Sneha Karnani
7.8/10
(Expert Score)
Product is rated as #2 in category Chatbot Tools
Customerly is a leading customer service software platform designed to help businesses acquire, support, and satisfy their SaaS customers.
PROS:
- Powerful Live Chat
- Comprehensive Customer Service Tools
- Marketing Automation
- User-Friendly Interface
- Mission-Driven Company
CONS:
- Pricing
- Learning Curve
- Limited Customization
- Integration Limitations
- Language Availability
Details about Customerly
Customerly is a leading customer service software platform designed to help businesses acquire, support, and satisfy their SaaS customers. With its top-notch live chat functionality and a range of other features, Customerly empowers businesses to send the right messages to the right customers at the right time.
One of the standout features of Customerly is its live chat service, which enables businesses to engage with their website visitors in real-time. Whether it’s answering customer queries, providing support, or even guiding potential leads through the sales funnel, Customerly’s live chat ensures seamless communication and enhances customer satisfaction.
In addition to live chat, Customerly offers a comprehensive suite of tools to support businesses in their customer service efforts. The platform includes features such as video live chat, a help center, email marketing, an email template builder, in-app surveys, and CRM integration. These tools enable businesses to streamline their customer interactions, automate marketing processes, and gather valuable feedback through surveys.
Customerly goes beyond customer service and extends its capabilities to marketing automation. It helps businesses create effective marketing funnels, execute targeted email campaigns, and track customer satisfaction using Net Promoter Score (NPS). By leveraging these features, businesses can enhance their overall customer experience, drive sales, and build long-lasting relationships with their customers.
With a user-friendly interface and easy installation process, Customerly ensures that businesses can get up and running quickly without any technical hassles. The platform also offers a 14-day free trial, allowing businesses to explore its features and benefits firsthand.
Key Features of Customerly:
- Live Chat: Customerly offers a powerful live chat feature that enables real-time communication with website visitors. Businesses can engage with customers, provide support, and guide them through the sales process.
- Video Live Chat: In addition to text-based live chat, Customerly provides the option for video live chat. This feature allows businesses to have face-to-face conversations with customers, providing a more personalized and interactive experience.
- Help Center: Customerly includes a comprehensive help center where businesses can create and manage knowledge base articles, FAQs, and tutorials. This self-service resource empowers customers to find answers to their questions independently.
- Marketing Funnel: With Customerly, businesses can build effective marketing funnels to nurture leads and guide them towards conversion. The platform provides tools to create targeted campaigns, track user behavior, and optimize marketing efforts.
- Email Marketing: Customerly offers robust email marketing capabilities, allowing businesses to create and send engaging email campaigns to their customer base. The platform provides templates, automation, and analytics to drive effective email marketing strategies.
- Email Template Builder: To streamline email communication, Customerly provides an email template builder. Businesses can create customized email templates that align with their branding and messaging, saving time and ensuring consistency.
- In-App Surveys: Customerly enables businesses to gather valuable customer feedback through in-app surveys. This feature helps businesses understand customer preferences, measure satisfaction, and make data-driven improvements.
- Net Promoter Score (NPS): Customerly incorporates Net Promoter Score (NPS) tracking, allowing businesses to gauge customer loyalty and satisfaction levels. NPS surveys help identify promoters, detractors, and passives, enabling targeted follow-up actions.
- CRM Integration: Customerly integrates seamlessly with popular CRM platforms, enabling businesses to centralize customer data, track interactions, and provide personalized experiences based on individual preferences and history.
- Customer Satisfaction: Customerly focuses on helping businesses improve customer satisfaction. Through its suite of features, businesses can enhance customer support, personalize communication, and deliver exceptional experiences that drive loyalty and retention.
Customerly has earned the trust of over 30,000 businesses worldwide, serving as their go-to solution for improving support, sales, and marketing automation. Backed by a mission to help and inspire at least 1 billion people, Customerly is committed to providing businesses with the tools they need to deliver exceptional customer experiences.
Customerly is the go-to platform for businesses seeking a comprehensive customer service software solution. With its wide range of features, intuitive interface, and a mission-driven approach, Customerly empowers businesses to acquire, support, and satisfy their SaaS customers while driving growth and success.
Price Plans of Customerly
Customerly offers the following price plans and subscription details:
- Essential Plan:
- Price: $7/month
- Monthly Active Users: Up to 1,000
- Monthly Emails Sent: 1,000 included
- Teammates: 3 included
- Startup Plan:
- Price: $79/month
- Monthly Active Users: Up to 10,000
- Monthly Emails Sent: 10,000 included
- Teammates: 6 included (+4 additional)
- Pro Plan:
- Price: $82/month
- Monthly Active Users: Up to 20,000
- Monthly Emails Sent: 20,000 included
- Teammates: 10 included
- Enterprise Plan:
- Price: $249/month
- Monthly Active Users: Unlimited
- Monthly Emails Sent: 50,000 included
- Teammates: 15 included
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Customerly is a leading customer service software platform designed to help businesses acquire, support, and satisfy their SaaS customers. With its top-notch live chat functionality and a range of other features, Customerly empowers businesses to send the right messages to the right customers at the right time.
