Email marketing has steadfastly held its ground as a pivotal strategy for businesses aiming to nurture leads, enhance customer engagement, and drive sales. Amidst the plethora of tools available, Mailchimp and Constant Contact emerge as towering giants, each offering unique capabilities that cater to diverse marketing needs.

The importance of email marketing cannot be overstated. In a digital age where direct and personalized communication has become the gold standard for customer interaction, these platforms offer more than just a means to send mass emails; they are comprehensive marketing ecosystems. They enable businesses to craft targeted messages, segment audiences based on behavior or demographics, and analyze the impact of their campaigns with precision.

Mailchimp Logo

Mailchimp, known for its user-friendly interface and robust feature set, has long been the go-to choice for startups and SMEs looking to launch their email marketing efforts without a steep learning curve. Its evolution from a simple email service provider to a full-fledged marketing platform speaks volumes about its adaptability and the expanding needs of its user base.

Constant Contact Logo

Constant Contact, on the other hand, has carved out its niche by focusing on non-profits and small businesses, offering them an easy-to-use platform with a strong emphasis on customer support and educational resources. Its journey through the digital marketing realm reflects a commitment to simplicity and effectiveness, making it a reliable choice for those new to email marketing or with limited technical expertise.

As digital marketing continues to grow in complexity and scope, the roles of Mailchimp and Constant Contact have become more critical. They are not just tools but partners in the digital marketing strategies of businesses aiming to connect with their audiences in meaningful ways.

Overview: Mailchimp and Constant Contact

Mailchimp and Constant Contact Overview

Mailchimp: A Journey from Email to Comprehensive Marketing Platform

Founded in 2001, Mailchimp began its journey as a side project aimed at providing small businesses with an affordable email marketing service.

Its whimsical brand and user-friendly design quickly set it apart, making it a favorite among creative industries and startups.

Over the years, Mailchimp has significantly expanded its offerings to become an all-in-one marketing platform.

This evolution reflects its commitment to adapting to the changing needs of its users, incorporating advanced automation, social media ads, landing pages, and even a CRM system to its repertoire.

Mailchimp Test Campaigns

Today, Mailchimp stands as a leader in the marketing sphere, serving millions of customers worldwide and constantly innovating to include AI-driven insights, helping businesses of all sizes to grow and engage their audience effectively.

Constant Contact: Specializing in Simplicity and Support

Constant Contact story began in 1995, focusing on providing easy-to-use email marketing tools for small businesses and nonprofits.

Its mission has been clear from the start: to help organizations connect with their audience in a meaningful way without needing deep technical expertise.

Over the years, Constant Contact has honed its platform, emphasizing simplicity, reliability, and customer support.

It offers a suite of tools designed for non-marketers, including email campaign management, event marketing, and social media tools, all supported by extensive educational resources and live support.

Constant Contact Campaigns

Constant Contact dedication to empowering small businesses and nonprofits has cemented its position as a trusted email marketing solution, boasting a strong user base that appreciates its straightforward approach and hands-on customer service.

Market Position and User Base

Market Position and User Base

Mailchimp and Constant Contact occupy unique positions in the email marketing landscape.

MailchimpConstant Contact
Mailchimp broad feature set and flexible pricing make it attractive to a wide range of users, from freelancers and startups to growing businesses looking for a scalable solution. On the other hand, Constant Contact appeals to those seeking simplicity and support. Its focus on non-profits, small businesses, and beginners in the digital marketing world has created a niche market.
Its reputation for innovation and ease of use has garnered a loyal following, particularly among creative sectors and digital marketers who appreciate its data-driven approach to marketing.Users value its straightforward tools and the peace of mind that comes with access to extensive resources and responsive customer service.
Above 1,310,000 business are using MailchimpAbove 40,000 business are using Constant Contact
Marketing and User Base: Mailchimp vs Constant Contact

TL;DR
Both platforms have evolved in response to the digital marketing industry’s demands, yet their core identities reflect their foundational goals: Mailchimp as a versatile, all-in-one marketing platform for diverse businesses and Constant Contact as a user-friendly, supportive tool for small businesses and non-profits. This distinction in focus and user base is pivotal in understanding their strengths and why they appeal to their respective audiences.

