7.8/10 (Expert Score)
Product is rated as #23 in category Chatbot Tools
Intercom is a powerful platform that combines the benefits of automation and human customer support, revolutionizing the way businesses engage with their customers.
Design
6.8
Easy to use
7.1
Price
7.4
Features
8.4
Accuracy
9.5
PROS:
  • Automation and AI-Powered Tools
  • Configurable and Customizable
  • Omnichannel Support
  • Centralized Support System
  • Reporting and Analytics
CONS:
  • Learning Curve
  • Pricing
  • Technical Requirements
  • Reliance on Internet Connectivity
  • Limited Phone

Details about Intercom

Intercom is a powerful platform that combines the benefits of automation and human customer support, revolutionizing the way businesses engage with their customers. With its range of innovative features and tools, Intercom enables companies to achieve faster resolutions, higher customer satisfaction, and lighter support volumes.

One of the standout features of Intercom is its automation capabilities. By harnessing the power of AI, businesses can automate conversations and reduce support volumes while increasing customer satisfaction. Intercom AI-powered chatbots and automation tools enable businesses to provide accurate and timely support without the need for extensive training.

The platform offers a comprehensive set of tools to streamline customer interactions. With Intercom, businesses can easily build powerful no-code automations through workflows, creating bots, triggers, conditions, and rules all in one place. The AI-powered inbox generates instant replies, recaps conversations for other agents, and even creates new help articles. Additionally, Intercom machine learning capabilities provide immediate article suggestions to offer helpful content to customers.

Intercom ticketing system allows for seamless collaboration among team members to solve complex problems, while customers can track the progress of their requests in real time. The platform also provides configurable experiences, enabling businesses to customize their Messenger to match their brand with infinite design options. With powerful reporting and analytics, businesses can gain valuable insights into the performance of their bots and teams and make data-driven decisions to enhance customer support experiences.

Key Features of Intercom:

  • Automation: Intercom AI-powered chatbots and automation tools enable businesses to automate conversations, reduce support volumes, and increase customer satisfaction. The platform allows businesses to automate answers, generate replies, and recommend helpful content using machine learning.
  • AI-powered Inbox: Intercom AI-powered inbox helps customer support teams manage conversations efficiently. It allows agents to instantly generate replies, recap conversations for other agents, and create new help articles. The AI capabilities also enable analysis of support conversations to better understand customers.
  • Ticketing: Intercom provides a ticketing system that facilitates collaboration among team members to quickly solve complex problems. It also allows customers to track the progress of their requests in real time.
  • Configurable and Omnichannel Experiences: Intercom offers configurable experiences, allowing businesses to customize their Messenger to match their brand. The platform supports omnichannel messaging, enabling businesses to engage with customers through their preferred channels such as email, SMS, social media, and more.
  • Reporting and Analytics: Intercom reporting and analytics features provide valuable insights into the performance of bots and teams. Businesses can view, segment, and filter customer data to improve customer support experiences and make data-driven decisions.
  • Integrations and APIs: Intercom integrates with over 300 apps, allowing businesses to streamline their workflows and centralize customer support channels. The platform also provides easy-to-use APIs and webhooks for further customization.
  • Help Center: Intercom Help Center enables businesses to provide self-service support by allowing customers to search and browse support articles directly within the product or on the web. It also offers tools like checklists, banners, tooltips, outbound messages, and product tours to enhance customer onboarding and engagement.
  • Customizable Messenger: Intercom Messenger can be fully customized to match a business branding with infinite design options. It offers mobile SDKs for iOS and Android, allowing businesses to bring the Messenger to their mobile apps.

Furthermore, Intercom offers a wide range of integrations with other tools and platforms, allowing businesses to centralize their support channels and manage customer communications efficiently. Whether it is through live chat, email, SMS, or social media, Intercom ensures omnichannel messaging to support customers on their preferred channels.

