Marketing Alternative Conversion Optimization Customer Support Management

9 Intercom Alternatives For Your Online Business

You must know that you don’t need an MBA in marketing to understand that stellar customer service is essential for the long-term success of your business. A stellar customer support to your real-time visitor will undoubtedly help increase the growth of your customer base as well as will customer engagement making memorable experience every time.

Where am I going with this?

You will get your answer soon.

According to Firstsource Survey

“Web chat is becoming a new wave of customer relationship and management adoption tool.”

Through this survey, I got to know that – more than half of US customers prefer to resolve their issue through web-chat and self service instead of calling the customer care handle. Web Chat is now widely used in various sectors like banking, healthcare, insurance, utilities, and education providers. The same way email automation got popular because of the burden it reduced to send transactional emails to the customers and prospective customers. This kind of ticketing service helps improve customer relationship management it perform tasks like sending automated messages when needed.

intercom alternatives -Webchat Example

Source: TransferChat

You must have noticed those chat widgets on websites that are designed to help the visitors in their search or help them if they are stuck somewhere? Yes, that’s what I am talking about.
It somewhat looks like this:

intercom alternatives -Webchat based service

Source: Primaseller Website

Or this:

intercom alternatives -Zopim Web based chat

Small business and enterprises recognized this opportunity and started using this customer service software tool to interact while a customer is making a purchase or visited their website. This form of engagement turns the visitor into a lead and then to a potential customer. These potential customers are reached out by the information that has been garnered while chatting through emails or phone calls. It is a great way if you’re looking to find the best customer for your business.

If we closely look at the pattern, chat can be called as the first point of contact between the business and the customers. It is, however, imperative for business owners and startups to use the Webchat tools which would provide them the ease and accessibility to talk to their customers. At the same time, the customer is doing self-service without being dependent on others.
This is how the cycle went on:

Webchat > Fill out form > Chat with the agent/customer support > Use that information for email marketing/ Phone call for pitching > Annoy them until they make a purchase.

intercom alternatives -switchboard-operators-984

On the part of customers, it should be as hassle-free as possible because.. let’s face it, we live in a world that doesn’t like waiting. How many times do you have to provide your information to enter the live chat, shouldn’t live chat just be “live chat” as it claims to?

A machine without actually solving the customers’ query in hand. This, in turn, led to frustration on the part of customers and the cycle of avoiding “chat service” altogether thus ruining all the marketing sales efforts.

It is then Intercom came to the rescue of the startups who could sense that the chat is doing something wrong that is leading to customer disappointment. This innovative solution led to some of the creative use of the service and the clients who are using this tool.

In their blog post, they have clearly mentioned the case where the web chat service is lagging behind and how did they change the way web-chat was looked upon.

Just imagine, how great it would be to have a solution where you simplify communicating with your customers in a really easy way and get most out of your marketing sales efforts. Intercom is the first and one of the best-preferred tool used by many small and medium business teams to integrate their live chat function, email marketing problems and all types of marketing automation needs.

Any critical email of a customer to track or follow up after a purchase is an essential feature for any business. Communicating with your customer should be hassle-free and easy. Customer facing applications like Intercom helped in customer communication efficiently and thoughtfully with the help of their live user data besides each chat message. And hence, automation helps to streamline, measure marketing campaigns and tasks effectively that would make you feel like you have an army of great marketers for working for you at your disposal.

Innovation doesn’t wait for anyone!

Intercom was lagging behind in website engagement and transactional emails. So, in this article, I am going to tell you the best Intercom alternatives to take a look at for your business. I understand the nuances of running a successful business with a great customer support facility. We know that technology keeps changing and our hunger for a better product doesn’t end if rapid innovation is taking place in our surrounding.

In this post, we are going to talk about the three best intercom alternatives you should be using to run a smooth business – with their feature, integrations and pricing details.

intercom alternatives -Webchat for business

Next, comes Help desks which have been implemented in a lot of ways by the business owners and startups. The best practices if followed by the businesses, then HelpDesk can actually meet the crucial need of the potential customers/visitors, that is, being operational and providing “Help”. Help Desk works in this way:

It issues tickets that would concern the department and the problem specific to that problem.

These tickets are used to know the information like who is taking care of the ticket, what is the current status of the ticket raised etc. This ticketing system is provided by many tools such as:

intercom alternatives

Chat tools are offered by the help desk providers itself. Chat is now considered as one of the many features of the broad help desk. There are also independent tools like Zopim for just chatting based help for the visitors and then you’re looking for tools like Userengage which provides a wholesome front-end support to the visitors that includes personalized email marketing platform, segmentation, marketing automation among others, that ultimately will help the business to communicate with the best customer.