Pricing

Pricing and Plans

When it comes to choosing an email marketing platform, understanding the pricing structure is crucial. Both Mailchimp and Constant Contact offer a variety of plans to cater to different business sizes and marketing needs, but their approaches to pricing and the value they offer can vary significantly.

Mailchimp: Flexibility and Scalability

Mailchimp pricing model is designed with scalability in mind, offering everything from a basic free plan to more advanced, feature-rich packages. The free plan is particularly attractive for startups and small businesses, providing access to essential features with a limit on the number of contacts and emails sent per month.

As businesses grow, they can move to the Essentials, Standard, or Premium plans, which incrementally offer more sophisticated features like advanced segmentation, multivariate testing, and dedicated support.

Mailchimp Price Plans Detail

Mailchimp pricing is based on the number of contacts, making it a flexible option for businesses that experience fluctuating growth or seasonal variations in their marketing activities.

Constant Contact: Straightforward and Support-Focused

Constant Contact simplifies its offerings into two main plans: Email and Email Plus. Unlike Mailchimp, there is no free tier, but Constant Contact does provide a generous 60-day free trial to test its features. The primary distinction between the two plans lies in the advanced features available with Email Plus, including automation, online donations, and surveys & polls.

Constant Contact Price Plan Details

Pricing for both plans is primarily based on the number of contacts, with the cost increasing as the contact list grows. This straightforward approach is designed to make it easier for small businesses and nonprofits to choose a plan that fits their needs without the complexity of too many options.

Special Discounts and Pricing for Nonprofits and Charities

Both platforms acknowledge the importance of nonprofit organizations and their unique financial constraints by offering special pricing. Mailchimp extends a 15% discount to nonprofits and charities across all its plans, making it more accessible for these organizations to leverage advanced marketing tools.

Constant Contact goes a step further by offering a substantial 30% discount to nonprofits, reinforcing its commitment to supporting charitable work and community-focused organizations.

Choosing the Right Plan for Your Needs

Your Choice
Deciding between Mailchimp and Constant Contact comes down to evaluating your specific marketing requirements, budget constraints, and the level of support you might need.

For businesses that prioritize flexibility and scalability, Mailchimp tiered pricing and extensive feature set present a compelling option.

Meanwhile, Constant Contact straightforward pricing and substantial discounts for nonprofits make it an attractive choice for organizations looking for ease of use and dedicated support.

Ease of Use

Ease of Use

For any email marketing platform, the ease of navigation and the learning curve for new users are critical factors that can significantly impact the efficiency and effectiveness of marketing campaigns. Both Mailchimp and Constant Contact are designed with user-friendliness in mind, but they approach usability in slightly different ways.

MailchimpConstant Contact
Mailchimp has long been praised for its sleek, intuitive user interface that makes it easy for beginners to dive right into creating campaigns. Constant Contact shines in its commitment to simplicity and support.
The dashboard is clean and user-friendly, offering quick access to various features like campaign creation, audience management, and analytics. The platform’s interface is straightforward, making it easy for users to navigate through different features.
One of Mailchimp standout features is its drag-and-drop email builder, which simplifies the process of designing emails without needing any coding knowledge. Setting up a campaign is a breeze, thanks to Constant Contact step-by-step guide, which walks users through the process of creating and sending an email.
This focus on ease of use does not come at the expense of depth; Mailchimp offers a range of advanced features, including complex automation workflows and segmentation capabilities.This approach is particularly beneficial for small businesses and nonprofits with limited marketing experience, as it reduces the potential for confusion and ensures a smoother onboarding process.
However, while these advanced features are powerful, they can introduce a steeper learning curve for users aiming to leverage the platform’s full potential.While Constant Contact may not offer the same level of advanced features as Mailchimp, it balances this by providing robust support resources, including live chat, phone support, and a wealth of online tutorials and webinars.
Ease of Use: Mailchimp vs Constant Contact

Features Comparison

Features Comparison

Email Design and Templates

Mailchimp stands out with its wide variety of modern, responsive email templates that cater to various industries and purposes. The platform’s strength lies in its powerful drag-and-drop editor, making it easy for users to customize templates without any coding skills. Additionally, Mailchimp offers the creative freedom to design emails from scratch, appealing to businesses looking to craft unique brand messages.