Intercom is a versatile platform that empowers businesses to automate conversations, deliver personalized support, and enhance customer engagement. With its comprehensive set of features and intuitive interface, Intercom is a valuable tool for companies across various industries, from small businesses to large enterprises.

Price Plans of Intercom

Intercom offers the following price plans and subscription details:

  1. Starter Plan:
  • Starting from $74 per month.
  1. Pro Plan:
  • Custom pricing (price calculated based on specific requirements).
  • Recommended for scaling personalized support as your business grows.
  • Includes all features of the Starter plan.
  1. Premium Plan:
  • Custom pricing (price calculated based on specific requirements).
  • Maximize power, speed, and flexibility to support your customers and team.
  • Includes all features of the Pro plan.

Alternatives of Intercom

Add to compare
ORIMON is a cutting-edge platform that has revolutionized the world of conversational AI chatbot building. With its sophisticated AI algorithms and powerful features, ORIMON empowers businesses to create contextual sales conversations, engage website visitors, and convert leads into loyal customers.
Deployment: SaaS
More details +
ORIMON is a cutting-edge platform that has revolutionized the world of conversational AI chatbot building.
Design
6.8
Easy to use
7.1
Price
7.4
Features
8.4
Accuracy
9.5
PROS:
  • Easy and Quick Chatbot Creation
  • Personalized Sales Pitches
  • Seamless Integration
  • Global Language Support
  • Enhanced Customer Engagement
CONS:
  • Limited Customization
  • Dependence on AI Algorithms
  • Potential Learning Curve
  • Reliance on Internet Connectivity
  • Limited Live Chat Functionality
Add to compare
Marketing Master IO is an innovative and comprehensive platform that empowers businesses to conquer the online world with ease and efficiency. With a wide range of powerful tools and features, this all-in-one solution provides everything you need to succeed in your marketing endeavors, without the hassle of subscribing to multiple platforms or spending excessive amounts of money.
Deployment: SaaS
More details +
Marketing Master IO is an innovative and comprehensive platform that empowers businesses to conquer the online world with ease and efficiency.
Design
6.8
Easy to use
7.1
Price
7.4
Features
8.4
Accuracy
9.5
PROS:
  • All-in-One Solution
  • Simplified Marketing Automation
  • Omni-channel Reach
  • E-commerce Optimization
  • Integration Capabilities
CONS:
  • Limited Customization
  • Cost Considerations
  • Potential for Over-Reliance
  • Learning Curve
  • Dependency on Platform
Add to compare
Botsonic is a revolutionary AI chatbot builder designed to empower businesses with the ability to train ChatGPT on their own website data. This powerful platform allows you to centralize all your knowledge base information effortlessly, without the need for any coding skills. With Botsonic, you can transform your customer support experience and take it to a whole new level.
Deployment: SaaS
More details +
Botsonic is a revolutionary AI chatbot builder designed to empower businesses with the ability to train ChatGPT on their own website data.
Design
6.8
Easy to use
7.1
Price
7.4
Features
8.4
Accuracy
9.5
PROS:
  • No-Coding Required
  • Customizable and Personalized
  • Improved Customer Support
  • Seamless Integration
  • Data Analysis and Improvement
CONS:
  • Maintenance and Updates
  • Initial Setup and Configuration
  • Lack of Human Touch
  • Dependency on Training Data
  • Potential Limitations in Understanding
Add to compare
Chatfuel is a versatile messaging platform designed specifically for e-commerce marketers and business owners looking to leverage the power of WhatsApp to boost their commerce efforts. As an official WhatsApp API partner, Chatfuel offers a comprehensive solution that enables sales, customer support, and marketing teams to streamline their operations and enhance customer engagement all within a single platform.
Deployment: SaaS
More details +
Chatfuel is a versatile messaging platform designed specifically for e-commerce marketers and business owners looking to leverage the power of WhatsApp to boost their commerce efforts.
Design
6.8
Easy to use
7.1
Price
7.4
Features
8.4
Accuracy
9.5
PROS:
  • Integration with ChatGPT
  • Boosted Customer Engagement
  • Enhanced Sales and Revenue
  • Reliable Support & Data Protection
  • Ease of Use
CONS:
  • Limited Customization
  • Cost Considerations
  • Limited Platform Compatibility
  • Learning Curve
  • Dependency on Third Party AI
Add to compare
Fini is a powerful platform that turns your existing knowledge base into an AI-driven chat service, revolutionizing customer support for your business. With Fini, you can provide instant, 24/7 interactive chat support to your customers without the need for complex integrations or coding expertise.
Deployment: SaaS
