media platforms, enabling businesses to connect directly with their customers through various channels, which improves response times and engagement.
Comparative Analysis: Fireberry vs. Pipedrive
Feature | Fireberry vs | Pipedrive |
---|---|---|
Sales Features | Enhanced communication tools, social media integration. | Basic sales management with a focus on pipeline visibility. |
Service Features | Advanced customer engagement analytics. | Limited to core CRM functionalities. |
Best for | Businesses that prioritize direct customer engagement and social media presence. | SMEs needing straightforward sales pipeline management. |
Pricing | Pricing details not publicly available; typically custom based on features. | Starts from $12.50/user/month. |
Country Availability | Likely globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
Fireberry is well-suited for companies looking to integrate their sales processes with social media and direct communication channels, offering tools that enhance customer interactions and provide detailed engagement analytics.
9. Shape CRM
Shape CRM differentiates itself from Pipedrive by offering a suite of tools that are particularly adept at handling complex sales processes and marketing automation. Its integrated approach combines robust CRM functionalities with powerful marketing tools to automate workflows, track lead progress, and optimize conversion rates effectively.
Comparative Analysis: Shape CRM vs. Pipedrive
Feature | Shape CRM vs | Pipedrive |
---|---|---|
Sales Features | Advanced marketing automation, comprehensive lead management. | Focus on streamlined sales pipeline management. |
Service Features | Built-in calling, SMS, and email marketing tools. | Basic CRM functionalities with limited automation. |
Best for | Businesses looking for an all-in-one solution for sales and marketing automation. | SMEs that prioritize straightforward pipeline management. |
Pricing | Typically starts higher due to integrated advanced features. | Starts from $12.50/user/month, more accessible for smaller businesses. |
Country Availability | Likely globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
Shape CRM is especially beneficial for organizations that require both advanced CRM capabilities and integrated marketing tools within one platform, making it an ideal solution for enhancing sales and marketing alignment.
10. Salesflare
Salesflare is a CRM & lead nurturing platform catering to the needs of small business teams, who want to sell more with less work.
Salesflare sets itself apart from Pipedrive with a strong emphasis on automation for small B2B companies. It captures data from emails, social profiles, and other touchpoints automatically, filling in the CRM without manual input. Salesflare also offers powerful email integration and tracking capabilities that ensure all communication is recorded and easily accessible, minimizing the need for manual data entry.
Comparative Analysis: Salesflare vs. Pipedrive
Feature | Salesflare vs | Pipedrive |
---|---|---|
Sales Features | Automated data collection, powerful email tracking. | Manual data entry with customizable sales pipeline management. |
Service Features | Built-in email integration, intuitive follow-up reminders. | Basic service features with focus on pipeline management. |
Best for | Small B2B businesses seeking automation and simplicity. | SMEs looking for a customizable and intuitive CRM. |
Pricing | Generally more affordable with a focus on simplicity. | Starts from $12.50/user/month, offers scalable options. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
Salesflare is ideal for small B2B businesses that prioritize ease of use and automation, offering a solution that reduces the manual workload typically associated with CRM systems.
11. Salesloft
Salesloft is a dynamic sales engagement platform that brings a different set of features and benefits compared to Pipedrive CRM. With its robust tools and specialized focus, Salesloft aims to enhance the effectiveness of your sales team and drive revenue growth.
Salesloft sets itself apart from Pipedrive by focusing on sales engagement and productivity. It offers sophisticated features for automation, email tracking, and cadence management, which are designed to optimize the interaction with prospects at various stages of the sales funnel. Salesloft also integrates advanced analytics to measure and enhance the effectiveness of sales strategies.
Comparative Analysis: Salesloft vs. Pipedrive
Feature | Salesloft vs | Pipedrive |
---|---|---|
Sales Features | Advanced engagement tools, cadence automation. | Basic sales management with streamlined pipeline visualization. |
Service Features | Robust analytics and performance tracking. | Limited analytics and customization options. |
Best for | Teams focused on scaling their sales process and improving engagement metrics. | SMEs looking for an easy-to-use CRM with efficient pipeline management. |
Pricing | Typically higher due to advanced features; often requires a custom quote. | Starts from $12.50/user/month, suitable for smaller budgets. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
Salesloft is ideal for sales teams that require advanced tools for managing and enhancing customer engagement, offering capabilities that go beyond traditional CRM functionalities to drive sales efficiency and effectiveness.
12. Benchmark ONE
If you’re on the lookout for a powerful CRM solution that can supercharge your sales and customer management, look no further than Benchmark ONE. With its unique features and competitive price plans, Benchmark ONE stands out from the crowd, offering an all-in-one solution that takes your business to new heights.
Benchmark ONE differentiates from Pipedrive with its integrated approach, combining CRM functionalities with email marketing and automation tools. This integration aims to provide small businesses with a holistic solution for managing customer relationships and marketing campaigns from a single platform. It emphasizes ease of use with a drag-and-drop interface for building email campaigns and automating follow-up sequences.
Comparative Analysis: Benchmark ONE vs. Pipedrive
Feature | Benchmark ONE vs | Pipedrive |
---|---|---|
Sales Features | CRM integrated with email marketing and automation tools. | Focused on sales management with streamlined pipeline tracking. |
Service Features | Email campaign management with automation. | Basic CRM functionalities with limited automation. |
Best for | Small businesses needing an all-in-one CRM and marketing platform. | SMEs seeking a straightforward CRM for sales tracking. |
Pricing | Starts around $79/month, which includes all integrated features. | Starts from $12.50/user/month, mainly for CRM capabilities. |
Country Availability | Primarily available in English-speaking countries. | Globally available. |
Supported Currency | Primarily supports USD. | Supports multiple currencies. |
Benchmark ONE is ideal for small businesses looking for an integrated marketing and CRM solution that simplifies managing customer relationships alongside marketing campaigns, all within one platform.
13. Kustomer
If you’re looking for a CRM solution that puts customer experience at the forefront, Kustomer is the one to consider.
Kustomer stands out from Pipedrive by focusing exclusively on customer service and support. It offers an omnichannel approach that integrates communications from various platforms (email, web, social media) into a single view, enhancing customer support interactions. Kustomer utilizes AI to automate responses and workflows, improving efficiency in handling customer queries.