Mailchimp templates

Constant Contact also offers a robust selection of templates, focusing on ease of use and effectiveness. While its template library might not be as extensive as Mailchimp, the quality and variety ensure that most users find a suitable starting point for their campaigns. Constant Contact editor is intuitive, emphasizing simplicity in customization and the ability to quickly adapt templates to fit brand requirements.

Constant Contact templates

Automation Capabilities

Mailchimp excels in automation, providing users with a range of options from basic autoresponders to advanced workflows. Its automation features are designed to cater to various scenarios, including welcome series, customer re-engagement, and personalized product recommendations. Mailchimp automation tools are particularly powerful for e-commerce, allowing for detailed segmentation and behavioral triggers.

Mailchimp automation workflow

Constant Contact has made significant strides in automation, offering key features like welcome emails, birthday greetings, and automated email series. While its automation capabilities are more straightforward than Mailchimp, they are well-suited for businesses that prioritize ease of use over complexity. Constant Contact focus is on providing practical, effective automation workflows that meet the needs of small businesses and non-profits.

Constant Contact automation workflow

A/B Testing

MailchimpConstant Contact
Mailchimp offers comprehensive A/B testing (or split testing) capabilities, allowing users to test up to three variations of their email campaigns on a range of factors, including subject lines, send times, and content. Constant Contact provides A/B testing primarily for subject lines, enabling users to identify which version generates the best open rates.
This feature is invaluable for optimizing email performance and is accessible across its paid plans.While its A/B testing features are more limited compared to Mailchimp, they are straightforward and effective for businesses looking to make data-driven decisions without delving into complex variables.
A/B Testing: Mailchimp vs Constant Contact

Extra Features

MailchimpConstant Contact
Mailchimp distinguishes itself with a suite of additional features, such as the ability to create landing pages, postcards, social media ads, and even integrate with a CRM system. Constant Contact focuses on adding value through features like event management tools, surveys, and social campaign tools.
These features extend Mailchimp utility beyond email marketing, offering a comprehensive toolkit for digital marketing strategies.These additions make Constant Contact a versatile platform, especially for businesses that conduct events or value direct feedback from their audience.
Extra Features: Mailchimp vs Constant Contact

Integrations

Both platforms offer extensive integration capabilities with third-party apps and services. Mailchimp boasts a vast library of integrations, including major e-commerce platforms like Shopify and WooCommerce, CRM systems, and other marketing tools. This extensive ecosystem allows businesses to seamlessly connect their email marketing efforts with other parts of their digital infrastructure.

Mailchimp Integration

Constant Contact also provides a wide range of integrations, ensuring that users can connect their email campaigns with other software they rely on, such as e-commerce platforms and social media tools. While the breadth of integrations is slightly less than Mailchimp, Constant Contact focuses on offering integrations that are most valuable to its core user base of small businesses and non-profits.

Constant Contact Integrations

Deliverability

Email deliverability is a critical factor for any email marketing platform. Mailchimp and Constant Contact both prioritize high deliverability rates, employing best practices and providing users with guidance to improve inbox placement. Each platform has mechanisms in place to manage bounces and complaints, ensuring that users maintain good sender reputations.

Reporting and Analytics

Mailchimp provides detailed reports and analytics, offering insights into campaign performance, audience behavior, and more. Its analytics tools are among the most advanced, allowing for deep dives into data that can inform future marketing strategies.

Mailchimp reports

Constant Contact offers robust reporting features, focusing on the essentials like open rates, click-through rates, and subscriber activity. While perhaps not as detailed as Mailchimp analytics, Constant Contact reporting is user-friendly and provides sufficient data for businesses to gauge their email marketing effectiveness.

