Freshchat

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7.8/10 (Expert Score)
Product is rated as #9 in category Chatbot Tools
Freshchat is a powerful customer messaging platform designed to engage and support customers across various channels. It enables businesses to have smarter conversations with their customers, providing a seamless and personalized experience.
Design
6.8
Easy to use
7.1
Price
7.4
Features
8.4
Accuracy
9.5
PROS:
  • Unified and Contextual Conversational Engagement
  • Channel Freedom
  • Bot-Driven Support
  • Proactive Customer Journeys
  • Admin and Analytics
CONS:
  • Learning Curve
  • Dependency on Internet Connectivity
  • Limited Customization Options
  • Integration Limitations
  • Pricing

Details about Freshchat

Freshchat is a powerful customer messaging platform designed to engage and support customers across various channels. It enables businesses to have smarter conversations with their customers, providing a seamless and personalized experience. With Freshchat, businesses can unify messaging channels, including live chat, messaging apps like WhatsApp and SMS, email, and even voice, allowing customers to choose their preferred communication method.

One of the key features of Freshchat is its bot-driven support. Businesses can leverage AI-driven bots to provide quick and effortless self-service to customers. These bots can be easily created and deployed across websites, native apps, and messaging channels, enhancing customer support capabilities and improving efficiency.

Freshchat also offers a unified agent workspace, empowering agents to deliver personalized experiences at scale. Agents can access crucial customer information, such as past purchases and open issues, from any channel, enabling them to provide context-rich interactions. This level of personalization enhances customer satisfaction and builds stronger relationships.

Proactive customer journeys are another highlight of Freshchat. Businesses can engage customers proactively on web or messaging channels, addressing their needs before they even realize they require assistance. This approach not only helps prevent potential issues but also presents opportunities to generate revenue from every customer interaction.

With Freshchat’s admin and analytics capabilities, businesses gain valuable insights into customer behavior and team performance. These insights enable informed decision-making, enhancing team productivity and identifying areas for improvement to scale faster.

Key Features of Freshchat:

  • Unified and Contextual Conversational Engagement: Freshchat allows Support, Marketing, Sales, and even bots to have conversations with customers at scale, ensuring seamless and contextual interactions.
  • Channel Freedom: Engage customers on their preferred communication channels, whether it is through self-serve options or agent-assisted channels. Freshchat supports various channels such as messaging, live chat, email, voice, and more.
  • Bot-Driven Support: Scale your customer support efforts by leveraging AI-driven bots. Easily create and deploy AI-driven bot experiences across your website, native app, and messaging channels, providing quick and effortless self-service to customers.
  • Unified Agent Workspace: Equip your agents with a unified workspace that provides the context they need to deliver personalized experiences. Agents can access details like past purchases, open issues, and conversations from any channel, enabling them to provide a personalized and efficient support experience.
  • Proactive Customer Journeys: Stay ahead of potential issues by proactively engaging customers on web or messaging channels. Turn customer engagements into revenue-generating opportunities, providing proactive assistance before customers even realize they need it.
  • Admin and Analytics: Make informed decisions to help your business scale by gaining insights into customer behavior and team performance. Understand team productivity, bot effectiveness, and identify areas for improvement to drive growth.

Freshchat is part of the Freshworks suite of products, which also includes Freshdesk for complex issue handling, Freshsales for sales management, and Freshmarketer for marketing automation. Trusted by over 60,000 businesses, Freshchat has garnered positive reviews and recommendations from industry experts.

By using Freshchat, businesses can streamline their customer messaging efforts, improve support efficiency, and foster meaningful customer engagements across various channels. With its comprehensive features and seamless integration, Freshchat is an ideal platform for businesses looking to enhance their customer communication and support capabilities

Price Plans of Freshchat

Freshchat offers the following price plans and subscription details:

  1. Free Plan: Price: ₹0 up to 100 agents, billed annually or monthly.
  2. Growth Plan: Price: ₹999/agent/month, billed annually or ₹1199/agent/month, billed monthly.
  3. Pro Plan: Price: ₹2799/agent/month, billed annually or ₹3399/agent/month, billed monthly.
  4. Enterprise Plan: Price: ₹4999/agent/month, billed annually or ₹5999/agent/month, billed monthly.

