- Time Efficiency
- Personalized and Accurate Responses
- Writing Style Customization
- Multilingual Support
- Integration with Help Desk and Shopify
- Lack of Human Touch
- Dependency on AI
- Cost
- Limited Platform Integration
- Initial Setup & Training
Details about Yuma AI
Yuma AI is an innovative platform that utilizes the power of artificial intelligence to transform the landscape of customer support. Designed specifically for large Shopify merchants dealing with high volumes of support requests, Yuma integrates seamlessly with help desk software such as Zendesk and Gorgias, providing a comprehensive solution for streamlining and enhancing customer service.
At the heart of Yuma AI is the Ticket Assistant, an intelligent system that automates the drafting of responses to customer inquiries. As soon as a ticket is received, Yuma AI engine analyzes the inquiry and generates the most appropriate response. If the AI is confident in its response, it suggests a draft to the agent when they open the ticket. This ensures that each customer inquiry is handled efficiently and effectively, without disrupting the agent’s workflow.
Yuma AI offers a range of powerful features to optimize customer support operations. With the Instruct Yuma feature, agents can generate complete response drafts by simply clicking a button and providing succinct instructions. The AI ensures that the drafts are always on-brand, polite, and grammatically correct, maintaining consistent communication with customers.
To deliver personalized and accurate responses, Yuma AI builds a custom Knowledge Base tailored to your brand, leveraging its thorough understanding of your business. The AI also adapts its writing style by learning from past tickets, ensuring that all responses align with your brand tone and are in perfect English.
Yuma AI’s capabilities extend beyond automated response drafting. The platform offers conversation thread summarization, allowing agents to obtain instant summaries of entire customer conversations. This feature enables historical context saving and easy escalation within the team.
Multilingual and auto-translation capabilities make Yuma AI an ideal solution for businesses with global customer bases. Yuma can adapt and draft responses in the 15 most common languages, regardless of the language of the incoming ticket.
With Yuma AI’s native integrations with Zendesk, Gorgias, and Shopify, as well as sync functionalities with help centers, FAQs, historical conversations, customer orders, and macros, the platform ensures that agents have access to up-to-date information to provide personalized and accurate answers to support tickets.
Key Features of Yuma AI:
- Integration with ChatGPT: Chatfuel seamlessly integrates with ChatGPT, an AI-powered chatbot, to maximize the potential of your WhatsApp number. This integration enhances customer engagement and drives growth by delivering personalized and conversational experiences.
- Boost Commerce on WhatsApp: Chatfuel empowers e-commerce marketers and business owners to increase lead generation and qualification, upsell, cross-sell, and ultimately boost revenue on the WhatsApp platform. It provides the tools and capabilities to effectively leverage WhatsApp for business success.
- Multiple Platform Support: In addition to WhatsApp, Chatfuel enables the creation of chatbots for Instagram and Facebook. This ensures a holistic approach to messaging and customer interaction across multiple platforms.
- Abandoned Cart Recovery: With Chatfuel, businesses can recover abandoned carts by engaging with customers, reminding them about their pending purchases, and providing personalized recommendations to encourage conversions.
- Advertisements: Chatfuel allows businesses to run targeted ads on WhatsApp, enabling them to reach their audience with relevant offers and promotions, enhancing brand visibility and driving sales.
- Feedback Collection: Chatfuel provides customizable surveys and real-time feedback options, allowing businesses to collect customer feedback and make data-driven decisions to improve their products and services.
- Re-engagement Campaigns: Through Chatfuel, businesses can implement re-engagement campaigns to rekindle relationships with inactive or disengaged customers. Personalized messages and offers can be sent to encourage them to re-engage and make new purchases.
- Sales Support: Chatfuel AI-powered chatbot assists in selling products directly on WhatsApp by understanding customer needs, recommending products, answering queries, and completing transactions within a single chat conversation.
- Exceptional Customer Support: Chatfuel offers fast and reliable customer support, with a team available 24/7 and responding to inquiries within minutes. This ensures businesses receive the assistance they need promptly.
- GDPR Compliance and Data Protection: Chatfuel prioritizes the privacy and security of customer data. It is GDPR compliant, ensuring the highest level of data protection for businesses and their customers.
- Powerful Customer Engagement Tools: With Chatfuel, businesses can leverage integrations, segmentation capabilities, in-depth analysis of messaging performance, and A/B testing to optimize their messaging strategy and drive better results.
- Reliable Service: Chatfuel guarantees an uptime of 99.99%, providing industry-leading reliability and stability for businesses relying on the platform for their messaging and customer interactions.
By harnessing the power of AI, Yuma AI revolutionizes customer support, boosting efficiency, and allowing support teams to focus on delivering exceptional service. Take advantage of Yuma AI’s 7-day free trial and experience firsthand how it can transform your customer support operations. Stay ahead of the curve and embrace the future of automated assistance with Yuma AI.