Constant Connect Reporting

Customer Support

MailchimpConstant Contact
Mailchimp also offers a range of support options, including email and chat support, along with a comprehensive knowledge base.Constant Contact shines in customer support, offering extensive resources, including live chat, phone support, and a vast library of tutorials and webinars.
However, access to personalized support can vary depending on the subscription plan.This commitment to support is a significant advantage for users who value accessibility and guidance.
Customer Support: Mailchimp vs Constant Contact

User Reviews

User Reviews and Market Reputation

In the quest to choose between Mailchimp and Constant Contact, turning to user reviews and understanding each platform’s market reputation offers invaluable insights. Both platforms have carved out significant presences in the email marketing sphere, but they cater to slightly different audiences, reflected in user feedback and perceived strengths and weaknesses.

Mailchimp: The Versatile InnovatorConstant Contact: The Reliable Supporter
Mailchimp is often lauded for its comprehensive feature set and the flexibility it offers businesses looking to scale their email marketing efforts. Constant Contact strengths, according to user reviews, lie in its simplicity, excellent customer service, and ease of use, making it particularly appealing to small businesses and nonprofits.
Reviews frequently highlight the platform’s advanced automation capabilities, extensive template library, and intuitive user interface. The platform is praised for its straightforward approach to email marketing, offering a manageable learning curve for those new to the field.
Users appreciate the ability to integrate Mailchimp with a multitude of other services, enhancing their overall marketing strategies. Users also value the targeted features like event management tools and survey capabilities.
However, some critiques point to its pricing model, which can become costly as subscriber lists grow, and the learning curve associated with its more advanced features. Criticisms tend to focus on its limited automation and A/B testing capabilities when compared to more comprehensive platforms like Mailchimp.
Despite these concerns, Mailchimp maintains a strong reputation for businesses seeking a robust, all-in-one marketing solution.Nonetheless, Constant Contact enjoys a positive market reputation, especially among users who prioritize support and simplicity over advanced functionalities.
User Reviews: Mailchimp vs Constant Contact

Summary of User Feedback

Across review sites like G2 and Capterra, both Mailchimp and Constant Contact boast high ratings, with users highlighting their respective strengths. Mailchimp is often recommended for its scalability and feature depth, making it suitable for a broad range of business sizes and types. In contrast, Constant Contact is frequently suggested for users who value ease of use and exceptional customer support, making it a go-to for those with limited marketing experience or resources.

Notable Strengths and Weaknesses

Mailchimp is known for its versatility and innovation but may present a steeper learning curve and higher costs for large subscriber lists.

Constant Contact is celebrated for its user-friendly design and support network, though it may lack some of the advanced features found in other platforms.

Pros and Cons

Pros and Cons of Mailchimp and Constant Contact

Choosing the right email marketing platform is pivotal for any business aiming to enhance its digital marketing strategy. Both Mailchimp and Constant Contact offer unique benefits and limitations. Understanding these can help marketers make informed decisions that align with their specific needs and goals.

Here’s a detailed look at the key advantages and disadvantages of each platform.

Pros: Mailchimp and Constant Contact

Pros of MailchimpPros of Constant Contact
Comprehensive Feature Set: Mailchimp offers a wide range of features, including advanced automation, detailed analytics, and an extensive library of templates. Its capabilities extend beyond email marketing, encompassing social media ads, landing pages, and CRM functionalities, making it a versatile tool for comprehensive marketing strategies.Ease of Use: Constant Contact is renowned for its straightforward and user-friendly interface, designed to help users quickly create and manage their email marketing campaigns without requiring extensive technical knowledge.
Scalability: With its tiered pricing structure, Mailchimp is well-suited for businesses of all sizes, providing the flexibility to scale marketing efforts up or down as needed.Customer Support: The platform offers exceptional customer support, including live chat, phone support, and a comprehensive library of resources, making it ideal for businesses that value accessibility and guidance.
Integration Capabilities: The platform boasts a vast array of integrations with other tools and services, facilitating seamless workflows and data synchronization across marketing technologies.Focused Features for Small Businesses: With tools tailored specifically for small businesses and nonprofits, including event management and survey functionalities, Constant Contact addresses the unique challenges these organizations face.
Innovative and User-Friendly Design: Mailchimp interface is intuitive and easy to navigate, making it accessible for users of all skill levels. The platform continuously innovates, incorporating the latest technologies and trends into its offerings.High Deliverability Rates: Constant Contact maintains strong email deliverability, ensuring that your messages reach your audience’s inboxes effectively.
Pros: Mailchimp vs Constant Contact