More details +
Fini is a powerful platform that turns your existing knowledge base into an AI-driven chat service, revolutionizing customer support for your business.
Design
6.8
Easy to use
7.1
Price
7.4
Features
8.4
Accuracy
9.5
PROS:
  • Enhanced Customer Support
  • Time and Cost Efficiency
  • Personalized Agent Configuration
  • Seamless Human Routing
  • Multi Channel Deployment
CONS:
  • Limitations of AI
  • Lack of Human Touch
  • Learning Curve
  • Dependency on Knowledge Base
  • Privacy and Data Security Concerns
Add to compare
Yuma AI is an innovative platform that utilizes the power of artificial intelligence to transform the landscape of customer support. Designed specifically for large Shopify merchants dealing with high volumes of support requests, Yuma integrates seamlessly with help desk software such as Zendesk and Gorgias, providing a comprehensive solution for streamlining and enhancing customer service.
Deployment: SaaS
More details +
Yuma AI is an innovative platform that utilizes the power of artificial intelligence to transform the landscape of customer support.
Design
6.8
Easy to use
7.1
Price
7.4
Features
8.4
Accuracy
9.5
PROS:
  • Time Efficiency
  • Personalized and Accurate Responses
  • Writing Style Customization
  • Multilingual Support
  • Integration with Help Desk and Shopify
CONS:
  • Lack of Human Touch
  • Dependency on AI
  • Cost
  • Limited Platform Integration
  • Initial Setup & Training
Add to compare
Chatbase is an innovative AI chatbot builder that empowers businesses with the ability to create their own intelligent chatbots. With Chatbase, you can harness the power of ChatGPT, an advanced language model, to train chatbots on your specific data and add them seamlessly to your website.
Deployment: SaaS
More details +
Chatbase is an innovative AI chatbot builder that empowers businesses with the ability to create their own intelligent chatbots.
Design
6.8
Easy to use
7.1
Price
7.4
Features
8.4
Accuracy
9.5
PROS:
  • Easy ChatBot Creation
  • Seamless Website Integration
  • Customized ChatBot Experience
  • Multilingual Support
  • Integration with Favorite Tools
CONS:
  • Technical Support and Documentation
  • Pricing Structure
  • Limited Control over Training Process
  • Reliance on GPT Models
  • Training Data Requirements
Add to compare
ChatGPT is an advanced language model designed to assist businesses, IT teams, and professionals across various industries. It leverages cutting-edge AI technology to provide valuable solutions and insights for a wide range of use cases. This platform is a powerful tool that can help streamline tasks, improve productivity, and enhance decision-making processes.
Deployment: SaaS
More details +
ChatGPT is an advanced language model designed to assist businesses, IT teams, and professionals across various industries.
Design
6.8
Easy to use
7.1
Price
7.4
Features
8.4
Accuracy
9.5
PROS:
  • Efficiency
  • 24/7 Availability
  • Cost-Effective
  • Versatility
  • Consistency
CONS:
  • Accuracy
  • Lack of Creativity
  • Limited Understanding
  • Privacy Concerns
  • Dependency
Add to compare
Character AI is an innovative platform that stands at the forefront of modern technology, offering a transformative approach to digital interactions. Built to empower businesses across diverse industries, Character AI harnesses the power of artificial intelligence to create lifelike virtual characters capable of enhancing user experiences and optimizing various operational processes.
Deployment: SaaS
More details +
Character AI is an innovative platform that stands at the forefront of modern technology, offering a transformative approach to digital interactions.
Design
6.8
Easy to use
7.1
Price
7.4
Features
8.4
Accuracy
9.5
PROS:
  • Diverse and Engaging Interactions
  • Educational and Entertainment Value
  • 24/7 Availability
  • Customized Language Practice
  • Unique and Fun
CONS:
  • Limited Real-World Applications
  • Varied Response Times
  • Lack of Real-Time Value
  • Dependence on User Engagement
  • Privacy Concerns
Add to compare
The Bard platform is a versatile and cutting-edge SaaS (Software as a Service) solution designed to empower your business teams and IT professionals in their software selection journey. With its wide range of features and capabilities, Bard simplifies the complex task of choosing the right software tools for your organization.
Deployment: SaaS
More details +
The Bard platform is a versatile and cutting-edge SaaS (Software as a Service) solution designed to empower your business teams and IT professionals in their software selection journey.
Design
6.8
Easy to use
7.1
Price
7.4
Features
8.4
Accuracy
9.5
PROS:
  • Innovative Collaboration
  • Productivity Enhancement
  • User-Friendly Interface
  • Contextual Responses
  • Powered by PaLM 2
CONS:
  • Limited Use Cases
  • Dependency on Connectivity
  • Privacy Concerns
  • Learning Curve
  • Limited Customization
Show next

