Bigin by Zoho CRM

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7.8/10 (Expert Score)
Product is rated as #21 in category CRM
Bigin by Zoho CRM is a powerful yet user-friendly platform designed specifically for small and micro businesses.
Design
6.8
Easy to use
7.1
Price
7.4
Features
8.4
Accuracy
9.5
PROS:
  • Easy to use
  • Affordable pricing
  • Customizable
  • Integration capabilities
  • Team collaboration
CONS:
  • Limited features
  • Scalability limitations
  • Dependency on Zoho ecosystem
  • Support limitations
  • Learning curve for advanced customization

Details about Bigin by Zoho CRM

Bigin by Zoho CRM is a powerful yet user-friendly platform designed specifically for small and micro businesses. It serves as a comprehensive customer relationship management (CRM) solution, enabling businesses to streamline their customer operations and enhance their overall efficiency.

With Bigin, you can manage various aspects of your customer interactions, including sales deals, support tickets, customer onboarding, order delivery, customer testimonials, contracts, and more. It consolidates all these processes into one platform, eliminating the need for multiple tools and spreadsheets.

The platform offers a range of pre-defined templates that cater to different industries, such as real estate, software consulting, education, insurance, and legal services. You can also start from scratch and customize the CRM to align with your unique business requirements.

Bigin emphasizes simplicity and ease of use, making it accessible to users without prior CRM experience. Its clean and intuitive interface allows for quick navigation and learning. You can get started in under 30 minutes, and the platform offers instant access without requiring a credit card during the free trial.

Key features of Bigin include team pipelines, 360-degree view of customer interactions, multichannel support, automation capabilities, and mobile accessibility. It integrates seamlessly with other Zoho apps and offers built-in integrations with third-party applications through Zapier and Zoho Flow.

Key Features of Bigin by Zoho CRM:

  • Streamlined Customer Operations: Bigin allows you to manage various customer operations, such as sales deals, support tickets, customer onboarding, order delivery, customer testimonials, contracts, and more, all in one platform. It helps streamline your customer processes and ensures a smooth customer experience.
  • Actionable Pipelines: Bigin enables you to convert your day-to-day customer processes into actionable pipelines. You can qualify leads, close deals, and manage important after-sales operations efficiently. It facilitates team collaboration and ensures effective communication, eliminating missing follow-ups and information silos.
  • Customizable Templates: Whether you’re starting from scratch or looking for pre-defined templates, Bigin offers flexibility in customizing your CRM according to your business needs. It provides templates for various industries like real estate, software consulting, education, insurance, legal, recruitment, and more.
  • Sales Pipeline Management: With Bigin, you can effectively manage your sales pipeline, track leads, monitor deal progress, and analyze sales performance. It helps improve lead conversion rates, decrease sales cycles, and reduce sales and marketing costs.
  • Easy to Use: Bigin is designed to be user-friendly, even for those without prior experience with CRM systems. It offers a simple and intuitive interface that is easy to navigate and understand, ensuring a smooth onboarding process.
  • Affordable Pricing: Bigin is positioned as one of the most affordable CRM solutions in the market, with a pricing of $7/user/month (billed annually). It provides small and micro businesses with essential CRM functionalities at a cost-effective rate.
  • Integrations and Developer Platform: Bigin integrates seamlessly with various third-party apps and Zoho applications, allowing you to synergize and streamline your workflow. It also offers an extensive developer platform, enabling you to connect with external sources and customize your CRM further.
  • Mobile-Friendly: Bigin interface and design are optimized for both web and mobile devices. You can access and manage your CRM data on the go, ensuring flexibility and convenience.
  • Expert Recognition: Bigin has been highly regarded by experts in the CRM industry, with positive reviews and ratings. It is recognized as a valuable CRM solution for small businesses, offering a cohesive layout, workflow, and exceptional value.
  • Customer Testimonials: Bigin has already gained popularity among 20,000+ customers who appreciate its value and benefits. Testimonials highlight its ability to meet requirements, ease of use, integration capabilities, and positive impact on sales processes.

By adopting Bigin, businesses can say goodbye to the challenges of managing customer data in spreadsheets. They can benefit from improved visibility into customer information, reduced data duplication and manual entry, increased lead conversion rates, shorter sales cycles, and lower sales and marketing costs.

Bigin has been recognized as the best CRM for small businesses by industry experts and is already trusted by over 20,000 customers. It provides exceptional value with its affordable pricing and delivers a delightful user experience across web and mobile platforms.

Bigin by Zoho CRM is the ideal CRM solution for small businesses seeking to streamline their customer operations, increase productivity, and drive growth.