Cons: Mailchimp and Constant Contact

Cons of MailchimpCons of Constant Contact
Cost: As your subscriber list grows, Mailchimp pricing can become relatively steep, especially for businesses with large contact lists looking to utilize advanced features.Limited Advanced Features: Compared to Mailchimp, Constant Contact offers fewer advanced features, particularly in automation and analytics, which might be a drawback for businesses seeking to implement complex marketing strategies.
Complexity of Advanced Features: While offering powerful tools, the platform’s more sophisticated features can present a learning curve, potentially overwhelming for newcomers to email marketing.No Free Plan: Unlike Mailchimp, Constant Contact does not offer a free plan, which could be a barrier for startups and small businesses with limited budgets.
Cons: Mailchimp vs Constant Contact

Use Cases and Recommendations

Use Cases and Recommendations

In the realm of email marketing, selecting the right platform can significantly influence the success of your marketing efforts. With distinct features, Mailchimp and Constant Contact cater to diverse needs and preferences.

When to Use Mailchimp and Constant Contact

When to Use MailchimpWhen to Use Constant Contact
E-commerce Businesses Seeking Advanced Automations: Mailchimp robust automation features, including abandoned cart emails, product recommendations, and purchase follow-ups, make it an ideal choice for e-commerce businesses aiming to personalize the customer experience and increase sales.Small Businesses and Nonprofits: Constant Contact ease of use, coupled with exceptional customer support, makes it a perfect match for small businesses and nonprofits with limited marketing resources or those new to email marketing. Its straightforward approach allows these organizations to quickly set up and execute effective email campaigns.
Companies Looking for Scalability: Startups and growing businesses that anticipate rapid expansion in their subscriber list or require advanced marketing features will find Mailchimp scalable plans and comprehensive toolset particularly beneficial. Its ability to integrate with a wide range of e-commerce platforms and CRM systems further supports a seamless scaling process.Event Organizers and Community Groups: With features tailored for event management, including registration forms, invitations, and tracking, Constant Contact is well-suited for organizations that regularly host events and seek to manage communications and promotions through a single platform.
Creative Industries Needing Customizable Templates: With its extensive library of modern, customizable templates and a user-friendly design editor, Mailchimp caters well to businesses in creative industries that prioritize brand aesthetics and unique email designs.Businesses Focused on Local and Direct Engagement: Companies aiming to engage their local community or customer base through newsletters, announcements, and direct engagement campaigns will find Constant Contact targeted features, such as surveys and feedback tools, highly valuable.
Data-Driven Businesses: Organizations that rely on detailed analytics and data-driven decision-making will appreciate Mailchimp advanced reporting tools, which offer insights into campaign performance, audience behavior, and more.Users Valuing Support and Resources: For those who prioritize access to comprehensive support and learning resources, Constant Contact dedication to customer service, including live support and extensive educational materials, offers significant advantages..
Using Mailchimp and Constant Contact

Our Experience

In Our Experience

The choice between Mailchimp and Constant Contact represents more than just a preference for one email marketing platform over another. It reflects a strategic decision based on a comprehensive understanding of your business’s unique needs, marketing objectives, and the resources at your disposal.

As we’ve explored the various facets of both platforms, from pricing and ease of use to features and market reputation, it’s clear that each brings distinct advantages to the table.