Comparative Analysis: Kustomer vs. Pipedrive
Feature | Kustomer vs | Pipedrive |
---|---|---|
Sales Features | Limited; focuses on service rather than sales. | Strong sales management and pipeline tracking. |
Service Features | Omnichannel support, AI-driven automation. | Basic support functionalities, less focus on service. |
Best for | Businesses that require advanced customer service tools. | SMEs needing efficient sales management. |
Pricing | Typically higher, due to advanced service features. | Starts from $12.50/user/month, more budget-friendly. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
Kustomer is ideal for businesses that prioritize customer service and are looking for a CRM that offers advanced support capabilities with omnichannel integration and AI automation.
14. Samdock
When it comes to CRM solutions, Samdock CRM offers a unique set of features that may pique your interest. While Pipedrive CRM has its merits, Samdock CRM brings a fresh perspective to the table, accompanied by its own pros and cons.
Samdock is designed specifically for small businesses, focusing on simplifying the user experience compared to more complex systems like Pipedrive. It offers streamlined CRM functionalities that are easy to use without extensive training, emphasizing efficient management of customer data, sales, and service processes in a clutter-free environment.
Comparative Analysis: Samdock vs. Pipedrive
Feature | Samdock vs | Pipedrive |
---|---|---|
Sales Features | Simplified lead and customer management. | Comprehensive sales pipeline management with customization. |
Service Features | Focused on essential CRM tools to avoid feature overload. | Advanced CRM features with extensive automation options. |
Best for | Small businesses needing an uncomplicated CRM solution. | SMEs looking for a robust, feature-rich CRM. |
Pricing | Generally lower, aimed at small businesses. | Starts from $12.50/user/month, scalable with more features. |
Country Availability | Primarily available in Europe. | Globally available. |
Supported Currency | Supports Euro primarily. | Supports multiple currencies. |
Samdock is particularly suitable for small businesses that require a straightforward CRM system without the complexity often associated with more comprehensive platforms. It provides the essential tools needed to manage customer relationships effectively with minimal setup.
15. Deskera
Looking for a comprehensive business management solution that goes beyond the traditional CRM? Look no further than Deskera. With its unique set of features and flexible pricing plans, Deskera offers a remarkable alternative to Pipedrive CRM.
Deskera differentiates itself from Pipedrive by offering an all-in-one suite that integrates CRM, ERP, and HR software. This integration provides a comprehensive business management solution that supports not only sales and customer relationships but also financials, manufacturing, and employee management. Deskera aims to provide a seamless experience for small to medium-sized businesses looking to consolidate their operations into a single platform.
Comparative Analysis: Deskera vs. Pipedrive
Feature | Deskera vs | Pipedrive |
---|---|---|
Sales Features | Integrated CRM with ERP for full business management. | Focused on sales pipeline management with strong customization. |
Service Features | Broad features covering CRM, ERP, and HR. | Limited to CRM functionalities, primarily sales-focused. |
Best for | Businesses looking for an integrated solution to manage all aspects of their operations. | SMEs focusing primarily on sales management. |
Pricing | Starts higher due to comprehensive features but offers significant value. | Starts from $12.50/user/month, offering essential CRM features. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
Deskera is particularly suitable for businesses that require more than just a CRM system and are looking for a unified platform to manage different facets of their business operations efficiently. This integration provides a unique advantage for companies aiming to streamline processes and enhance overall efficiency.
16. Pipelinedeals
A relatively complicated and an extensive platform, PipelineDeals has managed to secure the spot of one of the most popular CRM platforms that there are in the industry. This web-based CRM is built for the modern businesses and organizations that believe in going the digital way to perform more tasks and saving time while achieving more. It is one of the most preferred CRM for small businesses and alternatives to Pipedrive for streamlining sales process.
PipelineDeals differentiates itself from Pipedrive by offering more extensive customization options and superior user management tools. It focuses on providing detailed and customizable reporting features that allow deeper insights into sales metrics and performance. PipelineDeals also emphasizes strong customer support and user training which is particularly helpful for teams transitioning from another CRM or starting with a CRM for the first time.
Comparative Analysis: PipelineDeals vs. Pipedrive
Feature | PipelineDeals vs | Pipedrive |
---|---|---|
Sales Features | Extensive customization, detailed reporting. | Standard sales management with visual pipeline tracking. |
Service Features | Advanced user management, strong support and training. | Basic CRM functionalities, self-service support. |
Best for | Companies needing customizable CRM with strong support. | SMEs looking for a simple, effective CRM tool. |
Pricing | Starts from $25/user/month, with a focus on value. | Starts from $12.50/user/month, scalable features. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
PipelineDeals is particularly suitable for businesses looking for a CRM that can be heavily customized to fit their specific sales processes and who value strong customer support and user training as part of their CRM package.
17. ConvergeHub
Small to medium-sized businesses often struggle with finding a CRM tool that is budget-friendly and not too complicated.
ConvergeHub differentiates itself from Pipedrive by offering a more comprehensive CRM solution that includes sales, marketing, support, and billing functionalities within a single platform. It caters to small to midsize businesses looking for a multifunctional tool that integrates all aspects of customer relationship management without requiring third-party applications. ConvergeHub also provides advanced automation, collaborative tools, and a customizable dashboard to suit various business needs.
Comparative Analysis: ConvergeHub vs. Pipedrive
Feature | ConvergeHub vs | Pipedrive |
---|---|---|
Sales Features | Comprehensive CRM with integrated sales, marketing, and support. | Focused on streamlined sales pipeline management. |
Service Features | Includes billing and project management functionalities. | Limited to basic CRM functionalities. |
Best for | SMBs needing an all-in-one CRM solution. | SMEs looking for a simple, efficient CRM tool. |
Pricing | Starts at a competitive rate but varies based on added features. | Starts from $12.50/user/month, scalable based on needs. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
ConvergeHub is suitable for businesses that require a robust CRM system with capabilities extending beyond sales management to include marketing, support, and even billing—making it a versatile choice for businesses aiming to centralize their operations.