9 Intercom Alternatives For Your Online Business 1
Quora Intercom discussion:[01]Quora Intercom discussion

Let’s start with my first favorite Intercom alternative-

First Intercom Alternative: (now

“Turn every visitor into a Happy Customer”

Is what claimed by this user friendly yet powerful marketing automation tool that automates live chat, email marketing, and visitors actions. They serve the biggies like Magento, WordPress, Shopify etc. According to the customer review, “All data, action events in one place. Understanding which will be able to take the right action at the right time.  This intercom alternative will help power the live chat.

9 Intercom Alternatives For Your Online Business 2
Capterra review:[02]Capterra review

The features of UserEngage include:

  • Personalized email marketing campaigns.
  • Dynamic form – choose one or make your own.
    Segment your visitor’s profile according to their interest/ stage/ demographic or any filter you want.
  • Connect your account through the app on your phone – so that you respond to each and every message from your users without any delay. I have come across the pop-ups which pop up even after subscribing to the blog, but UserEngage have built the system which doesn’t show the popup to their subscribers. Clever, I must say.
  • Email marketing is no longer referred to as SPAM as the system with dynamic segmentation, targeted made easy and personalized experiences, the subscribers will only be able to read the content that they want to read. Read their article on how to create a successful email marketing campaign and leave it to email marketing automation to deliver the best.
intercom alternatives -userengage-list_do_calltoaction

UserEngage Uses:

Cleverly built to help digital marketers manage their customer communication and reach out the potential clients effortlessly. The best solution to go for that integrates chat, email marketing, and marketing automation. UserEngage provides growth and customer satisfaction through the real-time chat feature. Simple marketing automation can also be done and repetitive tasks can be automated. Team communication can also be done through this tool. It also has a feature of an already visited page, so that a short note for that visitor can be “Hi, I checked you were checking out our pricing page, is there something we can do to clarify?”

All these actions can be used to make a funnel for your business that is superbly relevant to your visitor:

Userengage features

UserEngage Integration:

UserEngage comes with a dedicated plugin for your platform to simply integrate without any hassles. Be it your online store, CRM or team- communication software – UserEngage will integrate for your convenience. It provides database import through MailChimp, or Intercom or CSV file.

UserEngage Pricing: pricing

UserEngage’s pricing has been fixed to fit the bill for freelancers and startups. Starting at $49/mo, this tool is worth to take a look at for the NGOs, hobbyists, and small businesses as well.

They offer a free trial for 14 days as well. Through this plan, the business owners can track 50k users per month. Get unlimited chat and conversation history which means, if you want to cross-check something from last year’s chat history, then you can easily browse through chat functionality.

The most popular package that this Intercom alternative is selling is priced at $249/mo package. Apart from having the many features that are in the basic package, clients will get to track up to 5k users per month as well as get an unlimited number of automations.

You get basic reporting for your business decisions and your language version as well. The integration will include shops and CMS like WordPress etc.

Update: Userengage is now GDPR and CCPA compliant and GDPR and CCPA Data Processing Addendum (“DPA”) is now a part of Userengage Service Agreement. Detail about overall data processing rights and all discussed here.

Second Intercom Alternative: FreshChat

Freshchat is the sixth product from Freshworks, a cloud-based business software. It is a modern messaging platform designed to revamp the conversational marketing and messaging experience for all businesses. The launch of Freshchat trades back to the acquisition of Konotor in December 2015. It was soon followed by another acquisition of a social chat platform, Chatimity in October 2016. Finally, the most recent chatbot startup acquisition of Joe Hukum laid down the foundation brick for Freshchat.

In the official announcement blog, Srikrishnan Ganesan who is responsible for building chat, noted: “While our earlier chat product was fully integrated with the help desk offering, we’ve had many customers who just wanted to use chat for sales and some others who wanted to use a single chat product across sales and support.” Other products from Freshwork’s desk include Freshdesk, Freshcaller, Freshservice, Freshsales, and Freshteam.


Features of Freshchat

Freshchat aims to revamp the way business sales and customer support interactions happen. It works on the core concept of capturing leads across websites and engaging with them smartly. To facilitate contextual and smart conversations, Freshchat offers a host of features.

You can record events like page visits, report downloads, and such to understand the what, where and how of your visitors. This also gives you a direct information of user properties (like geography, etc). Based on these user properties, you can segment and group your leads. Freshchat also helps in triggering engaging messages before your visitor loses interest in your brand. You can send targeted automated messages at the right time to the right customer resulting in a much better customer service.

