- Unified and Contextual Conversational Engagement
- Channel Freedom
- Bot-Driven Support
- Proactive Customer Journeys
- Admin and Analytics
- Learning Curve
- Dependency on Internet Connectivity
- Limited Customization Options
- Integration Limitations
- Pricing
Details about Freshchat
Freshchat is a powerful customer messaging platform designed to engage and support customers across various channels. It enables businesses to have smarter conversations with their customers, providing a seamless and personalized experience. With Freshchat, businesses can unify messaging channels, including live chat, messaging apps like WhatsApp and SMS, email, and even voice, allowing customers to choose their preferred communication method.
One of the key features of Freshchat is its bot-driven support. Businesses can leverage AI-driven bots to provide quick and effortless self-service to customers. These bots can be easily created and deployed across websites, native apps, and messaging channels, enhancing customer support capabilities and improving efficiency.
Freshchat also offers a unified agent workspace, empowering agents to deliver personalized experiences at scale. Agents can access crucial customer information, such as past purchases and open issues, from any channel, enabling them to provide context-rich interactions. This level of personalization enhances customer satisfaction and builds stronger relationships.
Proactive customer journeys are another highlight of Freshchat. Businesses can engage customers proactively on web or messaging channels, addressing their needs before they even realize they require assistance. This approach not only helps prevent potential issues but also presents opportunities to generate revenue from every customer interaction.
With Freshchat’s admin and analytics capabilities, businesses gain valuable insights into customer behavior and team performance. These insights enable informed decision-making, enhancing team productivity and identifying areas for improvement to scale faster.
Key Features of Freshchat:
- Unified and Contextual Conversational Engagement: Freshchat allows Support, Marketing, Sales, and even bots to have conversations with customers at scale, ensuring seamless and contextual interactions.
- Channel Freedom: Engage customers on their preferred communication channels, whether it is through self-serve options or agent-assisted channels. Freshchat supports various channels such as messaging, live chat, email, voice, and more.
- Bot-Driven Support: Scale your customer support efforts by leveraging AI-driven bots. Easily create and deploy AI-driven bot experiences across your website, native app, and messaging channels, providing quick and effortless self-service to customers.
- Unified Agent Workspace: Equip your agents with a unified workspace that provides the context they need to deliver personalized experiences. Agents can access details like past purchases, open issues, and conversations from any channel, enabling them to provide a personalized and efficient support experience.
- Proactive Customer Journeys: Stay ahead of potential issues by proactively engaging customers on web or messaging channels. Turn customer engagements into revenue-generating opportunities, providing proactive assistance before customers even realize they need it.
- Admin and Analytics: Make informed decisions to help your business scale by gaining insights into customer behavior and team performance. Understand team productivity, bot effectiveness, and identify areas for improvement to drive growth.
Freshchat is part of the Freshworks suite of products, which also includes Freshdesk for complex issue handling, Freshsales for sales management, and Freshmarketer for marketing automation. Trusted by over 60,000 businesses, Freshchat has garnered positive reviews and recommendations from industry experts.
By using Freshchat, businesses can streamline their customer messaging efforts, improve support efficiency, and foster meaningful customer engagements across various channels. With its comprehensive features and seamless integration, Freshchat is an ideal platform for businesses looking to enhance their customer communication and support capabilities
Price Plans of Freshchat
Freshchat offers the following price plans and subscription details:
- Free Plan: Price: ₹0 up to 100 agents, billed annually or monthly.
- Growth Plan: Price: ₹999/agent/month, billed annually or ₹1199/agent/month, billed monthly.
- Pro Plan: Price: ₹2799/agent/month, billed annually or ₹3399/agent/month, billed monthly.
- Enterprise Plan: Price: ₹4999/agent/month, billed annually or ₹5999/agent/month, billed monthly.
Alternatives of Freshchat
Intercom
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- Reporting and Analytics
- Learning Curve
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LiveAgent
- Comprehensive Multi-Channel Support
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Tidio
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- Automation and Efficiency
- Omnichannel Support
- Easy Integration and Customization
- Reliance on Internet Connection
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- Language and Multilingual Support
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- Cost Considerations
- User-Friendly
- Versatile Chatbot Platform
- Automation and Efficiency
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- Support and Documentation
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- Sales and Marketing Focus
- User-Friendly Interface
- Integration Capabilities
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- Potential Messaging Limitations
- Dependency on Messaging Channels
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- Actionable Insights
- SEO Expertise
- Conversational Analytics
- Reputation Analysis
- Enhanced User Experience
- Cost
- Learning Curve
- Data Integration
- Dependency on External Consultants
- Customization and Scalability
- Enhanced Customer Service
- Personalized Experience
- Conversational AI Capabilities
- Seamless Integration with Chat Apps
- Continuous Improvement
- Initial Setup and Integration
- Learning Curve
- Dependency on AI Technology
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- Data Privacy and Security Concerns
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FAQs related of Freshchat
What is Freshchat?
How can Freshchat benefit my business?
What channels can I engage customers on with Freshchat?
Does Freshchat support AI-driven bot support?
How does Freshchat empower agents to deliver personalized experiences?
Can Freshchat help in proactively engaging customers?
What analytics and insights does Freshchat provide?
How does Freshdesk complement Freshchat?
How do customers feel about Freshchat?
Is Freshchat recommended by industry experts?
How can I sign up for a free trial of Freshchat?
What support and training options are available for Freshchat users?
Does Freshchat offer services beyond the software?
Is there a Freshworks community where users can connect and learn from each other?
Which other products are offered by Freshworks alongside Freshchat?
Can I get a demo of Freshchat before making a purchase decision?
How can I contact Freshworks for sales inquiries?
What is the company behind Freshchat?
Where can I find information about Freshworks' company, leadership, and investors?
Are there any career opportunities available at Freshworks?
Can I attend events organized by Freshworks?
Is there a blog where I can find useful articles related to customer engagement and support?
How can I get support and assistance for Freshchat?
Does Freshchat offer training and certification programs for users?
Does Freshchat provide additional services such as implementation and customization?
Is there a student academy or educational program offered by Freshchat?
Is there a privacy policy and terms of service provided by Freshchat?
Can I unsubscribe from Freshworks' communications?
Is Freshworks committed to data security and accessibility?
Is Freshworks compliant with privacy regulations?
Is there a sitemap available for the Freshworks website?
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