18. EnagageBay
EngageBay differentiates itself from Pipedrive by offering a unified platform for marketing, sales, and customer service. It integrates features such as email marketing, marketing automation, and a helpdesk alongside traditional CRM functionalities. This makes it an all-encompassing solution for businesses looking to manage their entire customer journey in one place, from lead acquisition to support.
Comparative Analysis: EngageBay vs. Pipedrive
Feature | EngageBay vs | Pipedrive |
---|---|---|
Sales Features | Integrated marketing and sales automation tools. | Strong sales management with visual pipeline tracking. |
Service Features | Includes a built-in helpdesk for customer support. | Basic CRM functionalities with limited support features. |
Best for | Businesses needing a comprehensive CRM with marketing and service capabilities. | SMEs focusing on sales management with CRM needs. |
Pricing | Offers a free plan; premium plans start at a competitive rate. | Starts from $12.50/user/month, scalable based on features. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
EngageBay is ideal for SMBs that require not just a CRM but also robust marketing and service tools integrated within the same platform. Its all-in-one nature helps streamline operations and reduce the need for multiple separate tools.
Top 10 Small Business Alternatives
Pipedrive Alternatives for Small Business
1. Close CRM
Close CRM differentiates itself from Pipedrive by prioritizing direct sales communication within its platform. It offers built-in calling, SMS, and email capabilities, enabling sales teams to communicate with prospects directly from the CRM. This integration aims to streamline the workflow, reduce data entry, and enhance lead management efficiency.
Comparative Analysis: Close CRM vs. Pipedrive
Feature | Close CRM vs | Pipedrive |
---|---|---|
Sales Features | Built-in calling, SMS, and email capabilities. | Standard sales pipeline management with limited direct communication tools. |
Service Features | Advanced lead management and follow-up automation. | Basic CRM functionalities focused on sales activities. |
Best for | Sales teams that rely heavily on direct communication for closing deals. | SMEs looking for user-friendly sales pipeline management. |
Pricing | Starts from a higher price point due to advanced communication features. | Starts from $12.50/user/month, simpler pricing structure. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
Close CRM is especially suited for sales teams that need robust, integrated communication tools to engage directly with prospects and manage relationships efficiently, making it ideal for dynamic sales environments focused on rapid response and follow-up.
2. Insightly
Insightly stands out from Pipedrive with its strong emphasis on project management within the CRM space. It integrates project tracking directly with CRM features to help teams manage customer relationships and project delivery in one unified platform. Insightly offers a visual project timeline, automated workflow capabilities, and detailed relationship maps that link contacts, communications, projects, and sales opportunities.
Comparative Analysis: Insightly vs. Pipedrive
Feature | Insightly vs | Pipedrive |
---|---|---|
Sales Features | Project-based CRM with detailed relationship tracking. | Focused on sales pipeline management with activity tracking. |
Service Features | Integrated project management and automation workflows. | Basic CRM functionalities with limited project management. |
Best for | Businesses that manage customer projects alongside sales. | SMEs focused on enhancing sales processes without complex project management. |
Pricing | Starts from $29/user/month, targeted at SMEs. | Starts from $12.50/user/month, accessible for smaller teams. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
Insightly is particularly beneficial for businesses that need to combine detailed project oversight with CRM capabilities, making it ideal for organizations where project delivery and customer management are tightly linked.
3. Bitrix24
If you’re seeking a collaborative CRM that offers more than just customer relationship management, Bitrix24 is the answer. Compared to Pipedrive CRM, Bitrix24 presents a unique range of features and price plans that cater to businesses’ diverse needs.
Bitrix24 shines with its emphasis on collaboration, enabling teams to work seamlessly together. Beyond CRM functionality, it offers project management tools, communication channels, document sharing, and much more. This comprehensive approach ensures that your teams can collaborate effectively, fostering productivity and driving growth.
Bitrix24 offers a broader scope compared to Pipedrive by incorporating a full suite of collaboration tools alongside its CRM functionalities. It integrates task management, project management, and communication tools like video conferencing and social networking into one comprehensive platform. Bitrix24 also includes features for website building and e-commerce to support digital business operations directly through the CRM.
Comparative Analysis: Bitrix24 vs. Pipedrive
Feature | Bitrix24 vs | Pipedrive |
---|---|---|
Sales Features | Extensive CRM functionalities integrated with collaboration tools. | Focused on streamlined sales pipeline management. |
Service Features | Task and project management, internal communication tools. | Basic CRM functionalities, primarily sales-focused. |
Best for | Businesses looking for an all-in-one platform for sales, collaboration, and online commerce. | SMEs needing focused CRM tools for sales management. |
Pricing | Offers a free plan; paid plans start from $19/month. | Starts from $12.50/user/month, more focused on CRM. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
Bitrix24 is ideal for companies that require robust collaboration tools integrated with CRM capabilities, offering a wide array of services that support a diverse range of business processes, from sales and customer management to internal communications and task management.
4. Wobaka
Wobaka distinguishes itself from Pipedrive by emphasizing simplicity and user-friendliness in CRM tasks. It focuses on enhancing user experience and making the sales process more personal and less mechanical. Key features include easy contact management, straightforward communication tracking, and a clean, minimalistic interface designed for small teams and startups.
Comparative Analysis: Wobaka vs. Pipedrive
Feature | Wobaka vs | Pipedrive |
---|---|---|
Sales Features | Simplified sales and contact management. | Advanced sales pipeline management with detailed analytics. |
Service Features | Basic CRM functionalities focused on user experience. | Extensive CRM features geared towards automation. |
Best for | Small businesses and startups looking for an easy-to-use CRM. | SMEs requiring a comprehensive CRM for scaling sales processes. |
Pricing | Generally more affordable with straightforward pricing. | Starts from $12.50/user/month with tiered pricing based on features. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
Wobaka is particularly suited for small businesses and startups that value simplicity and direct customer engagement over complex CRM functionalities. Its user-friendly approach makes it ideal for teams seeking an uncomplicated yet effective CRM solution.
5. Copper
Copper differentiates itself from Pipedrive with its deep integration with Google Workspace, allowing users to manage their CRM directly from Gmail, Google Sheets, and other Google apps. This integration streamlines workflow by reducing the need to switch between applications, enhancing productivity. It also features automated data entry and contact management that sync directly with Google services, making it ideal for businesses heavily invested in the Google ecosystem.