Lead capturing and retention forms the core functionality of Freshchat, enabling you to onboard, educate, retain and re-engage your customers.

Freshchat also has bots for intelligent lead capturing even when your team is offline. You can customize the tone of your bot according to your business proposition, set expectations, and unburden your team from being around 24/7 to exchange pleasantries. The Freshchat bot is not just functional in giving out intelligent replies to your leads. It auto-uploads leads directly into your CRM so that your sales team never miss an opportunity.


Freshchat smartly helps in automatically assigning conversations to the right person within the team to resolve issues faster. Based on the current skills and conversations, conversations are assigned to specific team members. However, it remains in your discrete to set the conditions based on which the assignment will happen.

Your leads can find FAQs in multiple languages within the Freshchat messenger. It accelerates issue resolving process. Also, you can instantly take a feedback on your FAQs by asking for upvotes or downvotes. That way, you know if your FAQs are really doing the job.

Another unlikely feature in a chat service is that of team productivity. Freshchat facilitates team collaboration towards a common goal with features like

  • Smart plugs to pull in all the context from external apps and systems within the conversation
  • Canned response to common queries
  • Labels to categorize and track conversations quickly
  • Private notes to keep updates, take notes, record learnings, etc.
  • Desktop notifications for both visitor and teams members on their immediate availability or activity
  • Read receipts for team conversations
  • Business hours to let your website visitors know when you are available
  • Bulk actions including segmentation, assigning and responding to multiple conversations with one action

Without metrics and measurements, any effort goes in vain. Freshchat is no exception. The real-time dashboard that tracks your team’s performance and speed of response offers an overview of how things are proceeding. The customer ratings help to evaluate each team member’s performance. You can keep a track of all conversations across different days, time, week, etc. and compare the same with earlier reports to evaluate current trends.

Freshchat Pricing

The features of Freshchat clearly shows that Freshchat is not just about lead capturing. It is a smart, personalized and context-based chat service. The pricing plans are as follows:

‘Sprout’ is a free tier plan for up to 10 active members and unlimited contacts. The paid plans start at $19/active team member/month and go up to $49/team member/month. All the pricing plans (including the FREE tier plan) offer unlimited contacts, priority inbox, integrations with Facebook Messenger, Slack and Freshdesk, mobile app, and notifications (desktop and push notifications). When you upgrade to any of the paid plans, you get these and more features to explore.

Freshchat Integrations

Freshchat offers a robust integration list, bringing the best of all communications together. It offers integration with Slack, Facebook Messenger, ClearBit, Zendesk, and the entire Freshworks ecosystem. The app version of Freshchat enables you to send push notifications to team members to respond even when they are not active inside the app. Why stop customer interaction when you can continue selling and supporting on-the-go.

GDPR and CCPA update:

Freshchat is GDPR and CCPA compliant and to ensure that it has introduced the following features:

  • Not store IPs: This will ensure that the user location never gets disclosed.
  • Turn-off social profile enrichment: Obtaining and recording information from social media will no more be applicable.
  • Opt out of analytics: No information will be sent to third parties for analytics.

Third Intercom Alternative: Boomtrain (Zeta global)

It classifies itself as “Artificial Intelligence for Marketers”

Boomtrain’s machine learning may be a rocket science but the tool help accumulates useful insights about the visitor and provides recommendations predictive through analytics that will deliver personal experiences to the website through emails and mobile communication.

Unique personalization algorithms will help the marketers track user behavior through track code and effectively use this superpower to Boom your email marketing automation better.

Sound’s cool eh? Let’s have a look at its features, integration, and pricing.

Features of Boomtrain:

On-site messaging service that helps a user interact and engage on site.

BoomTrain Feature

Source: YouTube; BoomTrain webinars

Boomtrain is an email marketing solution built around features such as an asynchronous tracking code to analyze visitor behavior, unique personalization algorithms, and workflow automation.

BoomTrain Features:

  • Engage: Boomtrain helps website visitors to engage throughout the session in your site. The conclusion drew from past behavior, using analytics and machine learning, makes the conversation relevant and start relationships with business’s best foot forward.
  • Retain: Helps retain your customers through real-time messaging. In turn, helps your valuable customers to keep coming back.

BoomTrain Pricing:

If you’re looking to get started with Marketing Automation only; then the plan starts at $1,000 per month.

Marketing Automation tools with Artificial Intelligence solution costs $2,500 per month whereas; BoomTrain also has la carte options available for Onsite & In-app for $1,000 per month and Messenger / Lightbox at $500 per month each.

