Sneha Karnani
7.8/10
(Expert Score)
Product is rated as #3 in category Sales Tools
Engage AI is a cutting-edge platform that harnesses the power of artificial intelligence to transform guest experiences and enhance revenue generation in the hospitality industry.
PROS:
- Enhanced guest experiences
- Increased revenue generation
- Time and cost savings
- Multichannel engagement
- Native language support
CONS:
- Dependency on technology
- Lack of human touch
- Initial implementation and setup
- Privacy concerns
- Potential learning curve
Details about Engage AI
Engage AI is a cutting-edge platform that harnesses the power of artificial intelligence to transform guest experiences and enhance revenue generation in the hospitality industry. Designed as a virtual concierge and upsell solution, Engage AI offers a seamless and personalized guest journey that spans pre-arrival, during the stay, and post-departure.
With Engage AI, hotels can bid farewell to long queues at the front office and streamline check-in and check-out processes. Through automated interactions, guests can provide the necessary information effortlessly, ensuring smoother and more efficient interactions from the moment they arrive.
One of the standout features of Engage AI is its ability to target the right audience with the right message at the right time. Leveraging AI capabilities, the platform identifies upsell opportunities and presents tailored offers to guests, resulting in a significant boost in ancillary revenue generation. By leveraging this data-driven approach, hotels can maximize their upselling potential and deliver a personalized experience that resonates with each guest.
Guest engagement is at the heart of Engage AI’s philosophy. The platform proactively communicates with guests throughout their entire stay, reducing frustration and building guest loyalty. By utilizing popular messaging platforms such as WhatsApp, FB Messenger, Line, and more, Engage AI ensures that every conversation becomes an opportunity to enhance the guest experience.
Engage AI also offers comprehensive features for hotels to gain valuable insights and automate analysis. From compiled guest details to easily accessible numbers, hotels can track and analyze crucial metrics effortlessly, helping them make data-driven decisions and optimize their operations.
Key Features of Engage AI:
- AI-powered Virtual Concierge: Engage AI leverages artificial intelligence to provide a virtual concierge solution that enhances guest experiences. It automates interactions and provides personalized assistance throughout the guest journey.
- Multiple Touchpoint Engagement: Engage AI engages guests at various touchpoints, including popular messaging platforms like WhatsApp, FB Messenger, Line, and more. This ensures seamless communication and convenience for guests.
- Timeless Virtual Check-ins and Check-outs: Say goodbye to long lines at the front office. Engage AI automates the check-in and check-out processes, saving time and improving guest satisfaction.
- Upsell Opportunities: By targeting the right audience with the right message at the right time, Engage AI’s upselling solution maximizes ancillary revenue. It identifies upsell opportunities and presents tailored offers to guests, resulting in increased revenue per guest.
- Proactive Guest Engagement: Engage AI’s AI-based solution proactively communicates with guests before, during, and after their stay. This reduces frustration, builds guest loyalty, and enhances overall guest engagement.
- Pre-arrival Convenience: Guests can conveniently confirm check-in times, quotes, room upgrades, book cabs, order food, and more through instant messages, providing a hassle-free experience.
- Comprehensive Guest Journey Insights: Engage AI provides compiled guest details, easily accessible numbers, and automated analysis. Hotels can gain valuable insights and make data-driven decisions to optimize their operations and enhance guest experiences.
- Native Language Communication: Engage AI enables hotels to communicate with guests in their native language. This personalized approach fosters better engagement and improves guest satisfaction.
- Increase Hotel Ancillary Revenue: Engage AI’s upselling capabilities and personalized guest experiences contribute to increased hotel ancillary revenue. It unlocks additional revenue streams and enhances overall profitability.
- Thought Leadership Resources: Engage AI offers a range of resources including blogs, case studies, thought leadership content, and webinars. These resources help businesses stay updated and make the most of the platform’s capabilities.
Testimonials from hotels already enjoying the Engage AI experience highlight the platform’s positive impact. General Manager Sanjeeva Perera of Cinnamon Dhonveli in the Maldives commends Engage AI for enabling them to redefine their service standards and communicate with guests in their native language.
Engage AI is revolutionizing the guest experience and revenue generation in the hospitality industry. By leveraging the power of AI, this platform empowers hotels to deliver exceptional service, drive upselling opportunities, and enhance guest engagement at every touchpoint. With its user-friendly interface and comprehensive features, Engage AI is the solution to transform hotels into immersive, guest-centric destinations of the future.
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FAQs related of Engage AI
What is Engage AI?
Engage AI is an AI-powered virtual concierge and upsell solution that enhances guest experiences in the hospitality industry. It utilizes technologies like WhatsApp, FB messenger, Line, and more to engage guests at multiple touchpoints.
How does Engage AI upgrade guest experiences?