MailchimpConstant Contact
Mailchimp stands out as a versatile, feature-rich platform capable of accommodating a wide range of marketing needs.Constant Contact, on the other hand, shines in its commitment to simplicity and support.
Its scalability, extensive integration capabilities, and advanced automation features make it particularly suitable for businesses looking to grow their audience and leverage data-driven insights to refine their marketing strategies.Designed with small businesses and nonprofits in mind, it offers an intuitive platform that demystifies email marketing, making it accessible to users regardless of their technical expertise.
The creative freedom it offers, combined with its powerful analytics tools, positions Mailchimp as an ideal choice for dynamic businesses eager to push the boundaries of their digital marketing efforts.Its focus on customer service, along with targeted features for direct engagement and event management, makes Constant Contact a valuable ally for organizations looking to foster strong, direct connections with their audience.
Our Experience: Mailchimp vs Constant Contact

Final Discussion:
Choosing the right platform ultimately hinges on a careful assessment of your marketing priorities. Whether your focus lies in harnessing advanced marketing automation to drive sales, or in building community engagement through straightforward, effective campaigns, your decision should align with your broader marketing strategy and business goals.
Both Mailchimp and Constant Contact offer the tools and features necessary to create impactful email marketing campaigns. By considering the insights and analysis provided, you can select a platform that not only meets your current needs but also supports your future growth and success in the ever-evolving landscape of digital marketing.

FAQs

Your Queries while choosing Mailchimp and Constant Contact

Is Mailchimp or Constant Contact better for beginners?

For beginners, the choice between Mailchimp and Constant Contact hinges on what aspect of “beginner-friendly” is most important to you. If ease of use and access to customer support are top priorities, Constant Contact is arguably the better choice. Its platform is designed with simplicity in mind, offering straightforward tools and comprehensive support to guide users through the process of setting up and managing email campaigns. Mailchimp, while also user-friendly, offers a broader range of features and a slightly steeper learning curve, especially when diving into its more advanced functionalities.

Can I switch from Mailchimp to Constant Contact or vice versa without losing my contacts?

Yes, switching between Mailchimp and Constant Contact is possible without losing your contacts. Both platforms allow you to export and import contact lists, ensuring you can transition from one service to the other without significant disruptions. It’s essential to clean and organize your contact list before the transfer to maintain data integrity and comply with each platform’s import requirements.

Which platform offers better automation features for e-commerce?

When it comes to automation features specifically tailored for e-commerce, Mailchimp has the edge. It provides a comprehensive set of automation tools designed to enhance the online shopping experience, including abandoned cart emails, product recommendations, and purchase follow-ups. These features are particularly valuable for e-commerce businesses looking to personalize customer interactions and boost sales. While Constant Contact offers automation capabilities, they are generally more basic and less specialized for e-commerce purposes.

How do Mailchimp and Constant Contact compare in terms of deliverability rates?

Deliverability rates can vary based on several factors, including list quality, engagement rates, and the specific practices of each email marketer. Both Mailchimp and Constant Contact are committed to maintaining high deliverability rates, employing best practices in email marketing and providing users with guidance to improve their chances of landing in the inbox. While direct comparisons of deliverability rates can be challenging due to the dynamic nature of email systems and ongoing updates, both platforms are recognized for their strong performance in this area.

What are the limitations of the free plans offered by both platforms?

Mailchimp free plan offers a basic set of features suitable for small businesses and startups, including access to its design and automation tools, with limitations on the number of contacts and monthly email sends. As your business grows, you may find the need to upgrade to access advanced features, increased limits, and additional support options.
Constant Contact, on the other hand, does not offer a perpetual free plan but provides a 60-day free trial that allows users to test its features. The trial period is generous, but moving forward requires choosing one of the paid plans, which could be a consideration for businesses with very tight budgets.

Bipasha Sonowal
Bipasha Sonowal

With over 7 years of experience in content writing and content management, alongside a solid foundation in graphic design, my expertise primarily lies in the field of marketing. I excel in driving business growth through strategic content planning and development, focusing on the marketing aspects that engage and captivate audiences. My role involves streamlining processes, implementing automation, and optimizing programs to boost productivity, engagement, and overall satisfaction. Certified in OMCA, I am adept at managing marketing campaigns and bringing creative ideas to life. My passion for marketing, combined with a continuous desire to learn and collaborate, motivates me to deliver impactful experiences that contribute to success.

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