FAQs related of Intercom

What is Intercom?

Intercom is a customer communications platform that combines the power of automation and human support to help businesses provide faster resolutions, higher customer satisfaction, and lighter support volumes. It offers a range of tools and features, including AI-powered chatbots, automation workflows, ticketing, customizable messenger, help center, outbound messages, and more.

How can Intercom automation feature benefit my business?

Intercom automation feature can benefit your business by reducing support volumes and increasing customer satisfaction. With AI-powered chatbots and automation tools, you can automate conversations, generate instant replies, recap conversations for other agents, create new help articles, recommend helpful content, and gain valuable insights from AI-powered analysis of support conversations. This allows you to lower costs, scale support efficiently, and deliver a personalized customer experience.

What is Fin and how does it work?

Fin is an AI-powered bot developed by Intercom. It is designed to automatically and accurately answer support questions without any training required. Fin leverages machine learning and natural language processing to understand customer queries and provide relevant responses. It can handle a significant portion of support questions, reducing the workload for your support team and improving response times.

What are the key features of Intercom ticketing system?

Intercom ticketing system offers several key features to streamline support processes. It allows you to easily collaborate with colleagues to quickly solve complex problems and enables customers to track the progress of their inquiries in real time. The ticketing system is configurable, allowing you to customize language settings, enable dark mode, save custom views, and more. It also provides an omnichannel view, where you can see all support conversations in one place, and offers multiplayer collaboration with real-time co-presence indicators, notes, and @mentions. Additionally, Intercom ticketing system is known for its speed, with powerful macros, fast load times, and convenient shortcuts to enhance productivity.

How does Intercom Help Center feature work?

Intercom Help Center feature enables you to create a searchable and browsable knowledge base of support articles. Customers can access this knowledge base directly within your product or on the web to find answers to their questions. The Help Center also offers checklists that allow you to onboard customers without taking up valuable team resources. You can use contextual and personalized task lists to guide customers through specific tasks. Additionally, Intercom Help Center provides banners to inform specific customers about planned changes, events, or service interruptions. The tool-tip feature allows you to add help content directly into your product without requiring engineering resources, thanks to its no-code user interface.

What are some advantages of using Intercom Outbound Messages feature?

Intercom Outbound Messages feature allows you to automatically trigger in-app chats, emails, or SMS messages when a customer needs help. This proactive approach helps you engage with customers at the right time and provide timely assistance. By reaching out to customers proactively, you can improve customer satisfaction, drive engagement, and increase conversions. Outbound Messages enable you to deliver targeted messages based on customer behavior and preferences, allowing for a more personalized and effective communication strategy.