Engage AI upgrades guest experiences by providing a virtual concierge service and upselling opportunities. It automates processes such as check-ins and check-outs, targets the right audience with personalized messages, and proactively communicates with guests to reduce frustration and build loyalty.
What are the benefits of Engage AI?
Engage AI offers several benefits, including presenting offers to every new guest, generating increased revenue per guest, and savingtime by reducing interaction duration with each guest. It redefines the guest experience by addressing operational and revenue challenges.
How does Engage AI streamline check-ins and check-outs?
Engage AI streamlines check-ins and check-outs by eliminating long lines at the front office. It automatically asks for and processes the required information, resulting in smoother interactions and a more efficient process for guests.
How does Engage AI facilitate upselling?
Engage AI facilitates upselling by targeting the right audience at the right time with the right message. This approach maximizes the potential for generating ancillary revenue and allows hotels to offer relevant and enticing upsell opportunities to their guests.
How does Engage AI enhance guest engagement?
Engage AI enhances guest engagement by employing an AI-based solution that proactively communicates with guests before, during, and after their stay. By reducing frustration and building guestloyalty, it creates a more personalized and satisfying experience for each guest.
How does Engage AI support the guest journey?
Engage AI supports the guest journey throughout various stages. It helps with pre-arrival tasks such as confirming check-in times, providing quotes, arranging room upgrades, booking cabs, and ordering food through instant messages. It compiles guest details, ensures easily accessible numbers, and provides automated analysis for better management.
What impact does Engage AI have on hotels?
Engage AI has a measurable impact on hotels by enabling them to redefine their service standards to guests. It allows hotels to communicate with guests in their native language, improving communication and providing a more personalized experience for each guest.
What is the experience of hotels using Engage AI?
Hotels that have implemented Engage AI are enjoying the benefits it offers. According to Sanjeeva Perera, the General Manager of Cinnamon Dhonveli in the Maldives, Engage AI has enabled them to redefine their service standards. One significant achievement is the ability to communicate with all guests in their native language.
How can Engage AI help increase hotel ancillary revenue?
Engage AI can help increase hotel ancillary revenue by providing targeted upselling opportunities. By reaching out to guests with personalized messages and enticing offers, hotels can maximize their revenue potential beyond room bookings.
What are the solutions provided by Engage AI?
Engage AI provides solutions such as virtual check-in/check-out, guest engagement, upsell opportunities, virtual concierge services, a guest messaging app, and personalized guest experiences. These solutions address various operational and revenue challenges in the hospitality industry.
How does Engage AI improve guest experience?
Engage AI improves guest experience by offering contactless check-in options, personalized communication, and proactive engagement throughout the guest journey. By reducing friction points and enhancing convenience, it creates a more enjoyable and memorable stay for guests.
What resources does Engage AI provide?
Engage AI provides a range of resources, including blogs, case studies, thought leadership articles, and webinars. These resources offer valuable insights, best practices, and industry knowledge related to guest engagement and the use of AI in the hospitality sector.
How can I learn more about Engage AI?
To learn more about Engage AI, you can visit their website and explore the available information. Additionally, you can request a demo to see the solution in action and understand how it can specifically benefit your hotel or hospitality business.
Can Engage AI integrate with existing hotel systems?
Yes, Engage AI can integrate with existing hotel systems. It is designed to seamlessly integrate with various platforms and technologies to ensure a smooth implementation process and compatibility with the hotel’s existing infrastructure.
What is the pricing model for Engage AI?
The pricing model for Engage AI may vary depending on factors such as the size of the hotel, specific requirements, and the desired level of customization. It is best to contact the Engage AI team directly to discuss pricing options tailored to your hotel’s needs.
How is Engage AI implemented in hotels?
The implementation process of Engage AI in hotels typically involves working closely with the Engage AI team. They will assess the hotel’s requirements, customize the solution accordingly, and provide the necessary guidance and support throughout the implementation phase to ensure a successful integration.
Is there a privacy policy for Engage AI?
Yes, Engage AI has a privacy policy in place to protect the confidentiality and security of guest data. The privacy policy outlines how guest information is collected, stored, and used within the Engage AI system. It is important to review and understand the privacy policy before using the solution.
What are the terms of use for Engage AI?
The terms of use for Engage AI govern the conditions and guidelines for using the solution. It covers aspects such as user responsibilities, intellectual property rights, limitations of liability, and more. It is recommended to review and comply with the terms of use when utilizing Engage AI.
Is there a disclaimer associated with Engage AI?
Yes, there is a disclaimer associated with Engage AI. The disclaimer typically states that while Engage AI strives to provide accurate and reliable information, the company does not guarantee the completeness, accuracy, or reliability of the content. It is advisable to review the disclaimer for a clear understanding of the limitations and responsibilities.
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