Comparative Analysis: Copper vs. Pipedrive
Feature | Copper vs | Pipedrive |
---|---|---|
Sales Features | Deep Google Workspace integration, automated data capture. | Comprehensive sales pipeline management. |
Service Features | Strong emphasis on lead and contact management within Google apps. | Rich feature set with strong automation capabilities. |
Best for | Businesses using Google Workspace looking for CRM integration. | SMEs needing detailed control over sales processes. |
Pricing | Starts from $25/user/month, premium features included. | Starts from $12.50/user/month with scalable options. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
Copper is particularly suitable for teams that operate within the Google Workspace environment, offering a seamless CRM experience that leverages existing Google applications to enhance productivity and ease of use.
6. Keap
Keap stands out from Pipedrive by focusing on automation and client management tailored for small businesses and entrepreneurs. It combines CRM, sales, and marketing automation into a single platform, featuring powerful tools for email marketing, payment processing, and appointment scheduling. Keap’s automation extends to intricate workflow customizations, enabling businesses to automate repetitive tasks effectively.
Comparative Analysis: Keap vs. Pipedrive
Feature | Keap vs | Pipedrive |
---|---|---|
Sales Features | Advanced automation for sales and marketing, integrated payment processing. | Streamlined sales pipeline management with customizable stages. |
Service Features | Comprehensive client management tools, including appointment scheduling and invoicing. | Basic CRM functionalities focused primarily on sales tracking. |
Best for | Small businesses and entrepreneurs needing extensive automation to manage clients. | SMEs requiring a straightforward, efficient sales management system. |
Pricing | Starts from $79/month, tailored to include essential business functionalities. | Starts from $12.50/user/month, scalable based on features needed. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
Keap is particularly well-suited for small businesses that need a robust, all-in-one CRM solution to automate and manage client interactions seamlessly across sales and marketing. Its focus on automation makes it ideal for entrepreneurs looking to streamline operations and focus more on growth.
7. ClickUp CRM
ClickUp CRM, unlike Pipedrive, is not just a dedicated CRM system; it’s a project management tool that incorporates CRM functionalities. This integration allows seamless transition between task management and customer relationship management within the same platform. ClickUp provides customizable workflows, which can be tailored to fit sales processes, and features extensive task management capabilities that can be adapted for sales teams.
Comparative Analysis: ClickUp CRM vs. Pipedrive
Feature | ClickUp CRM vs | Pipedrive |
---|---|---|
Sales Features | Customizable workflows adaptable for sales processes. | Focused sales pipeline management with activity tracking. |
Service Features | Extensive task management integrated with CRM features. | Primarily sales-focused with limited task management integration. |
Best for | Teams looking for a unified platform for project and CRM management. | SMEs focused on streamlined sales pipeline management. |
Pricing | Offers a free plan; paid plans start from $5/user/month. | Starts from $12.50/user/month with scalable options. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
ClickUp CRM is ideal for businesses that need a versatile platform combining project management and CRM functionalities, enabling a holistic approach to managing tasks, projects, and customer relationships under a unified system.
8. Nimble
Nimble differentiates itself from Pipedrive by focusing on social CRM functionalities, integrating social media insights directly into the CRM platform. This allows for a richer understanding of customer profiles by automatically linking social accounts and providing context to customer interactions. Nimble excels in unifying communication channels into a single, easy-to-navigate interface, making it efficient for managing relationships and networking.
Comparative Analysis: Nimble vs. Pipedrive
Feature | Nimble vs | Pipedrive |
---|---|---|
Sales Features | Enhanced social media integration, unified communication channels. | Strong pipeline management focused on sales activities. |
Service Features | Social listening tools, automatic contact profile enrichment. | Basic CRM functionalities with limited social media integration. |
Best for | Teams that leverage social media heavily for relationship building and sales. | SMEs looking for straightforward CRM with efficient pipeline management. |
Pricing | Starts from $19/user/month, with all-in-one suite features. | Starts from $12.50/user/month, offering scalable options. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
Nimble is ideal for businesses that prioritize social interactions and wish to manage relationships through a more personal and informed approach. Its integration of social media insights into CRM functionalities makes it particularly valuable for teams that engage heavily on social platforms.
9. Honey Book
HoneyBook sets itself apart from Pipedrive by catering specifically to freelancers and small business owners in creative industries such as event planning, photography, and design. It integrates client bookings, contracts, and invoices in one platform and emphasizes client interaction and payment processing, with features designed to streamline the client lifecycle from inquiry to payment.
Comparative Analysis: HoneyBook vs. Pipedrive
Feature | HoneyBook vs | Pipedrive |
---|---|---|
Sales Features | Integrated bookings, contracts, and invoicing. | Sales pipeline management with activity tracking. |
Service Features | Client management tools tailored for service-based businesses. | General CRM functionalities with limited industry-specific features. |
Best for | Freelancers and small businesses in the creative sector. | SMEs needing a CRM with strong sales pipeline management. |
Pricing | Typically starts around $40/month with comprehensive features for client management. | Starts from $12.50/user/month, with scalable options. |
Country Availability | Primarily available in the U.S. | Globally available. |
Supported Currency | Primarily USD. | Supports multiple currencies. |
HoneyBook is particularly suited for creative professionals who need an all-in-one solution to manage client interactions, projects, and financial transactions, streamlining the process of running a service-based business.
10. Streak Crm for Gmail
Streak CRM distinguishes itself from Pipedrive by being directly integrated into Gmail, providing a seamless CRM experience without leaving the email interface. It leverages Gmail as its platform, allowing users to manage sales, support, and project management directly through their inbox. This integration enables easier management of email communication and follow-ups within a familiar interface.
Comparative Analysis: Streak CRM vs. Pipedrive
Feature | Streak CRM vs | Pipedrive |
---|---|---|
Sales Features | CRM functionalities embedded within Gmail. | Comprehensive standalone CRM with advanced sales features. |
Service Features | Basic CRM tools optimized for email management. | More robust CRM features, including extensive reporting. |
Best for | Individuals and teams looking for a lightweight CRM solution within Gmail. | SMEs in need of a powerful, dedicated CRM system. |
Pricing | Offers a free version; premium plans start from $15/user/month. | Starts from $12.50/user/month, more feature-rich. |
Country Availability | Globally available as it is an extension for Gmail. | Globally available. |
Supported Currency | Dependent on Google’s billing options. | Supports multiple currencies. |
Streak CRM is particularly suitable for Gmail users who need basic CRM functionalities directly within their email, making it ideal for those who prioritize convenience and simplicity over complex CRM capabilities.