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FAQs related of Freshchat

What is Freshchat?

Freshchat is a live chat and AI bot software designed for customer messaging. It enables businesses to unify messaging channels and personalize self-service across various platforms.

How can Freshchat benefit my business?

Freshchat allows you to engage in smarter conversations with your customers on any channel. It enables support, marketing, sales, and even bots to have scalable conversations, leading to improved customer satisfaction and increased business productivity.

What channels can I engage customers on with Freshchat?

With Freshchat, you can engage customers on the channel of their choice. Whether it is through messaging, live chat, email, voice, or even self-service options, Freshchat provides a seamless omnichannel experience for your customers.

Does Freshchat support AI-driven bot support?

Yes, Freshchat allows you to scale your customer support with AI-driven bots on any channel. You can easily create and deploy AI-driven bot experiences across your website, native app, and messaging channels, enabling quick and effortless self-service for your customers.

How does Freshchat empower agents to deliver personalized experiences?

Freshchat provides a unified agent workspace that equips agents with the context they need to deliver personalized experiences. Agents can access details like past purchases, open issues, and conversations from any channel, enabling them to provide tailored support to customers.

Can Freshchat help in proactively engaging customers?

Absolutely! Freshchat enables you to proactively engage customers on web or messaging channels. By staying ahead of potential issues and turning engagements into revenue-generating opportunities, Freshchat helps you provide exceptional customer experiences.

What analytics and insights does Freshchat provide?

Freshchat offers admin and analytics features that help you make informed decisions and scale your business. You can gain insights into customer behavior, team performance, team productivity, bot effectiveness, and identify areas for improvement.

How does Freshdesk complement Freshchat?

Freshdesk is another product offered by Freshworks that helps handle complex and drawn-out customer issues. It provides automation and workflow management capabilities, enabling businesses to efficiently resolve and manage complex customer problems.

How do customers feel about Freshchat?

Freshchat is trusted by over 60,000 businesses. Customers appreciate its functionality and the collaborative features it offers. Many users have found value in Freshchat’s API capabilities, allowing them to be their own chat client and tailor the experience to their specific needs.

Is Freshchat recommended by industry experts?

Yes, Freshchat is recommended by leading industry experts. Its reputation and positive feedback from customers contribute to its standing as a reliable and effective customer messaging solution.

How can I sign up for a free trial of Freshchat?

Signing up for a free trial of Freshchat is easy. You can visit the Freshworks website and click on the “Start free trial” button. The trial period is 21 days, and no credit card is required.

What support and training options are available for Freshchat users?

Freshchat provides comprehensive support and training options for its users. You can access their support resources, training materials, and certification programs to enhance your knowledge and make the most of the software.

Does Freshchat offer services beyond the software?

Freshchat offers additional services to support its users. These services include implementation, consulting, and customization options to ensure that the software meets your specific business requirements.

Is there a Freshworks community where users can connect and learn from each other?

Yes, Freshworks has a vibrant community where users can connect, share knowledge, and learn from each other. The community provides a platform for discussions, best practices, and networking opportunities.

Which other products are offered by Freshworks alongside Freshchat?

Freshworks offers a range of products that cater to different business needs. Some of their other products include Freshservice, Freshdesk, Freshsales, Freshmarketer, and Freshworks Neo.

Can I get a demo of Freshchat before making a purchase decision?

Yes, you can request a demo of Freshchat to get a firsthand experience of its features and capabilities. Simply reach out to the Freshworks team, and they will be happy to provide you with a demo.

How can I contact Freshworks for sales inquiries?

If you have any sales inquiries or need assistance, you can contact Freshworks by calling +1 (855) 747 6767 or sending an email to sales@freshworks.com. Their sales team will be ready to help you.

What is the company behind Freshchat?

Freshchat is developed and offered by Freshworks Inc., a leading software company specializing in providing customer engagement and support solutions. Freshworks is known for its innovative and reliable products.