Price Plans of Bigin by Zoho CRM

Bigin by Zoho CRM offers the following price plans and subscription details:

  1. Free Plan: Price: ₹ 0
  2. Express Plan: Price: ₹ 400/user/month billed yearly
  3. Premier Plan: Price: ₹ 720/user/month billed yearly

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FAQs related of Bigin by Zoho CRM

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a customer relationship management (CRM) software designed specifically for small and micro businesses. It helps businesses streamline their customer operations by managing sales deals, support tickets, customer onboarding, order delivery, customer testimonials, contracts, and more, all in one platform.

What are the main features of Bigin by Zoho CRM?

Some of the main features of Bigin by Zoho CRM include sales pipeline management, customer onboarding, customer support, customer testimonials, multichannel communication, automation, mobile accessibility, team pipelines, and integrations with other applications.

How long does it take to get started with Bigin by Zoho CRM?

You can get started with Bigin by Zoho CRM in under 30 minutes. The setup process is quick and straightforward, allowing you to start managing your customer operations efficiently without any delay.

Do I need any prior experience with CRM to use Bigin?

No, you do not need any prior experience with CRM to use Bigin by Zoho CRM. It is designed to be user-friendly and easy to use, even for those who are new to CRM systems. The interface is intuitive, and you can quickly learn how to navigate and utilize the features of Bigin.

How does Bigin by Zoho CRM help in managing customer data?

Bigin by Zoho CRM eliminates the need to rely on spreadsheets for managing customer data. It provides a centralized platform where you can store and organize all your customer information. This ensures better visibility of customer data, eliminates data duplication and manual entry, and improves overall efficiency in managing customer relationships.

Can I customize Bigin by Zoho CRM for my business?

Yes, you can customize Bigin by Zoho CRM to fit your business needs. You can choose from pre-defined templates based on industry-specific use cases, or you can start from scratch and customize the CRM according to your requirements. This flexibility allows you to tailor Bigin to match your unique business processes.

Is Bigin by Zoho CRM suitable for startups?

Yes, Bigin by Zoho CRM is suitable for startups. It provides an affordable CRM solution that is specifically designed for small and micro businesses. With features like sales pipeline management, customer onboarding, and automation, Bigin can help startups streamline their customer operations and grow their business.

Does Bigin by Zoho CRM offer mobile accessibility?

Yes, Bigin by Zoho CRM is fully mobile responsive. You can access and manage your customer data, track sales deals, and engage with customers on the go through the Bigin mobile app. This allows you to stay connected and productive even when you are away from your desk.

Can I integrate Bigin by Zoho CRM with other applications?

Yes, Bigin by Zoho CRM offers integrations with a variety of applications. It has built-in integrations with other Zoho apps, as well as the ability to connect with over 5,000 apps through Zapier and Zoho Flow. Additionally, Bigin provides an extensive developer platform that allows you to connect to any external source.

What are the pricing plans for Bigin by Zoho CRM?

Bigin by Zoho CRM is priced at $7 per user per month, billed annually. This makes it one of the most affordable CRM solutions available in the market. The pricing is designed to be cost-effective for small and micro businesses, offering essential CRM functionalities at a reasonable price.

Does Bigin by Zoho CRM offer a free trial?

Yes, Bigin by Zoho CRM offers a free trial. You can sign up for the trial and get instant access to the CRM without providing any credit card information. This allows you to explore the features and functionality of Bigin before making a purchasing decision.

How does Bigin by Zoho CRM help improve team collaboration?

Bigin by Zoho CRM provides features like team pipelines and 360-degree view, which enhance team collaboration. It allows different teams within your organization to work together seamlessly, ensuring everyone is on the same page. This helps improve communication, eliminates information silos, and ensures a consistent and personalized experience for your customers.

Is Bigin by Zoho CRM suitable for real estate businesses?

Yes, Bigin by Zoho CRM offers a pre-defined template specifically designed for real estate businesses. It provides features that can help manage sales deals, customer onboarding, customer support, and more, all tailored to the unique needs of the real estate industry. This makes Bigin a suitable CRM solution for real estate businesses.

Can Bigin by Zoho CRM be used for software consulting businesses?

Yes, Bigin by Zoho CRM offers a pre-defined template for software consulting businesses. This template includes features that are relevant to software consulting, such as sales pipeline management, customer onboarding, customer support, and more. It provides a tailored CRM solution to meet the specific needs of software consulting businesses.

Does Bigin by Zoho CRM provide customer support?

Yes, Bigin by Zoho CRM offers customer support. You can reach out to the support team for any questions or issues you may have while using the CRM. Zoho has a reputation for providing excellent customer support, ensuring that you receive assistance when you need it.

Is there a limit to the number of users in Bigin by Zoho CRM?

