Sneha Karnani
7.8/10
(Expert Score)
Product is rated as #22 in category Chatbot Tools
Yuma AI is an innovative platform that utilizes the power of artificial intelligence to transform the landscape of customer support.
PROS:
- Time Efficiency
- Personalized and Accurate Responses
- Writing Style Customization
- Multilingual Support
- Integration with Help Desk and Shopify
CONS:
- Lack of Human Touch
- Dependency on AI
- Cost
- Limited Platform Integration
- Initial Setup & Training
Details about Yuma AI
Yuma AI is an innovative platform that utilizes the power of artificial intelligence to transform the landscape of customer support. Designed specifically for large Shopify merchants dealing with high volumes of support requests, Yuma integrates seamlessly with help desk software such as Zendesk and Gorgias, providing a comprehensive solution for streamlining and enhancing customer service.
At the heart of Yuma AI is the Ticket Assistant, an intelligent system that automates the drafting of responses to customer inquiries. As soon as a ticket is received, Yuma’s AI engine analyzes the inquiry and generates the most appropriate response. If the AI is confident in its response, it suggests a draft to the agent when they open the ticket. This ensures that each customer inquiry is handled efficiently and effectively, without disrupting the agent’s workflow.
Yuma AI offers a range of powerful features to optimize customer support operations. With the Instruct Yuma feature, agents can generate complete response drafts by simply clicking a button and providing succinct instructions. The AI ensures that the drafts are always on-brand, polite, and grammatically correct, maintaining consistent communication with customers.
To deliver personalized and accurate responses, Yuma AI builds a custom Knowledge Base tailored to your brand, leveraging its thorough understanding of your business. The AI also adapts its writing style by learning from past tickets, ensuring that all responses align with your brand’s tone and are in perfect English.
Yuma AI’s capabilities extend beyond automated response drafting. The platform offers conversation thread summarization, allowing agents to obtain instant summaries of entire customer conversations. This feature enables historical context saving and easy escalation within the team.
Multilingual and auto-translation capabilities make Yuma AI an ideal solution for businesses with global customer bases. Yuma can adapt and draft responses in the 15 most common languages, regardless of the language of the incoming ticket.
With Yuma AI’s native integrations with Zendesk, Gorgias, and Shopify, as well as sync functionalities with help centers, FAQs, historical conversations, customer orders, and macros, the platform ensures that agents have access to up-to-date information to provide personalized and accurate answers to support tickets.
Key Features of Yuma AI:
- Integration with ChatGPT: Chatfuel seamlessly integrates with ChatGPT, an AI-powered chatbot, to maximize the potential of your WhatsApp number. This integration enhances customer engagement and drives growth by delivering personalized and conversational experiences.
- Boost Commerce on WhatsApp: Chatfuel empowers e-commerce marketers and business owners to increase lead generation and qualification, upsell, cross-sell, and ultimately boost revenue on the WhatsApp platform. It provides the tools and capabilities to effectively leverage WhatsApp for business success.
- Multiple Platform Support: In addition to WhatsApp, Chatfuel enables the creation of chatbots for Instagram and Facebook. This ensures a holistic approach to messaging and customer interaction across multiple platforms.
- Abandoned Cart Recovery: With Chatfuel, businesses can recover abandoned carts by engaging with customers, reminding them about their pending purchases, and providing personalized recommendations to encourage conversions.
- Advertisements: Chatfuel allows businesses to run targeted ads on WhatsApp, enabling them to reach their audience with relevant offers and promotions, enhancing brand visibility and driving sales.
- Feedback Collection: Chatfuel provides customizable surveys and real-time feedback options, allowing businesses to collect customer feedback and make data-driven decisions to improve their products and services.
- Re-engagement Campaigns: Through Chatfuel, businesses can implement re-engagement campaigns to rekindle relationships with inactive or disengaged customers. Personalized messages and offers can be sent to encourage them to re-engage and make new purchases.
- Sales Support: Chatfuel’s AI-powered chatbot assists in selling products directly on WhatsApp by understanding customer needs, recommending products, answering queries, and completing transactions within a single chat conversation.
- Exceptional Customer Support: Chatfuel offers fast and reliable customer support, with a team available 24/7 and responding to inquiries within minutes. This ensures businesses receive the assistance they need promptly.
- GDPR Compliance and Data Protection: Chatfuel prioritizes the privacy and security of customer data. It is GDPR compliant, ensuring the highest level of data protection for businesses and their customers.