Top 5 Enterprise Alternatives
Alternatives for Enterprise
1. SAP CRM
SAP CRM offers a robust suite of features designed to meet the complex needs of large enterprises. Unlike Pipedrive, SAP CRM includes extensive options for marketing, sales, and service integration within a single platform. It supports complex business processes and offers in-depth analytics, IoT integration, and machine learning capabilities to enhance customer interactions and automate workflows.
Comparative Analysis: SAP CRM vs. Pipedrive
Feature | SAP CRM vs | Pipedrive |
---|---|---|
Sales Features | Comprehensive suite covering sales force automation and performance management. | Focus on visual sales pipeline management. |
Service Features | Advanced options for customer service, including field service management and support center functionalities. | Basic customer support features. |
Best for | Large enterprises with complex sales cycles and customer service needs. | SMEs seeking an intuitive CRM for pipeline management. |
Pricing | Enterprise pricing; typically requires a custom quote based on the scale and services. | Starts from $12.50/user/month. |
Country Availability | Globally available, with extensive support for multinational operations. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
SAP CRM is ideal for large organizations that require a comprehensive, integrated CRM solution capable of managing extensive customer data and complex business processes.
2. Netsuite
NetSuite stands apart from Pipedrive with its all-encompassing suite that not only covers CRM but also extends to ERP, ecommerce, and inventory management. It offers real-time data visibility across the organization, facilitating better decision-making. NetSuite cloud-based platform provides scalability and flexibility, supporting a wide range of industries with complex business processes.
Comparative Analysis: NetSuite vs. Pipedrive
Feature | NetSuite vs | Pipedrive |
---|---|---|
Sales Features | Comprehensive CRM integrated with ERP and ecommerce capabilities. | Streamlined sales pipeline management focused on simplicity. |
Service Features | Robust support for global operations, financial management, and multi-channel sales. | Basic CRM features focusing primarily on sales interactions. |
Best for | Medium to large enterprises needing extensive software integration across departments. | Small to medium businesses looking for an effective sales tool. |
Pricing | Typically higher due to extensive features, often requiring custom quotes. | Starts from $12.50/user/month, suitable for smaller budgets. |
Country Availability | Globally available, with localization options for multi-national operations. | Globally available. |
Supported Currency | Supports multiple currencies, ideal for global businesses. | Supports multiple currencies. |
NetSuite is particularly well-suited for larger enterprises or businesses looking for an integrated solution that not only manages customer relationships but also connects seamlessly with other business functions like ERP and ecommerce, providing a unified approach to business management.
3. Salesforce
Salesforce differentiates itself from Pipedrive with its extensive ecosystem and platform capabilities. It offers a wide range of features tailored for various industries, including advanced analytics, artificial intelligence with Einstein AI, and extensive customization through the Salesforce AppExchange. Salesforce excels in scalability, making it suitable for businesses of all sizes looking to grow and adapt their CRM strategies dynamically.
Comparative Analysis: Salesforce vs. Pipedrive
Feature | Salesforce vs | Pipedrive |
---|---|---|
Sales Features | Advanced analytics, AI capabilities, extensive app marketplace. | User-friendly sales pipeline management. |
Service Features | Comprehensive suite for marketing, sales, service, and more. | Primarily focuses on sales with basic CRM functionalities. |
Best for | Businesses of all sizes looking for a scalable, customizable CRM platform. | SMEs in need of a straightforward CRM tool. |
Pricing | Starts higher due to advanced features, with multiple tiers available. | Starts from $12.50/user/month, more budget-friendly. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies, accommodating global operations. | Supports multiple currencies. |
Salesforce is ideal for organizations that need a robust, scalable CRM solution capable of handling complex business processes and providing deep insights through advanced analytics and AI.
4. SugarCRM
SugarCRM distinguishes itself from Pipedrive with its high degree of customization and focus on automating complex business processes. It offers a flexible platform that can be tailored extensively to meet specific industry needs, including advanced workflow automation, customer journey mapping, and comprehensive reporting capabilities that leverage predictive analytics and machine learning.
Comparative Analysis: SugarCRM vs. Pipedrive
Feature | SugarCRM vs | Pipedrive |
---|---|---|
Sales Features | Extensive customization, advanced workflow automation. | Simplified sales pipeline management. |
Service Features | Comprehensive customer journey mapping, predictive analytics. | Basic CRM functionalities with focus on user-friendliness. |
Best for | Larger enterprises or businesses requiring tailored CRM solutions. | SMEs looking for an intuitive and straightforward CRM. |
Pricing | Typically higher due to advanced features; often requires a custom quote. | Starts from $12.50/user/month, accessible for smaller budgets. |
Country Availability | Globally available. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
SugarCRM is well-suited for organizations requiring a customizable CRM platform to automate complex business processes and gain deep insights into customer data, making it ideal for businesses looking to scale and adapt their CRM strategy over time.
5. Efficy CRM
Efficy CRM sets itself apart from Pipedrive by offering a highly customizable platform that caters to various business sizes and sectors, including banks, insurance companies, and public administrations. It emphasizes data security and GDPR compliance, providing robust tools for customer data management, marketing automation, and project management within a secure environment.
Comparative Analysis: Efficy CRM vs. Pipedrive
Feature | Efficy CRM vs | Pipedrive |
---|---|---|
Sales Features | Customizable CRM with a focus on data security. | Simplified pipeline management focused on sales activities. |
Service Features | Advanced tools for customer data management and marketing automation. | Basic CRM functionalities primarily for sales tracking. |
Best for | Businesses requiring a secure, adaptable CRM platform. | SMEs looking for an easy-to-use CRM with effective pipeline management. |
Pricing | Custom pricing based on features and scale. | Starts from $12.50/user/month, designed for affordability. |
Country Availability | Globally available with a focus on European markets. | Globally available. |
Supported Currency | Supports multiple currencies. | Supports multiple currencies. |
Efficy CRM is well-suited for companies that require a customizable and secure CRM solution, particularly those in sectors with stringent data protection requirements. Its flexibility and emphasis on security make it a strong choice for businesses looking to tailor their CRM closely to their specific operational needs.