Bigin by Zoho CRM does not have a user limit. You can add as many users as you need to the CRM, allowing your entire team to collaborate and access customer data within a single platform. This scalability makes Bigin suitable for businesses of all sizes.

How secure is the data in Bigin by Zoho CRM?

Bigin by Zoho CRM ensures the security of your data. It follows industry-standard security practices to protect your customer information. Zoho takes data security and privacy seriously, implementing measures to prevent unauthorized access and data breaches.

Can I import my existing customer data into Bigin by Zoho CRM?

Yes, you can import your existing customer data into Bigin by Zoho CRM. The CRM provides import capabilities, allowing you to migrate your data from other systems or spreadsheets. This helps you consolidate all your customer information in one place, making it easier to manage and analyze.

Does Bigin by Zoho CRM integrate with other applications?

Yes, Bigin by Zoho CRM integrates with various applications. It offers built-in integrations with Zoho apps and third-party integrations through Zapier and Zoho Flow. This allows you to connect Bigin with your existing software stack and streamline your business processes.

Is Bigin by Zoho CRM mobile-friendly?

Yes, Bigin by Zoho CRM is fully mobile-responsive. It provides a mobile app that allows you to access and manage your CRM data on the go. Whether you’re using a smartphone or a tablet, you can stay connected to your customers and manage your sales processes from anywhere.

Can I customize Bigin by Zoho CRM according to my business needs?

Yes, you can customize Bigin by Zoho CRM to fit your specific business requirements. You can start with pre-defined templates that match your industry or start from scratch and configure the CRM to align with your unique processes. Bigin offers flexibility in customization, enabling you to create a CRM system tailored to your business.

What are the use cases of Bigin by Zoho CRM?

Bigin by Zoho CRM can be used for various use cases, such as sales pipeline management, customer onboarding, customer support, order fulfillment, customer testimonials, and more. It provides a comprehensive solution to streamline your customer operations and improve your overall business efficiency.

What are the benefits of using Bigin by Zoho CRM for customer testimonials?

Bigin by Zoho CRM offers features that help manage customer testimonials effectively. You can collect and organize testimonials, track customer feedback, and showcase positive experiences to build trust and credibility. This can contribute to strengthening your brand reputation and attracting potential customers.

Can Bigin by Zoho CRM automate tasks and workflows?

Yes, Bigin by Zoho CRM provides automation capabilities. You can automate repetitive tasks, such as sending follow-up emails, updating contact information, and assigning tasks to team members. This helps save time, improve efficiency, and ensure consistency in your customer processes.

Is there a limit to the number of pipelines in Bigin by Zoho CRM?

Bigin by Zoho CRM does not have a limit on the number of pipelines. You can create multiple pipelines to manage different aspects of your business, such as sales, customer onboarding, and support. This flexibility allows you to organize and track your customer processes in a way that suits your business.

What makes Bigin by Zoho CRM user-friendly?

Bigin by Zoho CRM is designed to be user-friendly and intuitive. It is built with a clean and easy-to-navigate interface, allowing users to quickly learn and adapt to the CRM system. Even if you don’t have prior experience with CRM software, you can start using Bigin with ease.

Does Bigin by Zoho CRM provide analytics and reporting capabilities?

Yes, Bigin by Zoho CRM offers analytics and reporting features. You can generate reports and visualize your sales performance, customer interactions, and other key metrics. This data-driven insight helps you make informed business decisions and identify areas for improvement.

Specification: Bigin by Zoho CRM

Common Specifications
Customer Type

Authors, Bloggers, Consultants, Content creators, Copywriters, Course creators, Customer support, Ecommerce, Educators, Entrepreneur, Event organizers, Freelancers, Influencers, Large enterprises, Marketers, Marketing agencies, Media, Medium business, Online coaches, Product managers, Small business, Social media managers, Social media marketers, Solopreneurs, Student, Virtual assistants, Web design agencies, YouTubers

Deployment Type

SaaS

Device Supported

Browser-based, Mac OS, Windows

Languages Supported

English

Pricing Model

Free Trial, Freemium, Monthly Subscription

Support Options

Email/Help Desk, FAQs/Forum, Knowledge Base

Training Options

Documentation, Live Online

Specification
AI Features

Content Generator, GPT-3, GPT-4, Text Generator

CRM Features

Activity Tracking, Analytics/Reporting, Calendar/Reminder System, Call Logging, Campaign Management, Collaboration Tools, Contact Management, Custom Dashboards, Customer Support, Customizable Fields, Data Import/Export, Deal Tracking, Document Storage, Email Integration, Email Tracking, GDPR Compliance, Integration Capability, Lead Management, Mobile Access, Pipeline Management, Real-time Notifications, Sales Forecasting, Sales Reporting, Social Media Integration, Task Management, Workflow Automation

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