How can Product Tours in Intercom be beneficial for my business?

Product Tours in Intercom are guided experiences designed to drive adoption of new features and deepen customer engagement. With Product Tours, you can create interactive and step-by-step tours to showcase key functionalities, highlight updates, and educate users about your product. By providing guided experiences, you can ensure that users fully understand the value and capabilities of your product, leading to increased usage, customer satisfaction, and overall retention.

What customization options does Intercom offer for its Messenger?

Intercom offers extensive customization options for its Messenger, allowing you to tailor its appearance to match your brand. You can choose from infinite design options to create a Messenger that aligns with your brand visual identity. The Messenger can be configured to show or hide different content and features, including entire Spaces, enabling you to create bespoke Messenger experiences. Furthermore, Intercom provides powerful iOS and Android SDKs that allow you to bring the Messenger to your mobile app, providing a consistent and seamless customer support experience across multiple channels.

How does Intercom reporting feature help in understanding and improving performance?

Intercom reporting feature provides flexible and customizable reports to help you understand and improve the performance of your bots and support team. You can view, segment, and filter customer data to gain valuable insights. The reporting feature allows you to analyze customer behavior, track key metrics, and measure the effectiveness of your customer support efforts. With a complete picture of past actions and behavioral data, you can craft the best customer support experiences and make data-driven decisions to optimize your support operations.

Does Intercom offer integrations with other tools and apps?

Yes, Intercom offers integrations with over 300 apps, allowing you to connect and streamline your workflows. You can integrate Intercom with various tools and services such as CRM platforms, help desk software, marketing automation tools, analytics platforms, and more. These integrations enable you to centralize your customer data, automate processes, and enhance the overall efficiency of your support operations. Intercom also provides APIs and webhooks that allow you to configure and customize the platform according to your specific needs.

How can Intercom APIs and webhooks be useful for my business?

Intercom APIs and webhooks provide a way to configure the platform according to your business requirements. You can use Intercom easy-to-use APIs to integrate and synchronize customer data with other tools and systems. This allows you to leverage live customer data stored in other tools to power bots and workflows, without requiring extensive engineering resources. By utilizing APIs and webhooks, you can enhance automation, personalize customer interactions, and create seamless workflows that align with your business processes.

How does Intercom help in managing support channels?

Intercom offers a centralized system for managing support channels, making it easy for businesses to handle their support operations. With Intercom, you can integrate almost all of your support channels into one system. This integration enables you to efficiently manage support inquiries across multiple channels, such as chat, email, SMS, and social media. By consolidating support channels, you can streamline your support processes, ensure consistent customer experiences, and take a data-driven approach to continuously improve your service.

What are the different pricing plans offered by Intercom?

Intercom offers three pricing plans: Starter, Pro, and Premium. The Starter plan is suitable for small teams and starts from $74 per month. The Pro plan is recommended for scaling personalized support and has custom pricing based on specific requirements. The Premium plan is designed for larger businesses and offers advanced features, with pricing available upon request. Intercom also provides a 14-day free trial for all plans, allowing you to explore the platform and its capabilities before making a purchasing decision.

Can Intercom be used by businesses of different sizes?

Yes, Intercom caters to businesses of different sizes. It offers solutions for mid-market/enterprise businesses, small businesses, and early-stage startups. Whether you have a large customer base or are just starting out, Intercom provides tools and features that can be tailored to meet your specific requirements. The platform scalability and flexibility make it suitable for businesses at various stages of growth, allowing you to adapt and expand your customer support operations as your business evolves.

Which industries can benefit from using Intercom?

Intercom can benefit a wide range of industries. Some industries that can particularly benefit from Intercom include financial services, e-commerce, education, and healthcare. However, the platform features and capabilities are applicable to businesses across different sectors. Whether you’re in retail, technology, SaaS, or any other industry, Intercom provides the tools and functionalities to improve your customer communications, enhance customer experiences, and drive business growth.