- Powerful Customer Engagement Tools: With Chatfuel, businesses can leverage integrations, segmentation capabilities, in-depth analysis of messaging performance, and A/B testing to optimize their messaging strategy and drive better results.
- Reliable Service: Chatfuel guarantees an uptime of 99.99%, providing industry-leading reliability and stability for businesses relying on the platform for their messaging and customer interactions.
By harnessing the power of AI, Yuma AI revolutionizes customer support, boosting efficiency, and allowing support teams to focus on delivering exceptional service. Take advantage of Yuma AI’s 7-day free trial and experience firsthand how it can transform your customer support operations. Stay ahead of the curve and embrace the future of automated assistance with Yuma AI.
Price Plans of Yuma AI
Yuma AI offers the following price plans and subscription details:
1. Starter Plan: Price: $39 per month.
2. Starter+ Plan: Price: $95 per month.
3. Pro Plan: Price: $195 per month.
4. Enterprise Plan: Custom pricing
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FAQs related of Yuma AI
What is Yuma AI?
Yuma AI is an advanced AI-powered customer support solution that integrates with your Help Desk software, specifically designed to assist large Shopify merchants in handling high volumes of support requests efficiently.
What does Yuma Ticket Assistant do?
Yuma Ticket Assistant automates the process of drafting responses to customer support tickets. It analyzes incoming inquiries and generates appropriate response drafts. These drafts are then suggested to support agents, saving time and ensuring efficient handling of customer inquiries.
How does Yuma Ticket Assistant work?
When a support ticket arrives, Yuma AI analyzes the inquiry and generates a suitable response draft. If the AI is confident in its response, it suggests the draft to the support agent. If not, no draft is shown, ensuring the agent’s workflow is not disrupted. Yuma learns from past tickets and can adapt its writing style to match your brand voice.
Does Yuma Ticket Assistant support multiple languages?
Yes, Yuma Ticket Assistant is multilingual and can draft responses in the 15 most common languages. Regardless of the language of the incoming ticket, Yuma adapts and generates the response in the appropriate language.
Can Yuma Ticket Assistant close tickets automatically?
Yes, Yuma Ticket Assistant provides a convenient “Reply & Close Ticket” feature. With just a click of a button, support agents can send the drafted response and close the ticket, saving time and boosting productivity.
How does Yuma Ticket Assistant integrate with Help Desk software?
Yuma Ticket Assistant natively integrates with popular Help Desk platforms such as Zendesk, Gorgias, and Shopify. It seamlessly retrieves information from your Help Desk, including FAQs, historical conversations, Shopify products and pages, macros, and customer orders, to provide personalized and accurate responses.
Can Yuma Ticket Assistant sync with Help Center and FAQs?
Yes, Yuma Ticket Assistant can sync with your Help Center and FAQs. It leverages the knowledge base of your business, automatically building a customized knowledge base tailored to your brand. This ensures that Yuma can provide accurate and personalized responses aligned with your business needs.
Does Yuma Ticket Assistant sync with historical conversations?
Absolutely, Yuma Ticket Assistant can sync and retrieve historical conversations. It allows you to click a button and instantly get a summary of the entire conversation thread with a customer. This information can be saved on the customer profile for historical context or shared with your team for escalation.
How does Yuma Ticket Assistant integrate with Shopify?
Yuma Ticket Assistant seamlessly integrates with Shopify. It retrieves live prices and availability of product variants from your Shopify store when a customer makes a new inquiry. This ensures that Yuma is always up-to-date and can provide accurate information to guide customers and potentially boost sales.
Can Yuma Ticket Assistant adapt to my brand's writing style?
Yes, Yuma Ticket Assistant offers writing style customization. It can learn your writing style from past tickets and uses that style to draft future responses. This ensures that all responses generated by Yuma remain on-brand, with the right tone, and in perfect English.
Is there a free trial available for Yuma Ticket Assistant?
Yes, Yuma Ticket Assistant offers a 7-day Free Trial. You can get started with the Starter Plan and experience the benefits of AI-powered automated draft generation for your customer support.
What pricing plans does Yuma Ticket Assistant offer?
Yuma Ticket Assistant offers multiple pricing plans. The Starter Plan, priced at $39 per month, includes features like AI automated draft generation, brand voice customization, instructing Yuma to generate drafts, native integration with Zendesk, Gorgias, and Shopify, and more. Higher-tier plans with additional features and higher automated draft limits are also available.
Is Yuma Ticket Assistant suitable for large merchants?
Yes, Yuma Ticket Assistant is specifically built to assist large Shopify merchants dealing with high volumes of support requests. It provides efficient automation and personalized responses to handle the demands of large-scale customer support operations.