For enterprise; BoomTrain has custom prices available which cover fully customized AI-driven marketing engine to help deliver 1:1 experience across all online channels.

Fourth Intercom Alternative: Helpscout

This tool that has a logo which reminds of the Boy’s scout program – is here to help the marketers with their unique Knowledge base support system and Help Desk. They have rightly built this in order to pinch every communication that is going out in the most perfect – personalized – way possible. Robo emails are long forgotten. Customers trust business interaction that has a human touch to it.

HelpScout Logo

HelpScout learned that a typical help desk tool can give the business person countless headaches from the vast numbers of unhelpful automation, ticket numbers, and customer portals. These maze of obstructions in communicating with customers can cost you one frustrated customer. HelpScout has been very carefully hand-weaved by the best engineers to provide seamless customer experience as well as easy internal team communication.

Let’s have a look at what HelpScout has to offer to its customers with regards to Pricing, integration, and feature.

HelpScout Interface

Helpscout Integration:

Helpscout comes with 40+ integration that will help your business integrate with your existing platform and deliver the best. Utilities, CRM, Analytics, Support, E-commerce and Invoicing, Marketing, Communication- Internal or External, – it facilitates integration with all the major player listed out in the above category.

Helpscout features:

  • Knowledgebase: Knowledge base help you compile Docs with ready answers for customer whenever needed by them. When all the frequently asked questions and best practices are there in one place, your potential customers find it easy to find answers to their query right away. A knowledge base is optimized for the right keyword entered in search bar by the visitor. This will help the doc URLs rise through the rankings in your domain as well, thus providing a complete SEO solution for your business.Example of Knowledge Base
    Knowledge base is a unique self-serving feature where customers find the solution themselves on-site without waiting for the support of your team. All guides and training videos are compiled in the knowledge base where customers prefer to find the answers themselves before contacting the support.
  • Analytics: This knowledge measures the visitor searched terms on-site and failed search items that will ultimately improve the health of your docs and knowledge base.


Helpscout’s pricing has been fixed keeping in mind the pockets of small and medium enterprises which are focused on customer experiences. It is available in two pricing plans one is the Standard and the other is the plus. You get a 90-day free trial plan that is quite generous.

The standard plan is priced at $20 per user per month and the Plus plan is at $35 per user per month.

helpscout pricing
Helpscout pricing

Bonus: Read HelpScout’s article on Customer Support salary Report for the year 2016. And how HelpScout can help you make your customer support team a little bit happier with their features. After all a happy employee means a happy customer.

Fifth Intercom Alternative:  Liveagent

LiveAgent is a robust customer portal with real-time live chat, a built-in call center, and a universal inbox. It also comes with advanced automation features, rules and plenty of integrations making it an efficient customer service tool for businesses of all sizes. The best thing is you can try the free trial without entering credit card details.

Liveagent features:

1.) Universal Inbox: A universal inbox ensures that all the data that you need that includes emails, phone calls, social media mentions, live chat messages are organized at one place. You can also answer incoming messages directly from your inbox.

2.) Ticketing: The ticketing system is a crucial component of any help desk software. This system collects all the customer communication into one place. So all the information related to customer conversations from various channels, such as email, social media, calls is converted into tickets.

3.) Automated ticket distribution: The automatic ticketing system ensures that your sales executives have an optimal workload based on predefined rules.

4.) Time rules A set of automation rules that are time-based help manage the customer tickets. They perform tasks such as email reminders, follow-ups or resolving tickets that are inactive in a while, or adding tags.


Livechat is available in four plans that are:

  1. Ticket : $15/agent/mo
  2. Ticket+chat: $29/agent/mo
  3. All-inclusive : $39/agent/mo
  4. Free

Sixth Intercom Alternative:  JivoChat

JivoChat is a suite that offers mobile chat wizards, helping companies to streamline their customer communication in a way that can motivate users to subscribe, read their content, or purchase their product. JivoChat comes packed with powerful features,such as real-time visitor monitoring, hotkeys, chat logs, page view history, and a lot of ways to to engage customers.

Jivochat features :

1.) Livechat: This feature allows you to connect with your customers in real-time. It works on any device be it a mobile OS or a desktop and supports a total of 20 languages. Livechat is a great way to connect with your audience and engage them before they leave your website.

2.) Whatsapp business : You can connect Jivochat with Whatsapp and sell your products to customers in the most used messenger Whatsapp .

9 Intercom Alternatives For Your Online Business 3

3.) Callback: Jivochat also gives you the opportunity to connect with your customer on call within 30 secs or less with them only providing their phone number.