Top 9 Cheaper Alternatives
Cheaper Pipedrive Alternatives
For businesses seeking cost-effective CRM solutions that rival Pipedrive in functionality but at a lower cost, this table offers a concise overview of several alternatives. Each CRM tool listed provides unique features and pricing models suitable for a variety of business needs, from simple task management to advanced automation and integration capabilities. Whether you’re a small business or a growing enterprise, this guide will help you compare key attributes and starting prices to find the CRM that best fits your budget and operational requirements.
CRM Tool | Key Features | Starting Price |
---|---|---|
Zoho CRM | Extensive customization, AI insights, multichannel management | $14/user/month |
Monday CRM | Highly customizable, integration capabilities, visual project tracking | $8/user/month |
Less Annoying CRM | Simple and straightforward, focused on small businesses | $15/user/month |
FreshSales | AI-based lead scoring, built-in phone & email, automation | $15/user/month |
ClickUp | Task management with CRM features, good for project management | $5/user/month |
Zendesk Sell | Seamless integration with Zendesk support, advanced reporting | $19/user/month |
ActiveCampaign | Email marketing, automation, sales automation | $15/user/month |
Bitrix24 | Extensive tools including CRM, task management, communication | Free with premium upgrades |
Fireberry | Integration with social media, automation, data security | Custom pricing |
5 Top Free Alternatives
Free Pipedrive Alternatives
For businesses exploring cost-effective CRM solutions without upfront investments, this selection guide table highlights free alternatives to Pipedrive. Each CRM listed offers distinct features within their free tiers or trial periods, catering to different business needs— from basic contact management to more advanced functionalities like project tracking and automation. This overview is designed to assist startups and small businesses in identifying the right CRM tool that aligns with their operational requirements and budget constraints.
CRM Tool | Key Features for Free | Price Details |
---|---|---|
Zoho CRM (free tier) | Lead management, document sharing, mobile apps | Free for up to 3 users |
HubSpot (free tier) | Contact management, email scheduling, live chat | Free with limited features |
Bitrix24 (free tier) | Task and project management, chat, video calls | Free for unlimited users with basic features |
Monday CRM (free tier) | Project tracking, time tracking, automation | Free for up to 2 seats |
Less Annoying CRM | Contact and lead management, task tracking | Free 30-day trial; $15/user/month after trial |
4 Top Non-Profit Alternatives
Alternatives for Non-Profits
For non-profit organizations, selecting the right CRM tool is crucial for efficiently managing donor relationships, fundraising, and community engagement. This table provides a selection guide for non-profit-specific CRM solutions, detailing key features and pricing structures. Each CRM listed caters to the unique needs of non-profits, offering specialized tools to help these organizations maximize their impact while staying within budget constraints.
CRM Tool | Key Features for Non-Profits | Price Details |
---|---|---|
Neon CRM | Built specifically for non-profits, supports fundraising, membership management, event planning | Custom pricing based on organization size and needs |
Zoho CRM (Non-profit version) | Special pricing for non-profits, automation, multichannel CRM | Discounted rates for non-profits |
Salesforce Nonprofit Cloud | Comprehensive platform with features for fundraising, marketing, and engagement | Free access to a limited number of licenses, paid upgrades available |
HubSpot for Nonprofits | Marketing, sales, and service software with non-profit discounts | Discounts available for eligible organizations |
Above guide aims to assist non-profit organizations in finding a CRM platform that not only fits their budget but also enhances their ability to manage relationships, fundraising efforts, and overall operations efficiently.
Top Alternatives Worldwide
Country wise Top Alternatives
Choosing the right CRM software can be pivotal for businesses operating in specific regional markets. This series of tables provides a detailed look at popular CRM alternatives to Pipedrive in various countries, focusing on Australia, India, the UK, and Canada. Each table lists CRM tools that are well-suited to the business environments and challenges specific to these regions, detailing key features and pricing to help local enterprises find a solution that best fits their unique needs and budgets.
Australia
CRM Tool | Key Features | Starting Price |
---|---|---|
FreshSales | AI-based insights, sales automation, integrated phone system | $15/user/month |
Microsoft Dynamics 365 | Customizable, extensive integration, advanced analytics | Custom pricing |
Zoho CRM | Multichannel CRM, automation, AI-enhanced analytics | $14/user/month |
India
CRM Tool | Key Features | Starting Price |
---|---|---|
Monday CRM | Custom workflows, project tracking, integration capabilities | ₹1,800/user/month |
ActiveCampaign | Email marketing, marketing automation, sales automation | ₹1,050/user/month |
Zendesk Sell | Seamless integration with support, mobile CRM capabilities | ₹1,500/user/month |
United Kingdom (UK)
CRM Tool | Key Features | Starting Price |
---|---|---|
HubSpot Sales CRM | Comprehensive CRM, inbound marketing tools, free tier | Free, paid upgrades |
Fireberry | Focus on data security, social media integration | Custom pricing |
Shape CRM | Custom CRM solutions, marketing and sales automation | Custom pricing |
Canada
CRM Tool | Key Features | Starting Price |
---|---|---|
Wobaka | Designed for simplicity, effective contact management | $49/user/month |
Dripjobs | Tailored for service industries, job scheduling, invoicing | Custom pricing |
Above tables provide an overview of popular CRM solutions in different countries, catering to local business preferences and requirements.
Open Source Alternatives
Open Source Pipedrive Alternatives
Selecting the right CRM system is crucial for managing customer relationships effectively, especially when considering open-source options that offer flexibility and cost savings. The table below provides a comprehensive overview of several open-source CRM alternatives to Pipedrive. Each entry details key functionalities and pricing information to help businesses evaluate which CRM can best meet their specific operational needs and budget constraints, whether they’re looking for comprehensive enterprise solutions or simpler systems for small businesses.