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Customerly is a leading customer service software platform designed to help businesses acquire, support, and satisfy their SaaS customers.
PROS:
- Powerful Live Chat
- Comprehensive Customer Service Tools
- Marketing Automation
- User-Friendly Interface
- Mission-Driven Company
CONS:
- Pricing
- Learning Curve
- Limited Customization
- Integration Limitations
- Language Availability
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FAQs related of Customerly
What is Customerly?
Customerly is a customer service software platform that helps businesses acquire, support, and satisfy their SaaS customers through features like live chat, email marketing, and surveys.
How can Customerly benefit my business?
Customerly can benefit your business by improving customer support, enhancing sales and marketing automation, and increasing customer satisfaction through personalized communication.
Does Customerly offer a free trial?
Yes, Customerly offers a 14-day free trial where you can explore and test out the platform’s features before making a purchasing decision.
Is Customerly easy to install and set up?
Yes, Customerly can be easily installed and set up within 60 seconds, allowing you to quickly start using its features to improve your customer service.
Can I use Customerly without a credit card?
Absolutely! You can get started with Customerly without providing any credit card information during the free trial period.
How many businesses rely on Customerly?
Currently, over 30,230 businesses trust Customerly to enhance their support, sales, and marketing automation.
What are the key features of Customerly's live chat?
Customerly’s live chat feature allows real-time communication with website visitors, enabling businesses to provide immediate support and engage with customers efficiently.
Can I have video live chats with customers using Customerly?
Yes, Customerly offers video live chat capabilities, allowing businesses to have face-to-face conversations with customers for a more personalized experience.
Does Customerly provide a help center for self-service support?
Yes, Customerly includes a comprehensive help center where businesses can create and manage knowledge base articles, FAQs, and tutorials to assist customers with self-service support.
How does Customerly help with marketing automation?
Customerly provides marketing automation features like email marketing, marketing funnels, and email template builders, enabling businesses to automate their marketing campaigns and improve efficiency.
Can I create and send email campaigns with Customerly?
Yes, Customerly offers email marketing capabilities, allowing businesses to create and send engaging email campaigns to their customer base for effective communication and engagement.
Does Customerly provide templates for email marketing?
Yes, Customerly provides an email template builder, which allows businesses to create customized email templates aligned with their branding and messaging.
Can I gather customer feedback using Customerly?
Certainly! Customerly offers in-app surveys and Net Promoter Score (NPS) tracking, enabling businesses to gather valuable customer feedback and measure satisfaction levels.
Does Customerly integrate with CRM systems?
Yes, Customerly integrates with CRM systems, allowing businesses to sync customer data and have a unified view of customer interactions across different platforms.
What solutions does Customerly offer?
Customerly offers solutions for customer service, marketing automation, and customer satisfaction, providing businesses with a comprehensive platform to address various aspects of customer management.
Does Customerly have a blog and resources for learning?
Yes, Customerly maintains a blog and provides resources such as templates, success stories, and documentation to help businesses learn and optimize their customer service and marketing efforts.
Can I find alternatives to Customerly on their website?
Yes, Customerly provides information on alternative customer service software options on their website, allowing businesses to compare and make an informed decision.
Does Customerly have a roadmap for future development?
Yes, Customerly shares its roadmap, providing insights into upcoming features and enhancements, ensuring transparency and keeping users informed about the platform’s future direction.
Where is Customerly based?
Customerly is based in Ireland and ensures that all data is stored within the EU only, complying with data protection regulations.
Is Customerly available in languages other than English?
Customerly primarily supports English and Italian languages. It’s recommended to check language availability if your business operates in a different language.
Does Customerly have a guest post submission option?
Yes, Customerly provides the option to submit guest posts, allowing users to contribute their knowledge and insights to the platform’s blog.
Can I contact Customerly for support or inquiries?
Absolutely! Customerly provides a contact option through which you can reach out to their support team for any assistance or inquiries you may have.
What are the terms of service for using Customerly?
Customerly has a terms of service agreement that outlines the rights, obligations, and usage policies when using their platform. It’s important to review and understand these terms.
How does Customerly ensure privacy and data protection?
Customerly follows a privacy policy and adheres to GDPR regulations to safeguard customer data. All data is stored within the EU only, providing data protection assurance.
Does Customerly offer merchandising or branded merchandise?
Yes, Customerly provides merchandising options, allowing businesses to acquire branded merchandise related to the platform for promotional purposes.
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