4.) Connect with your team: Jivochat also provides a messenger where you can connect with your team for one on one or group interactions.


Jivochat offers two plans one is the Basic version and other is the professional version. The basic version is free for up to 5 agents. The professional version is priced at Rs.514/ agent with a whole set of additional capabilities such as chat transfer between agents, Canned responses with an automatic helper , utilizing built-in CRM and a lot more.

9 Intercom Alternatives For Your Online Business 4
Jivochat pricing

Seventh Intercom Alternative:  Tidio

Tidio is a communication software that keeps live chat, messenger, e-mail, and chatbots in one place. It is a great way to save time as this software allows you to communicate with your customers seamlessly and also help boost your sales by engaging with customers in real time. Additionally, Tidio is available on-the-go with Android and iOS features so you never miss on anything related to your business.

Features of Tidio :

  1. Fast communication: Tidio allows you to manage all your communication from one single dashboard. It promises to simplify the complete communication process making it fast and efficient.
  2. Chatbot automation: Get AI-powered chatbots that work 24/7 providing solutions to your customer queries.  They can save abandoned carts, generate leads, offer discounts, and much more.
  3. Email marketing: Create email marketing campaigns with ready-to-use templates with single clicks.


Tidio is available in four plans Free, chatbots, communicator, and email marketing. The pricing starts at $18/mo. The chatbot plan offers features like unlimited active chatbots, chatbot templates amongst some of the features. Depending on your needs you can either take one or more plans as needed.

9 Intercom Alternatives For Your Online Business 5
Tidio pricing

Eigth Intercom Alternative:  Drift vs Intercom

Coming to our initial discussion, Intercom alternatives, we are now going to compare the features of Intercom with UserEngage:

intercom alternative

Today’s small and medium enterprises want top-notch customer desk support and hence the service providers up the ante through their competitive edge.

  • Going through a wide variety of customer review, I am concluding to mark Userengage with an A+ in the subject of customer engagement over Intercom. Integration system for Intercom lacks in various system and applications.
  • Languages in which the tools are available are –
    – Intercom – USA, UK, Canada, and Europe
    – UserEngage –  USE, Canada, South Africa, Asia, Australia, China, Germany, India, Middle-East, Japan, and UK.
  • Intercom provides only phone support while Userengage helps its customers through Live Chat Support and Phone as well.
  • Pricing for Userengage starts with $49/ mo and Intercom pricing comes with combined packages for its customers starting with $87/mo. A bit pricey for the NGO’s and hobbyists as we discussed above. Pricing for UserEngage is user-based and accelerates with the increase in users that are tracked monthly to give the best insights from interactions.
  • Customer types for Intercom can vary from freelancers to Small business owners and medium business owners. While UserEnage is trusted by Small and Large Enterprises.
  • We cannot create email campaigns in Intercom or spy cold email users – which can be done in Userengage.
  • Marketing automation is possible in Userengage through its models, user paths-in-action, and Dynamic forms feature – all of which are absent in Intercom. Userengage also provides SMS service to its customers.

Boomtrain vs Intercom

At the surface, BoomTrain provides less service than Intercom.

BoomTrain offers user engaged live chat functionality that integrates machine learning to help marketers while Intercom provides –

  • Help Desk
  • CRM
  • Email Marketing
  • User Analytics at the same time

After acquiring Nudgespot, they have a good competitive advantage over Intercom and are now providing solutions similar to Intercom.

BoomTrain can be considered a cheap yet awesome alternative for Intercom that provides best in class marketing automation for the business.

Coming to the pricing front – Nudgespot/ BoomTrain doesn’t charge according to the number of customers or subscriber a business has. Starting with $500/mo, NudgeSpot also has a free trial based on which you can purchase the service later.

Zopim vs Intercom vs Olark

Zopim – One Picture is worth a thousand words:

Intercom Picture

Here is another picture to tell you why this shouldn’t be the case: Alternative

Not convinced, here is another picture to make you understand why Zopim failed to provide its customers the best of what they wanted: Alternatives_1

Intercom simply helped address customer pain through direct communications without focusing on lead generation or building a subscribers lists – all of which will be dead if the visitor/customer doesn’t have her queries resolved at the earliest.

According to Hubspot inbound marketing,

“50% of buyers choose the vendor that responds first..”

It is the same with the end user consumer as well. Intercom is definitely using that to their advantage.