CRM Tool | Key Features | Price Details |
---|---|---|
EspoCRM | Customizable, modular design, offers sales automation. | Free, with paid support options. |
Twenty CRM | Simple, lightweight CRM solution for small businesses. | Completely free. |
Oro CRM | B2B focused, robust customer management and marketing tools. | Free, enterprise version available. |
Corteza CRM | Modern UI, customizable, with strong integration capabilities. | Free, with enterprise services. |
Civi CRM | Designed specifically for non-profits, includes event and member management. | Free, community-supported. |
Crust CRM | Feature-rich, includes sales automation, team messaging. | Free, with commercial support plans. |
SuiteCRM | Extensive customization, marketing tools, sales pipeline management. | Free, with optional paid support. |
Vtiger CRM | Offers sales, marketing, and help desk tools. | Free open-source version available. |
Bottle CRM | Small business-oriented with basic CRM functionalities. | Free. |
Above table helps in comparing various open-source CRM alternatives, highlighting their unique features and costs, to assist businesses in selecting the right tool that fits their specific needs and budget constraints.
Our Experience
Our Experience
So, these are the most useful alternatives to pipedrive that are suitable for both large and small businesses.
Sales professionals have never really welcomed a CRM into their routine.
However, with a simple yet effective marketing automation platform that automates the daily sales and marketing functions, you can quickly enhance your productivity many times over.
The pipedrive alternatives explained in this guide are some of the best ones in the industry.
By matching your business needs with the offerings of each of these players, you can easily select a pipedrive alternative that’s easy-to-use and best for your business.
FAQs
FAQs
Which CRM system surpasses Pipedrive in features?
Salesforce consistently outpaces Pipedrive in terms of features, offering extensive customization, in-depth analytics, and a more robust ecosystem of integrations. Its adaptability to large-scale enterprises and multifaceted CRM needs makes it a superior choice for businesses seeking comprehensive customer relationship management solutions.
Are there superior alternatives to Pipedrive?
Yes, alternatives like Salesforce and Zoho CRM offer broader functionalities and customization options, catering well to larger businesses or those with more complex CRM requirements. Salesforce excels with its vast integration capabilities and advanced analytics, while Zoho CRM provides an excellent balance of features and affordability.
Why might Pipedrive be considered better than HubSpot?
Pipedrive could be considered better than HubSpot for businesses prioritizing sales pipeline management over integrated marketing tools. Its user-friendly interface and cost-effectiveness make it ideal for small to medium-sized enterprises focused purely on enhancing their sales processes.
What CRM platforms are considered better than Pipedrive?
CRM platforms like Salesforce and Microsoft Dynamics 365 are generally considered superior to Pipedrive, especially for large organizations due to their extensive customization capabilities, advanced analytics, and comprehensive integration options that support a wide array of business processes.
Is there a no-cost version of Pipedrive available?
Pipedrive does not offer a permanently free plan, but they provide a 14-day free trial that allows users to explore the full range of features before committing to a subscription. This trial is beneficial for determining if Pipedrive fits your business needs.
Does Google offer its own CRM solution?
Google does not offer a dedicated CRM solution. However, businesses often utilize Google’s suite of tools like Google Contacts, Google Sheets, and Google Workspace integrations to manage customer relationships in a more manual, albeit integrated manner.
Is Pipedrive designed to function as a CRM tool?
Absolutely, Pipedrive is designed as a CRM tool specifically tailored to improve sales pipeline management. Its strengths lie in its ease of use, visual sales pipelines, and effective management features that help sales teams track and close deals more efficiently.
What notable companies utilize Pipedrive as their CRM?
Companies like Skyscanner and Amazon have used Pipedrive to manage their sales activities. Pipedrive simplicity and effectiveness in tracking sales processes make it popular among businesses of all sizes.
What could cause data stagnation in Pipedrive?
Data stagnation in Pipedrive often results from inadequate data entry, lack of regular data updates, or insufficient integration with other data sources. Regular maintenance and integration with up-to-date platforms can mitigate this issue.
What are the reasons for Pipedrive performance issues?
Performance issues in Pipedrive can stem from excessive data volume, lack of regular maintenance, or inadequate server resources allocated to handle the load. Optimizing data management and considering upgrades can help alleviate these concerns.
Is Pipedrive primarily for managing deals or leads?
Pipedrive is primarily designed for managing deals, with a strong focus on the sales pipeline. However, it also offers tools for lead management, ensuring a smooth transition from lead to deal within the sales process.
Does Pipedrive have capabilities for sending mass emails?
Yes, Pipedrive includes capabilities for sending mass emails directly through its platform. This feature allows users to engage with multiple contacts simultaneously, ensuring consistent communication and follow-ups within the sales pipeline.
How can one terminate their account with Pipedrive?
To terminate your Pipedrive account, go to the ‘Billing’ section in settings, select ‘Subscription’ and navigate to ‘Cancel subscription.’ Follow the prompts to confirm cancellation. Ensure you back up all essential data before cancellation as this process is irreversible.
How does Pipedrive differ from Trello in terms of functionality?
Pipedrive differs from Trello by focusing primarily on sales processes and CRM functionalities, whereas Trello is a broader project management tool. Pipedrive’s features are designed to manage sales pipelines effectively, unlike Trello’s general task management layout.
What is Pipedrive primarily used for?
Pipedrive is primarily used for managing sales pipelines, helping businesses track interactions with prospects, manage deals, and optimize sales activities to close deals faster. Its visual pipeline management system is key to its functionality.
Is Pipedrive comparable to Pipeline in terms of functionality?
While Pipedrive and Pipeline share similar names, their functionalities cater to different aspects of business management. Pipedrive focuses on CRM and sales pipeline management, whereas Pipeline is often associated with project management and task tracking.
What businesses are known to use Pipedrive?
Businesses across various sectors like real estate, software services, and consulting widely use Pipedrive. Known for its ease of use and efficiency in managing sales pipelines, it’s favored by SMEs aiming to streamline their sales processes.
Is it possible to utilize Pipedrive as a dedicated CRM system?
Yes, Pipedrive functions excellently as a dedicated CRM system. It is specifically designed to manage sales interactions and processes, making it an ideal choice for businesses focused on enhancing their customer relationship management through an organized sales approach.