Are there any success stories or testimonials from Intercom customers?

Yes, Intercom has several success stories and testimonials from satisfied customers. For example, Zilch, a company that implemented Intercom, achieved a 65% bot deflection rate within just one week of going live. Wolt, an international company, experienced a 15% increase in the number of conversations handled after using Intercom Inbox. TrueCommerce, a managed services provider, reduced inbound conversation volume by 20% over the past two years with the help of Intercom self-service and proactive support features. These success stories demonstrate how Intercom has helped businesses improve efficiency, reduce costs, and deliver exceptional customer support.

What resources are available for Intercom users to learn and get support?

Intercom provides a variety of resources to support its users. The company maintains a blog where you can find informative articles on topics related to customer support, engagement, and conversions. They also offer a demo that allows you to see the platform in action. Intercom has a glossary to help you understand key terms and concepts. The Intercom Academy provides educational resources, including courses and tutorials, to help users make the most of the platform. Additionally, webinars and product changes are regularly shared to keep users updated. For technical documentation and developer resources, Intercom offers an extensive collection of documentation for developers. If you need direct support or have specific inquiries, you can reach out to the Intercom team through their contact page.

Is there a community forum or user community for Intercom users?

Yes, Intercom has a community forum where users can engage with each other, share experiences, and exchange knowledge. The community forum provides a platform for users to ask questions, seek advice, and discuss best practices. It allows users to connect with fellow Intercom users, learn from their experiences, and discover new ways to maximize the benefits of the platform. The community forum fosters collaboration and community-driven support, creating a space where users can network and build relationships with other professionals in the customer support and communication space.

What is Intercom approach to data privacy and security?

Intercom takes data privacy and security seriously. The company has implemented various measures to protect user data and ensure compliance with data protection regulations, such as the General Data Protection Regulation (GDPR). Intercom employs industry-standard security practices and technologies to safeguard data, including encryption, access controls, and regular security audits. They also offer features that allow businesses to manage customer data and privacy settings in accordance with their own data protection policies. It is always recommended to review Intercom privacy policy and terms of service for detailed information on their data handling practices.

Specification: Intercom

Common Specifications
Alternative to

Chatbase

Customer Type

Authors, Bloggers, Consultants, Content creators, Copywriters, Course creators, Customer support, Ecommerce, Educators, Entrepreneur, Event organizers, Freelancers, Influencers, Large enterprises, Marketers, Marketing agencies, Media, Medium business, Online coaches, Product managers, Small business, Social media managers, Social media marketers, Solopreneurs, Student, Virtual assistants, Web design agencies, YouTubers

Deployment Type

SaaS

Device Supported

Browser-based, Mac OS, Windows

Languages Supported

English

Pricing Model

Free Trial, Freemium, Monthly Subscription

Support Options

Email/Help Desk, FAQs/Forum, Knowledge Base

Training Options

Documentation, Live Online

Specification
AI Features

Content Generator, GPT-3, GPT-4, Text Generator

Chatbot Features

Analytics and Reporting, API Integration, Chat History, Contextual Understanding, Customer Profiling, E-commerce Integration, Error Handling, Feedback Collection, Intent Recognition, Interactive UI/UX, Machine Learning, Multi-turn Conversation, Multilingual Support, Multiple Platform Integration, Natural Language Processing, Personalized Responses, Plugin/Extension Support, Predictive Typing, Real-time Interaction, Scheduling & Reminder Features, Security and Privacy, Security Features, Self-Learning Capability, Sentiment Analysis, Session Management, Speech Recognition, User Authentication, User History Tracking, User Management, User Onboarding

Deals & Offers of Intercom

Here are the list of latest deals and alternatives available.

User Reviews

0.0 out of 5
0
0
0
0
0
Write a review

There are no reviews yet.

Be the first to review “Intercom”

Your email address will not be published. Required fields are marked *

Sprout24
Logo
Compare items
  • Total (0)
Compare
0
Shopping cart