Knowledge base
G2crowd Olark review:[03]G2crowd Olark review

Olark Vs Zopim: Zopim might act like an old-school chat messenger with no theme change option to go with. Olark comes with a chat widget that can be designed as per your website and have a host of seasonal designs making an interactive platform for your support teams. Olark also allows you to send targeted and automated messages.

Knowledge base
Quora Olark discussion: [04]Quora Olark discussion

Zopim comes with a  free tier plan – which can be a good cheap alternative for customer communication while Olark offers a wide of feature you’d expect from a live chat functionality widget. Customer service for both the tools might be a problem as they don’t have 24*7*365 customer service coverage.

A gentle reminder: Userengage is still ruling the roost with the best-in-class service and pricing.

Intercom Vs Feshdesk

Freshdesk Review

Source: Quora review

If your business focuses on multichannel customer support across email, phone and chat along with powerful analytics and insights then go for Freshdesk.

If your business is SaaS-based which is looking for automated messages (emails) and excellent marketing automation – then go for Intercom.

Lastly, if you’re looking just for Live chat real-time support – then go for Olark.

Olark won’t be your best bet if you are looking for the holistic customer solution. Here is trivia for you – Olark started out for e-commerce business only later branching out to provide service for small business and startups.

Freshdesk is a traditional messaging platform from India, that offers a solution to the knowledge base and ticketing system for your business.

help desk

Intercom vs HelpScout
Intercom Comparison

To start with Intercom vs Helpscout – Intercom provides a mobile app for android device. I almost missed the ease of access from my device while using Helpscout.

For freelancers, Helpscout seems to be the preferred option over Intercom.
the support base of Helpscout is armed with the phone, online, knowledge base and video tutorials whereas I didn’t find the help of video tutorials or guide while using Intercom.

Intercom Pricing starts at $87/m while some of the basic features are offered free from Helpscout.

Intercom alternative
Best live chat competitive[01]Best live chat competitive
Intercom Alternatives
  • FreshChat
  • Helpscout
  • Boomtrain(Zeta global)

Feature rich project management tool; Clients like Airbnb and Google;
  • offer 4 plans:
    Personal: $49/mo
    Business: $249/mo
  • Freshchat offer 5 plans:
    Sprout: Free
    Blossom: Rs.999/agent/mo
    Garden: Rs.1999/agent/mo
    Forest: Rs.4999/agent/mo
    All the pricing is based on annual billing
  • HelpScout is available in four plans:
    Basic:$12 /user/month
  • The Boomtrain marketing automation is available at $1000/mo

Features Summary
Free plan for upto 15 users;Friendly Project management tool for the masses;Clients like NASA and New york times
  • is an easy to use platform to manage your customer communication effortlessly across various channels. It very cleverly integrates marketing automation, email marketing and chat . So, in short you can easily do contact segmentation and personalize communication for best results.
  • Freshchat is a context based chat service that captures leads and engages with them smartly based on the action performed. The bot functionality is also powerful that captures lead even when your team is not online and automatically uploads them to your CRM for further actions.
  • HelpScout is another simple yet powerful help desk software that gives your communication and emails a human touch. This tool works best for freelancers as well medium-sized businesses. It also comes with a knowledgebase where your users can find answers quickly. Also, the analytics keeps a track of the failed user searches and accordingly update the knowledge base.
  • Boomtrain is classified as Artificial intelligence for marketers that gather useful insights about the user and the visitors. And based on this data it implements predictive analysis and help you create personalized emails and messages.

So we had a detailed discussion on three best Intercom alternatives. Which are your favorite tools for Helpdesk and improved customer support? – or basically connecting with our customers? Comment below!

Questions related to finding Intercom alternatives:
What are some good intercom alternatives?

Some good Intercom alternatives are ZenDesk, FreshChat and Zoho.

Which is a better live chat software intercom or Zendesk?

ZenDesk works well in areas like analytics and reports, fixed pricing irrespective of users, generous free trial plan and a great customer support. Talking about InterCom is great for email marketing, great UI and in-app messaging(that ZenDesk almost doesn’t have. For pricing Intercom is a bit expensive and Zendesk is more flexible with pricing.

How much does Intercom cost?

Below are the InterCom plans:
Start: $39/ mo
Grow : $99/mo
Accelerate: $499
Scale: $999

Is freshchat free?

Yes, freshchat has a sprout plan that is free. It allows 10 team members and unlimited contacts. Although the features that you get with it are pretty limited but still help you improve your customer support services.

Which is a cheaper Intercom or userengage?

Intercom has 4 plans irrespective of the number of subscribers. While UserEngage pricing is based on the number of subscribers you have. UserEngage works really well for small businesses or startups but you will have to provide the credit card details.