Price Plans of Yuma AI
Yuma AI offers the following price plans and subscription details:
1. Starter Plan: Price: $39 per month.
2. Starter+ Plan: Price: $95 per month.
3. Pro Plan: Price: $195 per month.
4. Enterprise Plan: Custom pricing
Alternatives of Yuma AI
Intercom
- Automation and AI-Powered Tools
- Configurable and Customizable
- Omnichannel Support
- Centralized Support System
- Reporting and Analytics
- Learning Curve
- Pricing
- Technical Requirements
- Reliance on Internet Connectivity
- Limited Phone
LiveAgent
- Comprehensive Multi-Channel Support
- Advanced Live Chat Features
- Call Center Capabilities
- Centralized Ticketing System
- Social Media Integration
- Learning Curve
- Limited Customization
- Pricing Structure
- Integration Limitations
- Support Response Time
Tidio
- Boost Sales and Customer Satisfaction
- Automation and Time-saving
- Sales Optimization
- Supercharged Customer Service
- Integration Capability
- Learning Curve
- Limited Customization
- Pricing Structure
- Dependency on Internet Connection
- Reliance on Automation
- Enhanced Customer Service
- Increased Sales and Conversions
- Automation and Efficiency
- Omnichannel Support
- Easy Integration and Customization
- Reliance on Internet Connection
- Need for Staffing and Training
- Language and Multilingual Support
- Limited Personalization Options
- Cost Considerations
- User-Friendly
- Versatile Chatbot Platform
- Automation and Efficiency
- Customizability
- Integration with Apps
- Learning Curve
- Limited Free Plan
- Dependency on Internet Connection
- Complexity for Advanced Functionality
- Support and Documentation
- Automation Efficiency
- Multichannel Support
- Sales and Marketing Focus
- User-Friendly Interface
- Integration Capabilities
- Learning Curve
- Limited Social Platform Support
- Potential Messaging Limitations
- Dependency on Messaging Channels
- Pricing Structure
- Actionable Insights
- SEO Expertise
- Conversational Analytics
- Reputation Analysis
- Enhanced User Experience
- Cost
- Learning Curve
- Data Integration
- Dependency on External Consultants
- Customization and Scalability
- Enhanced Customer Service
- Personalized Experience
- Conversational AI Capabilities
- Seamless Integration with Chat Apps
- Continuous Improvement
- Initial Setup and Integration
- Learning Curve
- Dependency on AI Technology
- Potential Language and Understanding Limitations
- Data Privacy and Security Concerns
- Automation
- 24/7 Availability
- Scalability
- Personalization
- Efficiency
- Lack of Human Touch
- Limited Understanding
- Dependency on Technology
- Initial Setup and Maintenance
- Loss of Personal Connection
- Automation
- Multilingual Chatbot
- Integration with Third-Party Platforms
- Dedicated Chatbot Development Team
- Omnichannel Platform
- Learning Curve
- Pricing
- Dependency on AI
- Customization Limitations
- Limited Free Plan
FAQs related of Yuma AI
What is Yuma AI?
What does Yuma Ticket Assistant do?
How does Yuma Ticket Assistant work?
Does Yuma Ticket Assistant support multiple languages?
Can Yuma Ticket Assistant close tickets automatically?
How does Yuma Ticket Assistant integrate with Help Desk software?
Can Yuma Ticket Assistant sync with Help Center and FAQs?
Does Yuma Ticket Assistant sync with historical conversations?
How does Yuma Ticket Assistant integrate with Shopify?
Can Yuma Ticket Assistant adapt to my brand writing style?
Is there a free trial available for Yuma Ticket Assistant?
What pricing plans does Yuma Ticket Assistant offer?
Is Yuma Ticket Assistant suitable for large merchants?
Can Yuma Ticket Assistant be customized for enterprise needs?
Does Yuma Ticket Assistant offer customer support?
What platforms does Yuma Ticket Assistant support?
How can I stay informed about new product releases from Yuma AI?
Is my data protected with Yuma AI?
Where is Yuma AI based?
How can I get in touch with Yuma AI?
Does Yuma AI offer a money-back guarantee?
Can Yuma AI assist with other types of businesses, not just Shopify merchants?
Is Yuma AI suitable for small businesses?
Can Yuma AI provide accurate and personalized responses?
What are the benefits of using Yuma AI for customer support?
How can Yuma AI help boost sales for Shopify merchants?
Does Yuma AI offer a knowledge base for customer support?
Can I customize the responses generated by Yuma AI?
How can Yuma AI help streamline customer support?
Does Yuma AI provide AI ticket analysis?
Specification: Yuma AI
Common Specifications | ||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
||||||||||||||||
Specification | ||||||||||||||||
|
Deals & Offers of Yuma AI
Here are the list of latest deals and alternatives available.
Toby Emerzian –
Using Yuma.ai has transformed our customer service operations. The automated responses are incredibly efficient.
Toby Maltz –
Using Yuma.ai for our customer service has been a great experience. The subscription management is seamless.
Colby Aley –
As a digital marketer, Yuma.ai has enhanced our customer interactions. The social media moderation is top-notch.
Sanjukta Hazarika –
As a customer service manager, Yuma.ai has made my job easier. The subscription management feature is fantastic.
Tom Klein –
Using Yuma.ai for our e-commerce store has been a great experience. The automated customer service is top-notch.