Can Yuma Ticket Assistant be customized for enterprise needs?
Yes, Yuma Ticket Assistant offers an Enterprise Plan with custom pricing. This plan provides enterprise-grade features, customized workflows, and is suitable for large merchants with 5,000+ tickets per month. You can book a demo call to discuss the specific requirements of your enterprise.
Does Yuma Ticket Assistant offer customer support?
Yes, Yuma AI provides customer support for its Ticket Assistant. If you have any questions or need assistance, you can reach out to their support team, and they will be happy to help you.
What platforms does Yuma Ticket Assistant support?
Yuma Ticket Assistant currently natively integrates with Zendesk, Gorgias, and Shopify. However, support for more platforms is coming soon. If you require support for a specific platform, you can contact Yuma AI for further information.
How can I stay informed about new product releases from Yuma AI?
You can join the new AI product launches mailing list of Yuma AI to stay updated about new features and product releases. By subscribing, you will receive notifications about new releases, ensuring you don’t miss out on any advancements in their technology.
Is my data protected with Yuma AI?
Yuma AI values your data privacy. They have a privacy policy in place to ensure your data is treated with care and protected. You can review their privacy policy for more information regarding data handling and security.
Where is Yuma AI based?
Yuma AI is based in San Francisco and Singapore. They operate from these locations to provide their customers with reliable and innovative AI-powered customer support solutions.
How can I get in touch with Yuma AI?
If you have any questions, inquiries, or need support, you can reach out to Yuma AI by contacting their team. They are available to assist you and provide the necessary information you require.
Does Yuma AI offer a money-back guarantee?
The specific details about a money-back guarantee or refund policy are not mentioned on the website. To get accurate information regarding this, it is recommended to contact Yuma AI directly and inquire about their refund policy if applicable.
Can Yuma AI assist with other types of businesses, not just Shopify merchants?
While Yuma AI is specifically built for Shopify merchants, it is possible that they can provide assistance to businesses using other platforms as well. If you have a different platform and are interested in using Yuma AI, it is recommended to contact their support team and inquire about compatibility and support for your specific business needs.
Is Yuma AI suitable for small businesses?
Yuma AI primarily focuses on helping large Shopify merchants with high volumes of support requests. While it can offer benefits to small businesses as well, the pricing plans and features are designed to cater to the needs of larger-scale operations. Small businesses can contact Yuma AI to discuss their requirements and evaluate if Yuma AI is suitable for their specific situation.
Can Yuma AI provide accurate and personalized responses?
Yes, Yuma AI is designed to provide accurate and personalized responses. It builds a custom knowledge base tailored to your brand, learns from past tickets to adapt its writing style, and integrates with various data sources to ensure the responses align with your business needs and provide accurate information to customers.
What are the benefits of using Yuma AI for customer support?
Using Yuma AI for customer support brings several benefits, including improved efficiency by automating response drafting, personalized and on-brand responses, integration with Help Desk software and Shopify, multilingual support, time-saving features like reply and close ticket with one click, and the ability to summarize conversation threads for historical context or team collaboration.
How can Yuma AI help boost sales for Shopify merchants?
Yuma AI integrates with Shopify and retrieves live prices and availability of product variants. When customers make inquiries, Yuma provides up-to-date information, guiding customers and potentially boosting sales. By providing accurate and relevant information, Yuma AI contributes to a positive customer experience, which can lead to increased sales conversions.
Does Yuma AI offer a knowledge base for customer support?
Yes, Yuma AI automatically builds a knowledge base tailored to your brand when installed on your Help Desk. This knowledge base ensures that Yuma AI has a thorough understanding of your business and can provide accurate and personalized responses aligned with your brand and business needs.
Can I customize the responses generated by Yuma AI?
Yes, Yuma AI allows you to customize the responses generated by using writing style customization. It learns your writing style from past tickets and ensures that the responses remain on-brand, with the right tone, and in perfect English.
How can Yuma AI help streamline customer support?
Yuma AI streamlines customer support by automating routine tasks such as drafting response drafts, analyzing support tickets, and suggesting appropriate responses to support agents. This automation frees up time for support teams to focus on delivering exceptional customer service and handling more complex inquiries.
Does Yuma AI provide AI ticket analysis?
Yes, Yuma AI leverages the latest advancements in AI technology to provide AI ticket analysis. It quickly and accurately analyzes each incoming support ticket, providing personalized response drafts to support agents when appropriate. This analysis helps support teams respond to tickets more efficiently and effectively.
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