How to choose the best chat for your business?

The best chat for your business is based on your personal needs and budget. Intercom and UserEngage are pretty good options to improve your customer support.

Caroline is an editor and contributor to Wikipedia articles; loves writing around food, wine, and small business. For a short time, she also worked for the Polish marketing consulting firm.


  1. Emma Reply

    These days there are bounty Intercom Alternatives for promoting your business! The most prevalent is Intercom, Personally for new companies I would suggest Drift is a less expensive contrasting option to Intercom. It’s 100% free in case you’re simply beginning and you can utilize it as a CRM and utilize visit for lead gen to catch messages.

    • Ankit Prakash Reply

      Yes Emma, you are right!
      But Drift is quite new and is improving a lot day by day 🙂

  2. Daniel Fo Reply

    This looks perfect for what we need, and the price is certainly right.

  3. hugo Reply

    Intercom is amazing, however can be very exorbitant for a startup. Anybody know of any open source alternatives? , I cherish Intercom yet it appears to be greatly costly. To do all that I need I’m looking a couple of hundred dollars a month. They have isolate bundles for guests versus clients and bolster versus in-application.

    • Ankit Prakash Reply

      Hugo, thanks for the comment. If you are looking for an opensource alternative; then, I would refer you to use Mautic for marketing automation and for chat you can use app.

  4. Gerald Salazar Reply

    Intercom saved the startup companies. How did it actually help? For most of the startups, providing a reliable chat service was a nightmare. This is when intercom came to the scene and solved the problems by identifying the major problems in chat service causing customer dissatisfaction.

    • Ankit Prakash Reply

      Gerald, for startups, Intercom actually simplified the unorganized customer details at one place. This helped them with simple automation and tracking of their customer activities. Not only this; it also helped to free a lot of man hours. So, the concept like this won.

  5. Marta Reply

    Thanks Ankit for such an insightful article! “Let’s start with my first favorite Intercom alternative’ – wow, feels great to read! We’re doing our best to guarantee the positive experience with the app 🙂 Did you know that we are now implementing the CRM module?
    Thanks again!

    • Ankit Prakash Reply

      Hey Marta, Thanks for the updated informaiton!
      That’s great to hear from; yes, CRM module can be a great fit for the end business.

  6. Charles Baker Reply

    Small companies are trying to find new opportunities for a tool that will speed up purchasing and visiting website. All visitors should be potential customers and that is a nice principle that should be involved in every variant. I particularly use Userengage because it has personalized types of campaigns and that is the most important thing for a small enterprise.

    • Ankit Prakash Reply

      Hey Charles, thanks for the review about Userenagage.

  7. Jose Morris Reply

    Well, yes, I am aware of chat widgets on websites that are prima facie designed to help the visitors in their search or help them if they are stuck somewhere? Well, well, well…as we say, advice should be given only when asked for. Most of my website initiated web chats has been an irate/frustrating experience. They ping you either the moment you land on the website or just when you begin to find it interesting and doing a whole lot of web page surfing across the website.

    • Ankit Prakash Reply

      Thanks for sharing the experience Jose. Yes, there are set of websites who are doing chat widow pop-up instantly; which distracts the focus of end user.

  8. Jennifer White Reply

    I can understand the popularity of webchat as a preferred way in resolving issues by consumers. In fact the websites of digital marketing firms have some of the juiciest creativity displayed in the way they conduct their webchats. It is really humorous at times.

    However in the field of banking, webchat could be difficult to imagine.
    Or maybe, it can happen after a person has logged in with his net banking id and password. Still, i personally feel, for banking purposes telebanking is quite good. I personally feel a great sense of safety on telebanking, talking to a customer service executive who is capable of handling any of my queries.
    Webchat, i don’t ..i could handle a lot ..but isn’t there a risk of theft of key account information?

    • Ankit Prakash Reply

      Hey White, these are great points for webchat.
      Yes, it makes more sense to use webchat after the customer is logged in into their net banking account.

  9. Arthur Jackson Reply

    Great topic you’ve chosen, Ankit. Which website would recommend for studying the webchat feature? Like, which website do you think is somewhere in the ideal zone of handing webchats. I recently saw one saying “you don’t have to wait to get this reply, you can request it on your email” That was quite unique to my mind.

  10. Have you tried Altocloud? Their out of the box reporting is really good, if you’re looking for growth metrics it’s a better alternative.

    • Ankit Prakash Reply

      Checking this Claire.