What are the payment options for Pipedrive on a monthly basis?
Pipedrive offers several subscription plans that can be paid on a monthly basis. These range from basic to advanced tiers, each including different feature sets tailored to various business needs and sizes.
What is the optimal web browser for using Pipedrive?
Google Chrome tends to provide the best performance and compatibility for using Pipedrive, thanks to its fast processing speeds and extensive support for web applications.
Is Pipedrive compliant with HIPAA regulations?
Pipedrive is not inherently compliant with HIPAA by default but offers configurations that can be adjusted to meet HIPAA standards. Businesses in the healthcare sector should ensure these settings are correctly implemented to protect patient information.
What type of customer relationship management system is Pipedrive?
Pipedrive is a sales-oriented CRM system designed to help teams manage their sales pipelines efficiently. It focuses on visualizing stages of deals and optimizing sales activities to enhance overall productivity and sales outcomes.
Can Pipedrive handle customer relationship management tasks?
Yes, Pipedrive is well-equipped to handle various CRM tasks, with a focus on streamlining sales pipelines and improving deal tracking. Its user-friendly interface allows for effective management of customer interactions and sales processes.
Why do some businesses choose to implement Pipedrive?
Businesses choose Pipedrive for its simplicity, effectiveness in pipeline management, and affordability. It’s particularly popular among small to medium-sized businesses looking to enhance their sales processes without the complexity of more extensive CRM systems.
What leads to inefficiencies within Pipedrive?
Inefficiencies in Pipedrive can arise from poor configuration, lack of proper training, or failure to fully utilize its features. Ensuring the team is well-trained and the system is set up to match the business’s specific processes can prevent these issues.
How does Pipedrive streamline lead or deal management?
Pipedrive streamlines lead and deal management through its visual sales pipelines, which allow users to easily track progress and update deal statuses. Automated workflows and reminders also help keep sales activities organized and on track.
How does one efficiently manage email campaigns through Pipedrive?
Pipedrive allows for efficient email campaign management through its integration with various email marketing tools and built-in features that support mass emailing, scheduling, and tracking of email interactions directly from the CRM platform.
What steps are involved in deactivating a Pipedrive account?
To deactivate a Pipedrive account, navigate to your account settings, select ‘Billing,’ proceed to ‘Subscription,’ and click on ‘Cancel subscription.’ Confirm your choice and follow through the steps to ensure that your account is deactivated as requested.
What distinguishes Pipedrive from project management tools like Trello?
Pipedrive specializes in sales and CRM functionalities, unlike Trello, which is tailored for general project management. Pipedrive’s design is optimized for tracking sales processes and customer interactions, offering tools specifically for enhancing sales efficiency.
What are the primary uses and benefits of Pipedrive?
The primary use of Pipedrive is to streamline and optimize sales processes. Benefits include improved visibility into sales pipelines, better lead management, and enhanced organizational efficiency, all crucial for boosting sales outcomes and customer relations.
How similar are Pipedrive and Pipeline in terms of CRM functionalities?
Pipedrive and Pipeline differ significantly in focus and functionality. Pipedrive is a dedicated CRM platform designed for sales management, while Pipeline often refers to project management tools that may not specialize in CRM functions.
Which enterprises frequently use Pipedrive?
Enterprises, especially in the tech and services sectors, frequently use Pipedrive. Its ease of use and effective sales pipeline management tools make it a preferred choice for businesses looking to optimize their sales operations without extensive customization.
Can Pipedrive serve effectively as a standalone CRM solution?
Pipedrive serves effectively as a standalone CRM solution, particularly for small to medium-sized businesses. It offers robust tools for sales tracking, lead management, and optimizing sales activities, making it a comprehensive choice for managing customer relationships.
How do businesses generally pay for Pipedrive subscriptions?
Businesses generally pay for Pipedrive subscriptions on a monthly or annual basis, depending on their preference. Pipedrive offers tiered pricing plans to accommodate different business sizes and needs, each providing various features and integrations.
What web browser works best with Pipedrive for optimal performance?
For optimal performance with Pipedrive, Google Chrome is recommended. It offers the best compatibility and speed for handling the rich features and integrations that Pipedrive provides, ensuring a smooth user experience.
- 1What is CRM?
- 2Advantages of Pipedrive
- 3Disadvantages of Pipedrive
- 4Top Alternatives in a Chart
- 5Top 18 Alternatives
- 6Top 10 Small Business Alternatives
- 7Top 5 Enterprise Alternatives
- 8Top 9 Cheaper Alternatives
- 95 Top Free Alternatives
- 104 Top Non-Profit Alternatives
- 11Top Alternatives Worldwide
- 12Open Source Alternatives
- 13Our Experience
- 14FAQs
Hi Ankit
Well written… Love your post and your writing skills. Thanks.
Regards,
Albert
Thanks Albert!
Best free Pipedrive alternative is Bitrix24 in my opinion. It has kanban view, like Pipedrive, but it also has quotes, invoices and marketing automation, which Pipedrive doesn’t. Dumping Pipedrive in favor of Bitrix24 massively improved our productivity. While I appreciate the time you invested in writing this article, I don’t believe that Pipedrive users would ever switch to MS Dynamics or SugarCRM. Both are too expensive and too complex for an average ‘pipedriver’.
Thanks for the comment Sean and bout your views.
Agree to you about Bitrix24.
Hi Ankit,
Thanks for sharing the insights, I am using Salesmate.io since last 1.5 years and i can definitely say its a good option for small and mid sized business. Also they are coming up with calling features from CRM itself. No need to integrate with any other voip service providers. So sales team can execute cold calling, manage leads and also send them emails and followup without leaving the CRM. Its really effective and affordable too.
Thanks
Mehul Shah
Hey Mehul,
Thanks for the detail comment.
Pipedrive provided an easy pipeline management system. The main downsides with pipedrive have been lack of efficient reporting features. You will have to do a lot of manual work if you want to get reporting details as a whole of separate pipelines.
Ankit, I really like pipedrive but it doesn’t support e-mail marketing plans. Initially, when I didn’t use e-mail marketing then I was pretty happy with it but now I look for software that has both these functionalities.
Absolutely Jane.