Where can I find information about Freshworks' company, leadership, and investors?

You can find information about Freshworks’ company, leadership, and investors on their website. Visit the “Company” section to access detailed information about Freshworks and its key stakeholders.

Are there any career opportunities available at Freshworks?

Freshworks offers career opportunities for talented individuals. If you are interested in joining the Freshworks team, you can explore the “Careers” section on their website to find available positions and learn more about their work culture.

Can I attend events organized by Freshworks?

Yes, Freshworks organizes events where you can learn, network, and stay updated on the latest trends in customer engagement and support. Keep an eye on the “Events” section of their website to stay informed about upcoming events.

Is there a blog where I can find useful articles related to customer engagement and support?

Freshworks maintains a blog where they regularly publish informative articles related to customer engagement, support, and industry insights. You can access the blog through the “Blogs” section on their website.

How can I get support and assistance for Freshchat?

Freshchat provides dedicated support for its users. If you need assistance, you can reach out to their support team through the “Support” section on their website. They are available to help you with any questions or issues you may have.

Does Freshchat offer training and certification programs for users?

Yes, Freshchat offers training and certification programs to help users become proficient in using the software. These programs provide in-depth knowledge and expertise to ensure you can make the most of Freshchat’s features.

Does Freshchat provide additional services such as implementation and customization?

Yes, Freshchat offers additional services to assist users with implementation and customization. Their team can help you tailor Freshchat to your specific business requirements, ensuring a seamless integration and optimal performance.

Is there a student academy or educational program offered by Freshchat?

Freshchat offers a student academy program where students can learn about customer engagement and support. It provides educational resources, mentorship, and real-world experience to help students develop valuable skills.

Is there a privacy policy and terms of service provided by Freshchat?

Yes, Freshchat has a privacy policy and terms of service that outline how they handle user data and the terms and conditions of using their software. You can find these policies in the “Legal” section on their website.

Can I unsubscribe from Freshworks' communications?

Yes, if you no longer wish to receive communications from Freshworks, you can unsubscribe by following the instructions provided in their communications or by contacting their support team.

Is Freshworks committed to data security and accessibility?

Yes, Freshworks places a strong emphasis on data security and accessibility. They have measures in place to protect user data and ensure their software is accessible to all users.

Is Freshworks compliant with privacy regulations?

Yes, Freshworks is committed to complying with privacy regulations and maintaining the privacy and security of user data. They adhere to relevant data protection laws and regulations.

Is there a sitemap available for the Freshworks website?

Yes, you can find a sitemap of the Freshworks website in the “Sitemap” section. It provides an overview of the website structure and helps you navigate to specific pages.

Specification: Freshchat

Common Specifications
Alternative to

Chatbase

Customer Type

Authors, Bloggers, Consultants, Content creators, Copywriters, Course creators, Customer support, Ecommerce, Educators, Entrepreneur, Event organizers, Freelancers, Influencers, Large enterprises, Marketers, Marketing agencies, Media, Medium business, Online coaches, Product managers, Small business, Social media managers, Social media marketers, Solopreneurs, Student, Virtual assistants, Web design agencies, YouTubers

Deployment Type

SaaS

Device Supported

Browser-based, Mac OS, Windows

Languages Supported

English

Pricing Model

Free Trial, Freemium, Monthly Subscription

Support Options

Email/Help Desk, FAQs/Forum, Knowledge Base

Training Options

Documentation, Live Online

Specification
AI Features

Content Generator, GPT-3, GPT-4, Text Generator

Chatbot Features

AI Training Tools, Analytics and Reporting, API Integration, Chat History, Contextual Understanding, Error Handling, Interactive UI/UX, Machine Learning, Multi-turn Conversation, Multilingual Support, Multiple Platform Integration, Natural Language Processing, Personalized Responses, Plugin/Extension Support, Real-time Interaction, Security and Privacy, Self-Learning Capability, Session Management, User Authentication, User History Tracking, User Management

Deals & Offers of Freshchat

Here are the list of latest deals and alternatives available.

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