  11. Justin Reply

    We’ve been using for about 2 years now. However, they are moving to a new pricing model that’s going to increase our costs 50-100% this year. We’re too small of a company to absorb that increase so we’re looking for an alternative.

    I think our use case for Intercom is slightly different than most other customers. We’ve migrated away from website and in-app pop-ups and are using it primarily for email onboarding and marketing campaigns. We’ve invested a lot of time and effort into integrating dozens of custom data fields (activities within our application) with Intercom so we’re able to provide highly-segmented emails to our customers. So, for us, this is not a “sales leads” generator but an email onboarding and marketing campaign solution. We use a different solution for chat.

    So, can anyone provide a recommendation on a good (but low-cost) email marketing tool that can incorporate the same custom data for advanced segmentation? MailChimp isn’t the answer. Others?

    • Ankit Prakash Reply

      Hey Tom,
      Thanks a lot for reply. Looking at your answer, I could clearly see you should use some solution like marketing automation and integrate it with a chat client or chat+help-desk client.
      Recently our team at Aritic created this massive marketing automation selection guide- . Do have a look through this.
      Yes, drip can be a good alternative, apart from this as of today, there are many alternative solutions available.

  12. Russell.K Reply

    I love the chatting feature whenever I visit a website. It makes it easy for the user to put up any queries that he wish to know. The only thing that turns me off is the constant pop-ups that keep showing up when you do not even need it.

  13. Donald Bailey Reply

    Intercom is great software that facilitates a healthy relationship with the customers. The customers can send their queries and get the reply asap without testing their patience. It is also not that complicated and is super simple to use.

  14. Pradeepa Somasundaram Reply

    Intercom is an all in one tool for Customer support platform. No doubt it offers better way to acquire, engage and retain customers .
    Pros:I see it as all- in -one tool for sales, marketing and Customer support.
    Cons: It is very expensive when the customer base starts increasing, for SaaS startups who plays on customer volume,this is very expensive
    Talking about public knowledge base there are many drawback like Difficulty in Creating a product knowledge base for public- Without turning your help center “on” customer can’t do independent search on articles,
    Custom Domain setting-If you want your own domain, you will need developers to link your site to a custom domain
    ,Customising your knowledge base- branding is very minimal, Your materials are placed inside Intercom with very basic tools to customise.Editing and Publishing- has a basic user interface. There is no way to change any formatting or edit the source code of your articles directly.
    If you are adding intercom Knowledgebase alternative the I would like to recommend document360.
    Get more for the same price.

    • Ankit Prakash Reply

      That’s great to hear Pradeepa.
      Will look upon this.

  15. Victoria Reply

    We finally found a great alternative to Intercom.
    After searching for months we found Customerly and it’s amazing!
    I love that I can manage my all clients with a simple and useful platform, the constant support in the live chat is amazing!

    • Ankit Prakash Reply

      Victoria, let check this. I will evaluate it.

      • Roman Eaton Reply

        Hello Ankit.
        We did a lot of interviews with Intercom users and noticed the repeatable behavior of small teams. They really love Intercom on the early-stage period before they get a huge receipt for the next period.
        We are running an affordable all-in-one alternative to Intercom with its live chat, knowledge base and email marketing.
        Would be pleased to share with you the paragraph for this article.

  16. Angelina Reply

    The one thing that I do not like about freshchat is that it has less number of features as compared to other providers. Even when you get access to full features they still lack some of them. Maybe they plan to add some more in the coming time.

  17. Luca Micheli Reply

    Hi there,
    Since a lot of people are referred from this article to try Customerly I wanted to add personally what can do for you.

    1. A Free Basic Plan with Live Chat + Knowledgebase software + Mobile Apps + SDKs
    2. Video Call your users In-Page and share the screen without any software
    3. Smart Assignment rules
    4. Drag & Drop Email Template Builder
    5. Behavioral Funnel
    6. In-app Survey
    7. NPS

    If you want to give it a shot it’s totally free to start. And our plans are definitely cheaper than Intercom 🙂

    “Customerly has been nothing short of amazing for our team to handle customer engagement and support for our 3 SaaS apps. We are 8 month’s in, and still just as glad that we walked away from Intercom to Customerly.”
    Ty Duran, CEO @ MarketPlan, ConvertPages, ConversionFly

  18. Intercom alternative Reply

    Intercom is a great product but it doesn’t fit with small businesses. Better look at Crisp that could totally fit within this article, feel free to contact me if you would lik to for a product review.

  19. Walter Long Reply

    Intercom is pretty easy to use and navigate plus their support is very helpful. In case of any queries their staff is always ready to help. You can get all the details related to your queries instantly.

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